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Cox Customer Service Jobs in Virginia (NOW HIRING)

Cox Fleet

Lead Mobile Diesel Technician

Manassas, VA · On-site

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

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Cox Customer Service information

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What are popular job titles related to Cox Customer Service jobs in Virginia?

For Cox Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Virginia look for?

The top searched job categories for Cox Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Cox Customer Service jobs?

Cities in Virginia with the most Cox Customer Service job openings:

Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Lead Mobile Diesel Technician

Cox Fleet

Manassas, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 hours ago

Job description

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***

EOE, including disability/vets

Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Lead Mobile Diesel Technician. The Lead Mobile Diesel Technician will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Achieve a mastery in majority of technical disciplines. Moderately relied upon for advanced diagnostics and triage of complicated repairs. Heavily relied upon for customer interaction and communication. Lead on jobsites, and the customer's interaction is heavily influenced by this type of mechanic. Mentor and teach other Technicians in the field in a manner most conducive to their learning style. The Lead Mobile Diesel Technician has multiple interactions with Mobile Technician Manager to make valuable decisions related to the performance and potential of other Technicians within the group. Performs duties of Mobile Technician Manager in their absence.
DUTIES:
  • Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment.
  • Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
  • Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
  • Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
  • Road test vehicles to diagnose malfunctions and to ensure that they are working properly.
  • Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
  • Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
  • Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
  • Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
  • Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
  • Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks.
  • Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application.
  • Accurately complete DOT forms and all other forms of documentation in timely fashion.
  • Work with a high degree of independence and manage own daily schedule.
  • Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
  • Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
  • Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
  • Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
  • Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.
  • Support Mobile Diesel Technicians I/II/Sr in inventory reconciliation.
  • Mentor Mobile Diesel Technicians I/II/Sr on best practices and techniques to stay within or close to most Standard Repair Times.
  • Assist Mobile Tech Manager (MTM) with Quality Control Inspections on work performed by Mobile Diesel Technicians I/II/Sr.
REQUIREMENTS:
  • High School Diploma/GED and 7 years’ experience. The right candidate could also have a
  • different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
  • Possess and supply a set of hand tools necessary to perform required job duties.
  • Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months.
  • Obtain Automotive Service Excellence (ASE) certification C1 (Service Consultant) within eighteen (18) months.
  • Obtain 608/609 certification within eighteen (18) months.
  • This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
  • A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
  • Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
  • Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.
REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS
  • ASE T8 (PMI) certification
  • ASE 608/609 certification*
  • ASE C1 (Service Consultant) certification
PREFERRED CERIFICATIONS
  • ASE T2 (Diesel Engines) certification
  • ASE T3 (Drivetrain) certification
  • ASE T4 (Brakes) certification
  • ASE T5 (Suspension) certification
  • ASE T6 (Electrical and Electronic Systems) certification
  • ASE T7 (HVAC) certification
  • ASE A8 (Engine Performance) certification
  • ASE L1 (Advanced Engine Performance Specialist)
  • ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification
SKILLS amp; ABILITIES
  • Understand the implications of new information for both current and future problem-solving and decision-making.
  • Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work
  • Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
  • Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
  • Ability to determine the type of tools and equipment needed.
  • Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Why Cox Fleet?
  • Weekly pay – get paid every Friday for added convenience and financial flexibility
  • Safe driving amp; tech efficiency bonuses
  • Safety boots amp; safety glasses reimbursement
  • Extreme weather gear (cold amp; hot)
  • Uniforms provided with laundry service where available
  • Take the service truck home daily (stop paying for gas!)
  • Tablet amp; company cellphone provided
  • Technical training provided to advance your career
  • Dedicated career path – Over 50% of our front-line managers are promoted from within
Benefits:
  • Health, dental, vision insurance starts DAY ONE of employment.
  • 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
  • Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
  • Tuition Assistance/Reimbursement
  • Adoption/Surrogacy assistance
  • Pet Insurance
  • Multiple ERG, diversity groups, and company paid volunteer hours.
  • Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

“Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.”

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