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Continuous Quality Improvement Coordinator Jobs (NOW HIRING)

Mercy

Quality Improvement Coord

Fort Smith, AR · On-site

Quality Improvement Coordinator - Hospice Full-Time Mercy - Fort Smith Qualifications: Education : Bachelor's degree in health related field Licensure: Current license in applicable State of practice ...

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How much do continuous quality improvement coordinator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for continuous quality improvement coordinator in the United States is $29.25, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $32.45 per hour, depending on experience, location, and employer.

What does a Continuous Quality Improvement Coordinator do?

A Continuous Quality Improvement (CQI) Coordinator is responsible for developing, implementing, and monitoring processes to enhance the quality of services within an organization. They analyze data, identify areas for improvement, and work with teams to ensure compliance with quality standards and best practices. Their goal is to promote a culture of continuous improvement by facilitating training, conducting audits, and using feedback to guide quality initiatives. CQI Coordinators often work in healthcare, education, or manufacturing settings, collaborating with staff at all levels.

What are the key skills and qualifications needed to thrive as a Continuous Quality Improvement Coordinator?

To thrive as a Continuous Quality Improvement Coordinator, you need expertise in quality improvement methodologies, data analysis, and process evaluation, often supported by a degree in healthcare, business, or a related field. Familiarity with Lean, Six Sigma, and quality management systems, as well as proficiency in data visualization and reporting tools, is typically required. Strong communication, leadership, and problem-solving skills help foster collaboration and drive change across teams. These skills ensure effective implementation of quality initiatives, leading to better organizational performance and improved outcomes.

How does a Continuous Quality Improvement Coordinator typically collaborate with cross-functional teams to implement quality initiatives?

A Continuous Quality Improvement Coordinator frequently works alongside various departments such as clinical staff, administration, and IT to identify areas for process improvement and ensure quality standards are met. They facilitate regular meetings, gather feedback, and coordinate the implementation of new protocols or best practices. Effective communication and the ability to translate quality data into actionable steps are vital, as the role often involves aligning diverse teams toward common goals. This collaborative approach fosters a culture of ongoing improvement and ensures that quality initiatives are sustainable and effective.

What is the difference between Continuous Quality Improvement Coordinator vs Quality Assurance Specialist?

AspectContinuous Quality Improvement CoordinatorQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in healthcare, quality management, or related field; certifications like CQI or Lean Six Sigma are commonUsually holds a bachelor's degree in healthcare, engineering, or related field; certifications such as ASQ CQE or CQA are often preferred
Work EnvironmentWorks in healthcare, manufacturing, or service industries focusing on process improvement and patient/client outcomesWorks in manufacturing, healthcare, or software industries ensuring product/service quality and compliance
Employer & Industry UsageCommonly employed in hospitals, clinics, and organizations aiming to enhance quality processesFound in manufacturing plants, healthcare facilities, and software companies focusing on quality standards

While both roles focus on quality, the Continuous Quality Improvement Coordinator emphasizes ongoing process enhancements and system-wide improvements, whereas the Quality Assurance Specialist concentrates on compliance, defect prevention, and product/service quality assurance.

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Continuous Quality Improvement Coordinator jobs near you
Infographic showing various Continuous Quality Improvement Coordinator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $60,833 per year, or $29.2 per hour.

Continuous Quality Improvement Coordinator

HAGERSTOWN GOODWILL INDUSTRIES INC

Hagerstown, MD

$25 - $30/hr

Full-time

Re-posted 27 days ago

Job description

Job Summary: The Continuous Quality Improvement Coordinator at Horizon Goodwill Industries is responsible for advancing Quality initiatives and organizational effectiveness across all business units, including Donated Goods/Retail, Workforce Development, Business Services, and more. This role leads enterprise-wide improvement efforts that strengthen service delivery, operational efficiency, financial sustainability, and mission impact.  Grounded in Horizon Goodwill’s mission of Removing Barriers to Social Mobility, the Continuous Quality Improvement Coordinator partners with leaders and frontline staff to design human-centered processes that promote dignity, equity, and opportunity through the power of work. This position plays a critical role in building internal capability for data-informed decision-making, Lean thinking, and continuous improvement across the organization.  This role does not have direct supervisory responsibilities and leads through influence, facilitation, and coaching.

Essential Functions:

Enterprise-Wide Continuous Improvement Leadership
•    Lead and sustain a culture of continuous improvement across retail stores, donation centers, business services, workforce development programs, and administrative operations.
•    Identify and prioritize improvement opportunities that drive production, enhance revenue generation, strengthen mission outcomes, improve customer experience and employee engagement, and assist with overall financial performance.
•    Partner with executive leadership to align improvement initiatives with strategic goals, community impact metrics, and organizational priorities.
Process Improvement & Performance Excellence
• Facilitate Lean and continuous improvement activities, including process mapping, 5S implementation, Kaizen events, production layout optimization, and standard work development.
•    Partner with store leadership to improve back-of-house retail operations, including production flow, labor utilization, space design, safety, and throughput.
•    Improve end-to-end processes such as donated goods flow, retail operations, production room setup, business services operations, and back-office operations.
•    Develop and maintain visual management tools that support transparency, accountability, and learning at all levels.
Workforce Development & Human-Centered Design
•    Ensure improvement efforts are accessible and aligned with Horizon Goodwill’s adaptive service delivery model.
•    Engage management, frontline staff, and program participants in co-designing solutions that reflect real-world experience.
Change Management & Capability Building
•    Leads improvement initiatives that may require changes to long-standing practices, roles, workflows, and performance expectations.
•    Coach leaders, supervisors, and staff in continuous improvement tools, mindsets, and behaviors.
•    Build internal improvement capability through training, facilitation, and mentoring.
Data, Reporting & Sustainability
•    Defines success metrics for each initiative and ensures gains are sustained through standard work, visual controls, and leadership routines.
•    Use qualitative and quantitative data to measure outcomes, track benefits realization, and ensure improvements are sustained.
•    Prepare clear reports and presentations for leadership, boards, and cross-functional stakeholders.
•    Ensure compliance with applicable regulations, accreditation standards, and funder expectations while improving efficiency and effectiveness.
 

Competencies

•    Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
•    Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems. 
•    Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals. 
•    Digital Technology
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and ability to learn from mistakes. 
•    Influence Without Authority
•    Facilitation & Group Dynamics
•    Conflict Navigation
•    Psychological Safety & Adult Learning
•    Operational Curiosity

Education and Experience 

·  Minimum of 2 years of experience in continuous improvement, performance excellence, operations, or quality management. 

·  Experience applying Lean, Six Sigma, or similar methodologies in nonprofit, healthcare, social services, retail, or multi-site environments.

·  Demonstrated success leading cross-functional improvement initiatives with measurable outcomes. 

  • Demonstrate maturity and credibility working with multisite operational teams. 

·  Experience working in mission-driven organizations or social enterprises strongly preferred.

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