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Contract Help Desk Jobs (NOW HIRING)

C3EL

Senior Help Desk Manager

Honolulu, HI

**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.

MSM Technology LLC

Help Desk Lead

Washington, DC · On-site

$105K - $115K/yr

This position is contingent on contract award, and in this role you will: * Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier ...

SNI Technology

Help Desk Technician

Colorado Springs, CO · On-site

$49K/yr

SNI Technology's client located in Colorado Springs, CO, is seeking to hire a talented Help Desk Technician for an exciting, full-time, 3-month contract-to-hire position. Please note this is a fully ...

System One Holdings, LLC

Help Desk Agent

Lynchburg, VA · On-site

$18 - $20/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

C3EL

Intermediate Help Desk Technician

Saipan, MP

$18.75 - $25.25/hr

**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret Location : Guam / Saipan (Due to the nature of the work and contract requirements, U.

Dine Development Corporation

Help Desk Manager

This position is contingent based upon contract award* * Lead and manage Tier II and Tier III Help Desk operations in accordance with government-approved procedures. * Supervise functional analysts ...

C3EL

Intermediate Help Desk Technician

Saipan, MP

$18.75 - $25.25/hr

**CONTINGENT UPON CONTRACT AWARD**Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret Location : American Samoa (Due to the nature of the work and contract requirements, U.

SOSi

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...

SAIC

Help Desk Specialist

Homestead, FL

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 ... Provides EOC site/local help desk services and acts as the POC for creating, responding to, and ...

SOSi

Help Desk Lead

Doral, FL · On-site

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...

Swoon

Help Desk Support Specialist

Richmond, VA · On-site

Fully on-site, 5 days/week - Richmond, VA 12 month contract We're looking for a Help Desk Support Analyst to support user access management across multiple business applications. This is a great ...

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How much do contract help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for contract help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 76% Part Time, and 11% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Senior Help Desk Manager

Senior Help Desk Manager

C3EL

Honolulu, HI

Full-time

Posted 9 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Manager

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.

Responsibilities will include, but not be limited to:

  • Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
  • Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
  • Manage and track service tickets using Altiris Help Desk and Remedy systems.
  • Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
  • Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
  • Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
  • Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
  • Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
  • Ensure compliance with DoD and organizational cybersecurity policies and procedures.
  • Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
  • Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
  • Extensive experience in:
    • Altiris Help Desk and Remedy ticket tracking systems
    • Managing Help Desk personnel and ensuring SLA compliance
    • Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments
    • Active Directory, A/V, servers, and mobile devices
    • OS deployment and software delivery (Altiris DS, SCCM, etc.)
    • USARC-specific systems such as RCAS, RLAS, and DMO
    • Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred Qualifications:
  • Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Education:
  • A minimum of a High School diploma or equivalent is required.