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$27

$45

How much do contract internal ombudsman jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for contract internal ombudsman in the United States is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Contract Internal Ombudsman vs Contract Compliance Officer?

AspectContract Internal OmbudsmanContract Compliance Officer
CredentialsTypically requires conflict resolution, communication, and ethics training; certifications like Certified Ombudsman are commonRequires knowledge of contract law, compliance standards; certifications like Certified Compliance & Ethics Professional (CCEP) are common
Work EnvironmentHandles internal disputes, provides confidential mediation within organizationsMonitors and enforces contract adherence, audits, and compliance activities
Employer & IndustryUsed across various industries, especially in organizations with internal dispute resolution needsPrimarily in corporate, government, and healthcare sectors with contractual obligations

The Contract Internal Ombudsman focuses on resolving internal conflicts and mediating disputes, while the Contract Compliance Officer ensures contractual adherence and regulatory compliance. Both roles require specialized knowledge but serve different functions within organizations.

What cities are hiring for Contract Internal Ombudsman jobs? Cities with the most Contract Internal Ombudsman job openings:
What are the most commonly searched types of Internal Ombudsman jobs? The most popular types of Internal Ombudsman jobs are:
What states have the most Contract Internal Ombudsman jobs? States with the most job openings for Contract Internal Ombudsman jobs include:
What job categories do people searching Contract Internal Ombudsman jobs look for? The top searched job categories for Contract Internal Ombudsman jobs are:
Contract Internal Ombudsman jobs near you
Infographic showing various Contract Internal Ombudsman job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, 22% Part Time, 1% Temporary, and 20% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $57,583 per year, or $27.7 per hour.
Ombudsman and Escalations Specialist (Call Center) - DC- Hybrid

Ombudsman and Escalations Specialist (Call Center) - DC- Hybrid

RJM Technologies, Inc.

Washington, DC • On-site

$31/hr

Full-time

Posted 1 hour ago

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Job description

Ombudsman and Escalations Specialist (Call Center) – Hybrid, Washington, DC
Our client, a major membership-based organization advocating for older adults, seeks an Ombudsman and Escalations Specialist for a 12-month contract position in Washington, DC. The Ombudsman and Escalations Specialist advocates for members by managing complex and escalated inquiries on behalf of senior leadership. This role resolves sensitive cases, including Better Business Bureau (BBB) and Attorney General (AG) complaints, while delivering a high-touch, member-focused experience. The specialist acts as a bridge between members, leadership, internal teams, and external partners, analyzing trends to drive continuous improvement across products and services.
Schedule: Tuesday – Thursday onsite in Washington, DC headquarters; Monday and Friday remote.
Responsibilities

  • Research, manage, and resolve escalated complaints received from senior leadership, BBB, AG offices, and other external sources.
  • Draft well-researched, executive-level correspondence that is clear, member-focused, and aligned with organizational and leadership messaging.
  • Serve as a liaison between members, senior leadership, internal departments, and external partners to achieve resolution that exceeds expectations.
  • Track, prioritize, and manage multiple escalations simultaneously, ensuring timely resolution.
  • Compile and analyze escalation data to identify trends, emerging issues, and opportunities for process improvement.
  • Partner with contact center and product teams to provide feedback on systemic issues and enhance member experience.
  • Maintain an in-depth understanding of organizational policies, procedures, and service offerings.
  • Support continuous improvement initiatives through insights from member interactions and escalated cases.

Qualifications

  • Bachelor’s degree in Business, Communications, or a related field preferred.
  • Minimum of 6 years of relevant experience in a correspondence, escalation management, or contact center environment, or an equivalent combination of education and experience.
  • Exceptional written and verbal communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to quickly develop expertise in policies, procedures, and issue positions.
  • Proficiency in Outlook, Word, Excel, and PowerPoint; ability to navigate internal systems and knowledge tools.
  • Strong ownership mindset with consistent follow-through.
  • Ability to work in a fast-paced, results-oriented team environment.