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Contract Callers Jobs (NOW HIRING)

Robert Half

Medical Customer Service Rep

Waterbury, CT · On-site

$17.10 - $19.80/hr

This Contract position is ideal for someone who communicates clearly, handles sensitive information ... Responsibilities: • Respond to inbound calls from patients and other callers, providing courteous ...

Robert Half

Receptionist

Winter Park, FL · On-site

$17.10 - $19.80/hr

This contract opportunity is ideal for someone who is comfortable using office technology, enjoys helping visitors and callers, and can provide consistent weekend coverage. The position requires ...

MarSell Wellness Center

WELLNESS AIDE

Ontario, CA · On-site

$21 - $25/hr

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons ... Review the Riverside County SafeCare contract for compliance with upload requirements and ensure ...

Robert Half

Front Desk Coordinator

Pleasanton, CA · On-site

$21 - $22/hr

This contract position is ideal for someone who enjoys creating a welcoming environment, managing ... The person in this role will serve as a key point of contact for visitors and callers while helping ...

Robert Half

Front Desk Coordinator

Garner, NC · On-site

$19 - $20/hr

We are looking for a Front Desk Coordinator to serve as the first point of contact for visitors and callers in North Carolina. This Long-term Contract position requires an experienced, detail ...

Conflux Systems

*Pharmacy Tech I

Seattle, WA · On-site

$21.29/hr

Pharmacy Tech I Duration: 6+ Months Contract (Potential for extension) Lo cation: 1001 Madison St ... callers through the criteria based prior authorization process, and transfers all clinical ...

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How much do contract callers jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for contract callers in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.95 per hour, depending on experience, location, and employer.

What are Contract Callers and what do they do?

Contract Callers are professionals or companies hired by organizations to make phone calls on their behalf, typically for purposes such as debt collection, customer surveys, appointment reminders, or service verification. Their main role is to communicate with clients, customers, or debtors according to the specific needs of the contracting company. They must follow relevant regulations, maintain accurate records of conversations, and often work to achieve specific targets set by their employer. Contract Callers may work in call centers or remotely, and must possess strong communication and negotiation skills.

What is the difference between Contract Callers vs Telemarketers?

AspectContract CallersTelemarketers
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; persuasive communication skills
Work EnvironmentRemote or on-site; client-specific campaignsCall centers or remote; outbound sales or surveys
Employer & Industry UsageMarketing firms, debt collection, customer serviceSales, marketing, market research

Contract Callers and Telemarketers both engage in outbound calling, often requiring similar skills and credentials. However, Contract Callers typically work on specific client projects, focusing on tasks like debt collection or customer service, while Telemarketers mainly focus on sales and lead generation. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges Contract Callers face when interacting with customers, and how can they effectively address them?

Contract Callers often encounter customers who may be hesitant, unresponsive, or even frustrated, especially when discussing sensitive topics like overdue payments or service interruptions. To handle these situations effectively, it's important to remain calm, listen actively, and communicate clearly while maintaining professionalism and empathy. Building rapport and explaining the purpose of the call transparently can help diffuse tension and encourage cooperation. Many organizations provide training and scripts to support Contract Callers in managing difficult conversations and achieving positive outcomes.

What are the key skills and qualifications needed to thrive as a Contract Caller, and why are they important?

To thrive as a Contract Caller, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic data entry tools is typically required. Persistence, professionalism, and active listening are important soft skills that help build rapport and handle difficult conversations. These skills are crucial for successfully contacting clients, resolving issues, and maintaining accurate records to meet organizational goals.
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Contract Callers jobs near you
Medical Customer Service Rep

Medical Customer Service Rep

Robert Half

Waterbury, CT • On-site

$17.10 - $19.80/hr

Temporary

Posted 11 days ago

Job description

We are looking for a Medical Customer Service Rep to support patients and healthcare customers through a high-volume call center environment in Connecticut. This Contract position is ideal for someone who communicates clearly, handles sensitive information with professionalism, and is comfortable assisting with billing questions and general patient inquiries. The role requires strong customer service skills, confidence using basic medical terminology, and the ability to guide callers to the appropriate resources.


Responsibilities:

• Respond to inbound calls from patients and other callers, providing courteous and efficient service in a fast-paced support setting.

• Assist individuals with questions related to patient accounts, billing matters, and general service concerns while maintaining accuracy and empathy.

• Explain basic healthcare-related information using appropriate medical terminology in a clear and understandable manner.

• Route callers to the correct department, provider, or resource based on the nature of their needs.

• Document conversations, updates, and follow-up details accurately within company systems.

• Address patient concerns professionally and escalate more complex issues when additional support is needed.

• Maintain confidentiality and handle all interactions in accordance with organizational standards and privacy expectation.

• At least 1 year of experience in customer service, call center support, or a related patient-facing environment.
• Working knowledge of basic medical terminology used in healthcare or patient service settings.
• Experience handling inbound calls and managing multiple conversations efficiently throughout the day.
• Familiarity with patient billing inquiries and the ability to explain account-related information clearly.
• Strong verbal communication skills with a compassionate, detail-oriented approach to patient interaction.
• Ability to direct patients appropriately and recognize when issues should be escalated for further assistance.
• Strong attention to detail and accuracy when recording information and completing follow-up tasks.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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