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Cox Customer Service Jobs in Utah (NOW HIRING)

Cox Enterprises

Part Time Driver I

Woods Cross, UT · On-site

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

Cox Automotive

Part Time Driver I

Woods Cross, UT · On-site

$15.93/hr

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Benefits: Benefits of working at Cox may include health care insurance (medical, dental, vision ...

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Cox Customer Service information

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What are popular job titles related to Cox Customer Service jobs in Utah?

For Cox Customer Service jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Utah look for?

The top searched job categories for Cox Customer Service jobs in Utah are:

What cities in Utah are hiring for Cox Customer Service jobs?

Cities in Utah with the most Cox Customer Service job openings:

Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Follow Up Specialist (Cox Fleet)

Salt Lake City, UT • On-site, Remote

Cox
Media and Telecom • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

People enjoy working here

Good employer

Recommended by students

Learn more about Coxexternal

$15.10 - $22.69/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Are you ready to do meaningful work while experiencing great pay and benefits?
We're looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You'll play a crucial role in helping us provide best-in-class service to our customers.
If you're looking to make an impact and grow your career, we want to hear from you!
What's In It for You?
Here's a sneak peek at the benefits you could experience as a Cox employee:

  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits. What You'll Do You'll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:
  • Handle all inbound calls in a timely manner.
  • Accurately gather and follow customer requirements during the initial call.
  • Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
  • Ensure accurate billing information is communicated to the service provider.
  • Handle estimates promptly and accurately.
  • Make outbound calls to obtain updates on open events.
  • Keep customers updated on the event status and follow their instructions.
  • Collaborate with the roadside dispatcher when problems arise.
  • Manage time effectively to prioritize and complete tasks within deadlines.
Who You Are You are proactive and have experience multitasking and problem-solving. Here's what else you bring to the table: Minimum:
  • High school diploma or GED and up to 2 years of experience in a related field.
  • Strong customer service experience.
Preferred:
  • A degree in related discipline or industry experience.
Availability:
  • Class start date: October 5, 2026
  • Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
  • Available work schedules: TBD, but we operate in a 24/7/365 environment.
Work Arrangement:
  • This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC
  • This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC
Help keep the wheels turning and the engines humming. Join Cox today! USD 15.10 - 22.69 per hour Compensation: Hourly pay rate is in the range of $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 08/23/2026 EOE, including disability/vets
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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

View All Cox Communications Jobs

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