Cox Customer Service Jobs in Nebraska (NOW HIRING)

Company Description
Your Career at Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
The Outside Sales Representative - Home Security Sales Consultant, introduces, promotes and sells Cox Home Security services and ancillary products to residential customers to ensure achievement of Home Security RGU growth and net gain objectives. Performs the entire sales process (prospecting, in-home sales consultation, sales and post-install customer satisfaction follow-up) for Home Security products to residential customers within assigned territory.
APPLY AT: http://www.cox.com/aboutus/careers.cox (JOB CODE 151280)
The position will work independently in the field meeting with existing customers with at least 90% of work time is spent in the field. The incumbent will use a private vehicle for extensive local travel with mileage reimbursement (or allowance). The position is expected to meet or exceed corporate/regional sales goals in a goal-driven, sales organization. Incumbent will manage their own schedule and may work evenings and weekends to maximize customer contact. Regularly works outdoors in adverse weather conditions and at night, when necessary. Sometimes works with dissatisfied customers. Works in customers' homes or premises.
Primary Responsibilities and Essential Functions:
Essential functions of the role include sales, customer service, networking and collaboration, administration and self-development. Primary responsibilities within these functions include:
• Sells Cox Home Security services and ancillary products door-to-door to residential customers to meet or exceed sales goals.
• Identifies new residential prospects through cold calling, auditing subdivisions, remarket neighborhoods and analysis of street sheets.
• Cold calls (door-to-door and phone) new and existing customers in territory to sell (or upgrade) services and ensure satisfaction with Cox services.
• Meets with prospective customers to collect information required to assess their home security needs in detail and qualify prospects.
• Delivers sales presentations and demonstrations to customers and prospects. Uses solution selling techniques to leverage the position of Cox Home Security products to educate and influence customers to buy products, typically, in one sales call.
• Educates customers in the use of installed Cox Home Security products, service offerings, billing, charges, and product features.
• Participates in team sales blitzes, conversions and new releases.
• Negotiates pricing, products, promotions, and terms/conditions with prospective customers.
• Tracks orders and serves as a point of contact for customer throughout sales and installation process. Keeps customers informed of installation progress and installation problems and maintains client satisfaction throughout the sales cycle.
• Builds and maintains relationships with developers, realtors, insurance agents, contractors, builders in subdivisions to promote Cox Home Security products and services.
• Prospects and promotes Cox Home Security products and services by asking for referrals at time of sale, being involved in networking groups, making presentations at homeowners association meetings, and conducting informational sessions at Cox retail stores.
• Builds and maintains effective internal network to refer problems and process sales and installation orders.
• Communicates special conditions or extenuating circumstances to Managers and/or assigned technicians to assure smooth installation and excellent customer service.
• Provide input to Cox Home Security Manager for new product releases and changes.
• Initiates and documents new account information by keying orders into ICOMS.
• Documents and communicates installation design for Installers.
• Plans and organizes daily work route in territory.
• Schedules installation appointments if necessary.
• Maintains and submits regular expense and sales activity reports using software designed for that purpose.
• Obtains credit approvals as required through established processes.
• Ensures product pricing reflects pricing structures set at the corporate level.
• Document contract information in Docusign and provide copy to customers for approval.
• Attends job-related training to increase knowledge of Cox and competitor home security services and offerings, consultation, negotiation, and sales skills; attends scheduled team meetings, refresher training, and service updates.
APPLY AT: http://www.cox.com/aboutus/careers.cox (JOB CODE 151280)
Qualifications
Minimum
• 1 or more year of experience in outside or field sales experience with quotas and cold calling preferred
• Valid state driver's license, good driving record, reliable transportation
• Certifications and licenses, as required by state and municipal laws
• 6 months experience using a computer in a work or non-work setting
• Willingness to work weekends and nights
• Excellent adaptability, applied learning, assignment management, relationship building, customer service delivery, formal presentation skills, high impact communications, results produced, continuous learning, PC skills, quality orientation, sales disposition, self-management, self-motivation and self-discipline, technical aptitude, and trustworthiness in order to work effectively with teams throughout organization.
Preferred
• BS/BA degree in related discipline strongly desired
• Experience in telecommunications industry desired.
• 2 years of outside or field home security sales experience with quotas and system troubleshooting experience
• Knowledge of local market, local contacts
APPLY AT: http://www.cox.com/aboutus/careers.cox (JOB CODE 151280)
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: http://www.cox.com/aboutus/careers.cox (JOB CODE 151280)