Contracting Specialist - Agent & Agency (Medicare)
Location: Knoxville, TN (in-office/hybrid) or Remote (TN, GA, SC, FL, MI, MO, VA, PA, TX, KS)
Remote team members travel to Knoxville ~2x/year.
About the Role
National Contracting Center (NCC) is hiring a Contracting Specialist to support independent Medicare agents and Agency Owners as they launch and grow their businesses. You'll guide agents through contracting, certifications, and licensing-ensuring they are fully "Ready to Sell"-while delivering a clear, supportive contracting experience.
Key Responsibilities
- Manage agent/agency contracting from start to finish
- Support certifications, licensing, and carrier requirements
- Troubleshoot issues and follow up on outstanding items
- Serve as the primary point of contact during the contracting stage
- Track progress in CRM and coordinate with internal teams
- Provide ongoing support (book transfers, updates, etc.)
- Assume responsibility for special projects as assigned
Required Qualifications
- Bachelor's degree or equivalent experience
- Experience in onboarding, customer success, account management, or client support
- CRM experience and strong tech skills (Microsoft Office)
- Strong communication skills and ability to multitask in a fast-paced environment
- Comfortable spending significant time on the phone
Compensation & Benefits
- Competitive salary + bonus
- Comprehensive benefits package
- 401(k) with 100% match up to 5%
- Student loan assistance
- Paid leave programs
Work-Life Balance
- 3 weeks PTO
- Paid holidays
- "Twixmas" - paid closure between Christmas and New Year's Day
No external recruiters, please