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Contractual Digital Banking Jobs (NOW HIRING)

Nubank

Digital Affairs & DPO Senior Specialist

Miami, FL · On-site

$200 - $250/hr

About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across ... and contractual protections. * Enhance end‑to‑end third‑party due diligence and oversight ...

Q2

Customer Experience Manager

Lincoln, NE · On-site

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions ... Ensures that schedules and budgets are met according to contractual agreements. Works with ...

Q2

Customer Experience Manager

Charlotte, NC · On-site

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions ... Ensures that schedules and budgets are met according to contractual agreements. Works with ...

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Contractual Digital Banking information

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$31.5K

$116K

$172K

How much do contractual digital banking jobs pay per year?

As of Sep 8, 2026, the average yearly pay for contractual digital banking in the United States is $116,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What is the difference between Contractual Digital Banking vs Digital Banking Officer?

AspectContractual Digital BankingDigital Banking Officer
CredentialsRelevant certifications in banking and digital platformsBanking certifications, digital banking training
Work EnvironmentContract-based, project-specific roles in banks or fintechsFull-time, permanent roles within banking institutions
Employer & IndustryFinancial institutions, fintech companiesBanks, financial service providers
Search & Comparison IntentUnderstanding contractual roles in digital bankingRoles and responsibilities of digital banking professionals

Contractual Digital Banking professionals typically work on short-term projects or specific initiatives within banks or fintechs, often on a contractual basis. In contrast, Digital Banking Officers are full-time employees responsible for managing digital banking services and strategies. Both roles require relevant banking and digital certifications, but their employment terms and responsibilities differ significantly.

What is a contractual digital banking job?

A contractual digital banking job is a temporary or project-based position within digital banking services, often involving tasks such as developing online banking platforms, managing digital transactions, or implementing cybersecurity measures. These roles typically require skills in banking technology, software tools, and compliance with financial regulations, and may have fixed durations or specific project goals.
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What cities are hiring for Contractual Digital Banking jobs?

Cities with the most Contractual Digital Banking job openings:

What are the most commonly searched types of Digital Banking jobs?

The most popular types of Digital Banking jobs are:

What states have the most Contractual Digital Banking jobs?

States with the most job openings for Contractual Digital Banking jobs include:

What job categories do people searching Contractual Digital Banking jobs look for?

The top searched job categories for Contractual Digital Banking jobs are:

Contractual Digital Banking jobs near you
Infographic showing various Contractual Digital Banking job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $116,035 per year, or $55.8 per hour.

Marcus by Goldman Sachs - Vendor Relationship Management - Analyst, Richardson, TX/Draper, UT

Goldman Sachs, Inc.

Richardson, TX • On-site

Full-time

Re-posted 11 days ago

Goldman Sachs rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

90th of 176 rated banks

Job description


Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.
Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.
Responsibilities:
  • Manage business process outsourcing vendors (onshore/nearshore/offshore) supporting customer calls and online chat interactions with an eye towards excellent quality, customer service and efficiency
  • Conduct site visit to Vendor locations for quarterly audit as it relates to the Statement of work for BPO Partner:
    • GS Client Review Physical Location set up to ensure site continues to meet the Floor Set up and Agent Equipment Check list outlined in the Site Readiness Check list
    • Review the Vendor's Physical Security and Cyber Risk Mitigation Protocols are in line with GS standards
    • Conduct side by side observations on agents supporting customer calls and online chat interactions
    • Conduct discussion meetings with leadership and agents
    • Conduct debrief session with Vendor Senior leaders on observations and remediation plans for findings
    • Document site visit notes in GS Data base for historical reference
  • Contact Center Management oversight
  • Provide leadership direction and oversight of Analysts responsible for supporting multiple vendor relationships
  • Work across the Transaction Disputes Intake and Fraud Servicing businesses to facilitate consistency in performance execution, customer satisfaction and regulatory compliance.
  • Ensure adherence to contractual SLAs, KPIs and any contractual and regulatory requirements
  • Work with business functions and cross-divisional stakeholders (e.g., technology, operational, legal, compliance and vendor risk) to identify and implement solutions.
  • Review and provide recommendations regarding business process opportunities
  • Facilitate issue identification and provide recommendations for effective and timely resolution to business.
  • Provide consistent coaching and direction to vendors through multiple communication channels and routines
  • Track and manage risks and communicate incidents/performance issues to proper leaders and business partners including Legal, Risk and Compliance teams
  • Grow and develop a highly engaged team & drive positive culture
  • Creating a culture of continuous improvement, focusing on systems to measure and improve customer satisfaction
  • Support complex problem solving and dispute resolution
  • Ensure compliance with established policies and procedures across multiple cross functional teams and processes
  • Some travel required

Basic Qualifications:
  • Associate's degree or equivalent work experience
  • Minimum of 1 year in current role
  • Strong understanding of customer service experience and process improvements
  • Strong understanding of contact center metrics
  • Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast-paced environment and have a positive attitude.
  • Attention to detail as it relates to SOW, Contracts, Invoicing
  • Project Management skill set to launch, exit or transition Contact Center Operations with new and existing vendors

Preferred Qualifications:
  • Bachelor's degree in business or a related field
  • Leadership experience in a startup environment
  • Contact Center Management, Vendor Management, Business Process Outsourcing (BPO), Supplier Management, Category Management experience preferred.

ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

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About Goldman Sachs

Sourced by ZipRecruiter

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1869

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