Contract Callers Jobs (NOW HIRING)

Job ID: JP00046583

Anticipated Start Date: September 28, 2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

BCForward Benefits:

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for enrollment, billing activities and/or maintaining assigned accounts. Pre-employment test battery may be required.

Primary duties may include, but are not limited to:

• Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.

• May be responsible for billing and delinquency processes for assigned groups.

• Ensures accuracy and timeliness of the membership and billing function.

• Responds to inquiries concerning enrollment processes.

• Maintains enrollment database.

• May order identification cards.

• Determines eligibility and applies contract language for each case assigned.

• Performs error output resolution for electronic eligibility and processes error discrepancy list.

• Bills, collects premiums and reconciles payments.

• Maintains and reconciles premium bill, self-bill and individual billed accounts.

• Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.

• Screens all forms and data for all paperwork received from Sales and/or underwriting for new group and/or group re-classing benefits.

• Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.

• May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system.

• Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.

Requirements:

• Requires a HS diploma or GED and related experience; or any combination of education and experience which would provide an equivalent background.

Job Type: Contract w/ possible extension

Additional Details:

• Medicare Advantage background a plus; excellent communication skills; attention to detail; good computer skills; Microsoft Office skills; (basic Excel, Outlook)

• Medicare enrollment & billing background a plus.

• Good Communications/Customer Service Skills as they will make outbound calls to gather info from potential members.

  Work schedule: 8:00am to 5:00pm EST - Monday through Friday; overtime may be required after hours and on weekends dependent on volume of inventory (not very often). Seeking CST and EST candidates. 100% virtual, WFH.
  

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.