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Cox Customer Service Jobs in Florida (NOW HIRING)

Cox Fleet

Service Writer II

Orlando, FL · On-site

Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Enterprises

Service Writer II

Orlando, FL · On-site

Service Writer II Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has ... Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering ...

Cox Communications, Inc.

Service Writer II

Orlando, FL · On-site

$29.38 - $44.09/hr

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer II ... Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering ...

Cox Communications, Inc.

Service Writer II

Orlando, FL

$29.38 - $44.09/hr

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer II ... Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering ...

Cox

Bilingual Service Center Specialist II

Orlando, FL · On-site

$20.10 - $30.10/hr

... 000 Cox Automotive employees in the United States and Canada. This role delivers exceptional customer service via phone and digital channels, including chat and SMS. The Specialist ensures all ...

Cox

Service Writer II

Orlando, FL · On-site

$29.38 - $44.09/hr

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one ... Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering ...

Cox Enterprises

Part-Time Driver (Manheim)

Orlando, FL · On-site

$17.52/hr

... Service or Gas Truck Driver when the vehicle is out of gas. * Assist customers (i.e., dealers ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

Cox Enterprises

Full Time Driver (Manheim)

Tampa, FL · On-site

$17/hr

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

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Cox Customer Service information

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What are popular job titles related to Cox Customer Service jobs in Florida?

For Cox Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Florida look for?

The top searched job categories for Cox Customer Service jobs in Florida are:

What cities in Florida are hiring for Cox Customer Service jobs?

Cities in Florida with the most Cox Customer Service job openings:

Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Florida as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution.

Customer Care Specialist I (Manheim)

Ocoee, FL • On-site

Cox Enterprises
Media and Telecom • 10K+ employees

8.8

Company rating: 8.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

8th of 101 rated telecommunications companies

People enjoy working here

Good employer

Paid breaks

Learn more about Cox Enterprisesexternal

$15 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Customer Care Specialist I

PRIMARY DUTIES/KEY RESPONSIBILITES

  • Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
  • Listen actively to customers and demonstrate professionalism in all interactions.
  • Troubleshoot and resolve standard technical and account-related issues.
  • Escalate complex issues to appropriate internal teams or specialists.
  • Document customer interactions, issues, and resolutions in company systems.
  • Follow security protocols when accessing customer information.
  • Collaborate with internal teams to ensure timely issue resolution.
  • Support customer education and training as needed.
  • Maintain customer relationships through quality service delivery.
  • Perform related duties as assigned by the supervisor.

Required Experience & Specialized Knowledge and skills

  • High School Diploma/GED
  • Generally less than 2 years of experience in related field.
  • Schedule – must have flexibility to work evenings, weekends, holidays as required.
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, internet, email.
  • Excellent oral and written communications skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment.
  • Strong communication skills and basic computer knowledge.
  • Ability to operate under tight pressure.
  • Experience working in the automotive industry.
  • Bilingual English-Spanish is preferred

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox Enterprises logo

About Cox Enterprises

Sourced by ZipRecruiter

Cox Enterprises is a leading, Atlanta-based media conglomerate that spans across the communications, automotive, and media industries. Since its establishment in 1898 by James M. Cox, the business has expanded significantly and is known for owning Cox Communications, Cox Automotive, and Cox Media Group. The company's mission is to empower people today to build a better future for the next generation, which is achieved through the industry-leading services and unparalleled experiences they provide to millions of their customers every day. Amongst their many achievements, Cox Enterprises takes pride in holding a place in the top 20 of Forbes' "America's Largest Private Companies."

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1898

Social media

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Pay

Benefits

Hours and flexibility

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