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Title: Mitigation Project Manager (Servpro) – Mold/Water/Fire

Location: Norwalk, CT

FLSA Classification: Full-Time, Exempt

Salary Range: $60,000 to $80,000 (starting compensation will depend on experience)

DESCRIPTION

Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Mitigation Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”

Do you love helping people through difficult situations? Then don’t miss your chance to join our franchise as a Mitigation Project Manager. As a Mitigation Project Manager at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Essential Duties & Responsibilities

Responsibilities

1. Ensure an accurate scope of work for projects and prepare estimates utilizing Xactimate, XACTanalysis, DocuSketch, MICA and other proprietary software.
2. Negotiate customer and/or client approval of project scope and estimate.
3. Obtain properly executed Authorization to Perform Services and Direction of Payment, i.e. Service Contract.
4. Draft daily work orders on all projects, communicate and coordinate crews and resources (sub-contractors) to provide service on active projects.
5. Review and maintain job site documentation to support the services provided and ensure proper client requirements and billing process in Drybook / Work Center 2.
6. Maintain written communication with customers, COO, Office Coordinators, and other team members, vendors and insurance adjusters and representatives via email and phone.
7. Manage sub-contractor invoices for jobs.
8. On-Call responsibilities weekday and weekend rotation, which are calendared.

Additional Responsibilities:

1. Manage the customer and client experience and overall customer satisfaction tracked with online google reviews.
2. Provide priority emergency response to potential customers.
3. Monitor and follow up on all assigned jobs ensuring customer needs are met.
4. Evaluate and sell projects
5. Educate customers on process
6. Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines

Other

1. Other ad-hoc duties assigned and requested by management
2. Daily WIP (Work in Progress) Meeting Attendance is required.
3. Company Monthly Team Meeting Attendance is required.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• 3+ years of experience in restoration and/or construction preferred
• 3+ years of project management Experience required
• Project Management Professional (PMP) certification preferred
• Work on residential, commercial, and industrial projects
• Sense of ownership of each project and sense of urgency to complete them.
• Strong management and people skills
• Detail oriented, able to work within a budget, and know what quality work looks like.
• Construction supervision experience necessary
• Be able to bend, sit, stand, lift at least 50 pounds.
• Ability to successfully complete a background check subject to applicable law
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Previous Insurance Claims Processing and Insurance Industry Experience Preferred
• Franchise Specific Software: Xactimate, XactAnalysis, and others
• Attention to detail and problem-solving skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
• Patience and listening skills to respond appropriately and interact positively with customers
• Capable to work in a fast-paced, high call volume, team-oriented environment
• Bilingual – English/Spanish, a plus

EDUCATION

• High school diploma/GED; required
• Associate degree or Bachelor’s degree preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 8 Hour Day / 40+ Hours Per Week Shift, required - Monday to Friday
• Must be available for on-call rotation due to our 24-hour emergency services
• Some night and weekend work are required

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be in-office and in the field environment; not eligible for hybrid or remote.

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Please Note: Our office is a Pet Friendly Office, occasionally you will see a couple of dogs in our office!

Physical Demands: Work is performed in an office environment and requires the ability to travel from office location to job sites. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO

History SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.