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Remote Member Service Representative Jobs in Nebraska

Liveops

Remote Customer Service Representative

Omaha, NE · Remote

$20/hr

... remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. As an Independent ...

Nexora Talent

Remote- Customer Experience Service

Omaha, NE · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Getaway

Customer Representative

Boys Town, NE · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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How much do remote member service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote member service representative in Nebraska is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $11.44 and $18.12 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What job categories do people searching Remote Member Service Representative jobs in Nebraska look for?

The top searched job categories for Remote Member Service Representative jobs in Nebraska are:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,556 per year, or $15.2 per hour.

Remote Member Advisor | Customer Service

Globe Life American Income Division

Omaha, NE • On-site, Remote

Full-time

Medical, Life

This job post has expired today. Applications are no longer accepted.

Job description

Remote Member Success Advisor -
Customer Service & Benefits
Company: AO - American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance IncentivesHelp Working Families. Build Relationships. Grow Your Career From Home.
Are you a people-focused professional who enjoys helping others, answering questions, solving problems, and building meaningful relationships?
AO is expanding our nationwide virtual team and seeking motivated, service-oriented professionals to join us as Remote Member Success Advisors.
In this role, you'll connect virtually with individuals and families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and provide ongoing member support.
This opportunity combines customer service, member relations, benefits education, consultative insurance sales, and long-term relationship management in a fully remote environment.
Whether you're starting your career, changing industries, or bringing experience from customer service, healthcare, retail, hospitality, administration, education, financial services, or sales, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.No prior insurance experience is required.
• 100% Work From Home
• Flexible Scheduling
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses + Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Performance-Based Leadership AdvancementAbout AO | Globe Life
AO operates within the American Income Division of Globe Life and has a long history of serving working families and members of various organizations.
Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.
Our culture emphasizes:
  • Exceptional member service
  • Integrity and professionalism
  • Long-term relationships
  • Personal accountability
  • Continuous learning
  • Mentorship and coaching
  • Leadership development
  • Performance-based advancement

Our virtual business model allows representatives to serve members from home while remaining connected through technology, training, coaching, mentorship, and team collaboration.What You'll Do
As a Remote Member Success Advisor, you'll serve as a trusted resource for members before, during, and after enrollment.
🤝 Member Service & Customer Support
  • Conduct scheduled virtual appointments through Zoom and phone
  • Connect with individuals and families seeking information regarding available benefits
  • Listen to each member's needs, priorities, and questions
  • Answer benefit and coverage questions clearly and professionally
  • Provide personalized service throughout the member experience
  • Assist with applicable policy reviews and service requests
  • Maintain consistent follow-up communication
  • Address questions and concerns professionally and efficiently
  • Maintain accurate digital records and documentation
🛡 Benefits Education & Enrollment
Help members understand their available options so they can make informed decisions regarding their family's financial protection.
You'll:
  • Explain available life, accident, and supplemental health insurance options
  • Review benefit features and coverage options
  • Help members evaluate solutions based on their individual needs
  • Provide needs-based recommendations
  • Guide members through applications and enrollment
  • Assist with required documentation
  • Help ensure members understand the coverage they select
  • Provide continued support after enrollment

The goal is not simply to complete an enrollment-it's to create a positive, long-term member relationship.
📞 Qualified Client Opportunities - No Traditional Cold Calling
Representatives work with individuals and families who have requested information regarding available benefits.
This allows you to focus on:
  • Scheduled member consultations
  • Benefits education
  • Needs-based conversations
  • Enrollment assistance
  • Relationship building
  • Follow-up
  • Ongoing member service
No lead purchasing is required.
Our approach emphasizes education, service, trust, and relationship building rather than high-pressure sales tactics.
🏡 100% Remote Work
Build your career from home while remaining connected to members, mentors, teammates, and leadership.
You'll enjoy:
  • No daily commute
  • Virtual member appointments
  • Remote training and coaching
  • Online team collaboration
  • Modern digital business systems
  • Flexible scheduling opportunities

This flexibility also comes with the responsibility to maintain the professionalism, consistency, availability, and accountability necessary to serve members effectively.
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity, not an hourly or salaried customer-service position.
Compensation opportunities may include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income opportunities
  • Leadership incentives
  • Recognition programs
  • Additional performance rewards

There is potential to increase earnings as you develop your skills, consistency, client relationships, and production.
Individual earnings vary based on activity, production, performance, and business results. No specific income level is guaranteed.
📚 Comprehensive Training & MentorshipNo Insurance Experience? No Problem.
Previous insurance experience is not required.
We provide structured training and ongoing professional development that may include:
  • Virtual onboarding
  • Product and benefits education
  • Customer-service development
  • Client needs assessment
  • Relationship-management training
  • Consultative sales development
  • Virtual presentation skills
  • Enrollment systems and procedures
  • Weekly coaching
  • One-on-one mentorship
  • Communication development
  • Leadership training
  • Ongoing professional education

We're looking for individuals with the professionalism, communication skills, work ethic, coachability, and willingness to learn.
🎓 Licensing Guidance & Support
Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing.Not currently licensed? You can still apply.
Candidates selected to move forward receive guidance and support through the licensing process.
📈 Career Growth & Leadership Development
AO provides opportunities for motivated representatives interested in growing beyond an individual client-facing role.
Potential career development may include:
Member Success Advisor → Trainer/Mentor → Team Leadership → Management → Advanced Leadership
Development opportunities may include:
  • Team mentorship
  • Training and coaching
  • Leadership development
  • Client relationship management
  • Business development
  • Management responsibilities
  • Professional conferences and leadership events

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability-not simply length of service.
Leadership advancement is earned and is not guaranteed.
♥ Benefits & Professional Resources
Qualifying representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Accidental Death Benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Professional coaching and mentorship
  • Union-supported professional environment, where applicable
  • Modern virtual technology and business resources

Eligibility requirements and qualification periods may apply.Recognition & Incentive Opportunities
Outstanding performance may qualify representatives for:
  • Company-sponsored incentive travel
  • Leadership conferences
  • Professional development events
  • Performance recognition programs
  • Contests and awards
  • Team experiences
  • Additional advancement opportunities
Who We're Looking For
You may be a strong fit if you demonstrate:
  • Excellent verbal and written communication
  • Strong customer-service and relationship-building skills
  • Active listening and problem-solving abilities
  • Genuine interest in helping individuals and families
  • Positive and professional demeanor
  • Integrity and personal accountability
  • Strong organization and time management
  • Dependable follow-through
  • Attention to detail
  • Self-motivation and strong work ethic
  • Comfort working independently from home
  • Ability to collaborate within a virtual team
  • Basic computer proficiency
  • Confidence communicating through Zoom and phone
  • Coachability and openness to feedback
  • Desire for continuous personal and professional growth
Experience That Transfers Well
Previous insurance experience is not required.
Candidates often transition successfully from backgrounds such as:
  • Customer Service
  • Member Services
  • Client Relations
  • Call Centers
  • Healthcare
  • Hospitality
  • Retail
  • Administrative Support
  • Account Management
  • Banking or Financial Services
  • Education
  • Recruiting
  • Military Service
  • Sales
  • Leadership or Management

We value communication skills, professionalism, work ethic, integrity, coachability, and potential as much as previous industry experience.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a reliable computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional home workspace
  • Be comfortable communicating with members through Zoom and phone
  • Be willing to complete required training and professional development
  • Be willing and able to obtain the appropriate state Life & Health Insurance License
Why Build Your Career with AO?
This opportunity may be a strong fit if you're looking for more than simply another remote job.
You'll have the opportunity to combine:
Customer Service + Relationship Building + Benefits Education + Professional Development + Performance-Based Income + Leadership Growth
At AO, strong careers are built through service, consistency, mentorship, accountability, and continuous improvement.
You bring the motivation, professionalism, and willingness to learn. We provide the training, systems, mentorship, and development opportunities to help you grow.Virtual Interview Process
Qualified applicants will first complete a brief career overview explaining:
  • Position responsibilities
  • Commission-based compensation
  • Licensing requirements
  • Training and mentorship
  • Client opportunities
  • Career development
  • Leadership advancement

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.
All interviews are conducted virtually for convenience and accessibility.Ready to Build a Remote Career with Long-Term Potential?
If you're looking for a career where you can help working families, build meaningful relationships, develop valuable professional skills, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.Apply today to be considered for our Remote Member Success Advisor - Customer Service & Benefits opportunity with AO - American Income Division of Globe Life.Work From Home. Serve Working Families. Build Relationships. Grow Your Future with AO. 🚀

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