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Cox Customer Service Jobs in Virginia (NOW HIRING)

S B Cox, Inc.

Diesel Mechanic

Richmond, VA · On-site

$23 - $30.50/hr

B. Cox was founded as a demolition contractor and construction service provider in 1963 and has a long history of serving customers throughout Virginia and surrounding states. * Teamwork: You will ...

S B Cox, Inc.

Diesel Mechanic

Richmond, VA · On-site

$23 - $30.50/hr

B. Cox was founded as a demolition contractor and construction service provider in 1963 and has a long history of serving customers throughout Virginia and surrounding states. Teamwork: You will ...

Cox

Mobile Diesel Mechanic II

Portsmouth, VA · On-site

$24.25 - $32/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

New

S B Cox, Inc.

Diesel Mechanic

Richmond, VA · On-site

$24.75 - $32.75/hr

B. Cox was founded as a demolition contractor and construction service provider in 1963 and has a long history of serving customers throughout Virginia and surrounding states. * Teamwork: You will ...

Cox

Mobile Diesel Mechanic II

Portsmouth, VA · On-site

$24.25 - $32/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

New

Cox Fleet

Mobile Light/Medium Mechanic I

Richmond, VA · On-site

$25 - $34/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Fleet

Lead Mobile Diesel Technician

Manassas, VA · On-site

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Fleet

Mobile Diesel Mechanic II 7 pm - 3 am

Chesapeake, VA · On-site

$21.75 - $28.75/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

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Cox Customer Service information

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What are popular job titles related to Cox Customer Service jobs in Virginia?

For Cox Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Virginia look for?

The top searched job categories for Cox Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Cox Customer Service jobs?

Cities in Virginia with the most Cox Customer Service job openings:

Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Operations Manager

Williamsburg, VA • On-site

Cox-Powell Corporation
Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing • 51 - 200 employees
Learn more about Cox-Powell Corporationexternal

$70K - $125K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Service Operations Manager (Commercial HVAC/R amp; Mechanical Services)
Location: Southeast Virginia Territory, Headquartered in Williamsburg, VA
*Local candidates only at this time. Must have 3 Years Commercial HVAC Experience*

Competitive Starting Salary
$85,000-120,000 plus Incentive program
Full Benefits Package including Medical, Dental, Vision, Life Insurance and 401k with match
Company: Cox-Powell Corporation
About Us
Cox-Powell Corporation is a well-established commercial HVAC/R, mechanical, and electrical contractor proudly serving Southeast Virginia since 1946. We are known for our technical expertise, strong customer relationships, and commitment to safety, quality, and operational excellence.
Position Description
The Service Operations Manager is responsible for fulfilling all service commitments for Cox-Powell Corporation. This role ensures contractual obligations are met, field costs are effectively controlled, and quality standards remain high. Additional responsibilities may be assigned as business needs evolve.
The position oversees service operations, technical manpower scheduling, customer satisfaction, and field productivity to achieve company gross profit objectives across assigned market areas.
Essential Functions amp; Responsibilities
Maintenance Agreements
  • Oversee performance and compliance of all maintenance agreements.
  • Ensure customer satisfaction and manage issue resolution.
  • Recommend renewals and identify upsell/extra opportunities.
  • Review labor and cost data to support accurate tasking.
  • Achieve planned gross profit targets.
Sales Support
  • Support planned service sales volume.
  • Quote HVAC repairs promptly.
  • Generate leads and maintain route call activity.
Field Staff Management
  • Plan labor loading and evaluate technician performance.
  • Support recruitment, interviewing, and merit recommendations.
  • Provide technical guidance, training, and coaching.
  • Ensure professional customer service and field representation.
Service Operations amp; Financials
  • Review service invoices before billing.
  • Coordinate with Sales on contract or project opportunities.
  • Complete required customer reports.
  • Manage service projects per company policies and procedures.
  • Control field costs to meet gross profit goals.
Purchasing, Inventory amp; Tools
  • Manage tool inventory and equipment assignments.
  • Review and approve vendor invoices (PINPOINT).
  • Assist with part orders and ETA coordination.
  • Review all field tickets for accuracy.
Dispatching
  • Provide oversight and direction to dispatchers to optimize scheduling.
Fleet Management
  • Oversee vehicle assignments, maintenance, and repair schedules.
  • Support fleet budgeting.
Planning amp; Forecasting
  • Support operational planning and forecasting activities.
Customer Relations
  • Maintain strong relationships with key customers.
  • Address concerns promptly and conduct regular site visits.
  • Ensure long‑term customer satisfaction and retention.
Required Knowledge, Skills amp; Abilities (KSAs)
Technical Knowledge
  • Working knowledge of HVAC mechanical systems, electrical systems, and automated controls.
  • Ability to read and interpret drawings, schematics, and equipment documentation.
  • Ability to identify repair, replacement, and improvement opportunities.
Management amp; Operational Skills
  • Strong leadership skills with experience managing field technicians.
  • Effective scheduling, dispatching, and workload balancing.
  • Ability to manage budgets, field costs, and gross profit performance.
  • Skilled in project coordination and service operations oversight.
Customer Service amp; Communication
  • Excellent customer relationship management skills.
  • Strong verbal and written communication abilities.
  • Ability to resolve conflicts and navigate complex customer issues.
Administrative amp; Organizational Skills
  • Strong time management and prioritization.
  • Ability to review invoices, tickets, and financial data with accuracy.
  • Demonstrated proficiency with service management systems and Microsoft Office.
Physical Abilities
  • Ability to sit, stand, and walk for extended periods throughout the workday.
  • Ability to drive company or personal vehicle to customer locations and job sites.
  • Ability to occasionally lift, carry, or move objects weighing up to 70 pounds.
  • Ability to climb stairs, ladders, or access mechanical spaces as required during site visits.
  • Ability to work in varying environmental conditions, including offices, mechanical rooms, rooftops, and outdoor job sites.
  • Ability to use standard office equipment and wear required personal protective equipment (PPE) when visiting job sites.
Required Qualifications
  • 5+ years of experience in HVAC service operations or related mechanical service field.
  • 2+ years of supervisory or management experience.
  • Strong understanding of commercial HVAC systems and service operations.
  • Valid driver’s license.
Preferred Qualifications
  • HVAC Master or Journeyman license.
  • Experience with service management, dispatch, or ERP systems (e.g., PINPOINT).
  • Experience managing P amp;L, budgets, or gross profit performance.
  • Certifications in project management, leadership, or technical HVAC disciplines.
Core Competencies
  • Leadership amp; Team Development
  • Customer Focus
  • Problem-Solving amp; Decision-Making
  • Financial Acumen
  • Technical Aptitude
  • Communication amp; Interpersonal Skills
  • Process Improvement
  • Accountability amp; Follow-Through
    This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Cox-Powell logo

About Cox-Powell

Sourced by ZipRecruiter

Industry

Ventilation, heating, air-conditioning, and commercial refrigeration equipment manufacturing

Company size

51 - 200 Employees

Headquarters location

Village of Williamsburg, VA, US

Year founded

1946

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