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Contact Representative Jobs in Alabama (NOW HIRING)

Medasource

Contact Center Specialist

Birmingham, AL · On-site

$20 - $22/hr

Contact Center Specialist Remote Role Remote Compensation: $20 - $22 per hour 6 Month Contract ... Answer each call with a positive demeanor, representing high customer service standards

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ... Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Direct Supervision: 2-3 * Management: 2-3 * Exempt: 15 Sales Reps * Non-Exempt: 8 Sales Support ... Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating ...

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads ... Contact customers based on current marketing incentives. * Follow up with existing and potential ...

ZT Auto

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

Contact customers based on current marketing incentives. * Follow up with existing and potential ... Automotive BDC Representative Qualifications: * The ability to manage a high volume of inbound and ...

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Showing results 1-20

All JobsContact Representative JobsContact Representative Jobs in Alabama

Contact Representative information

See Alabama salary details

$28.6K

$43.4K

$65.7K

How much do contact representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for contact representative in Alabama is $43,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $52,100.00 per year, depending on experience, location, and employer.

What is a contact representative?

Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.

What is a contact representative at the IRS?

As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.

What are the key skills and qualifications needed to thrive as a contact representative?

To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.

What are some common challenges faced by contact representatives, and how can they be managed effectively?

Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.

What is the difference between Contact Representative vs Customer Service Representative?

AspectContact RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, government agencies, financial institutionsRetail stores, call centers, service desks
Employer & Industry UsageGovernment agencies, insurance, telecommunicationsRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for communication skills and problem-solving abilitiesCompared for customer interaction and service skills

Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.

More about Contact Representative jobs

What are popular job titles related to Contact Representative jobs in Alabama?

For Contact Representative jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Contact Representative jobs in Alabama look for?

The top searched job categories for Contact Representative jobs in Alabama are:

What are popular job titles related to Contact Representative jobs in AL?

For Contact Representative jobs in AL, the most frequently searched job titles are:

Contact Representative jobs near you
Infographic showing various Contact Representative job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $43,416 per year, or $20.9 per hour.

Contact Center Representative

All In Credit Union

Daleville, AL • On-site

$16.75 - $21.50/hr

Other

Re-posted 15 days ago

All In Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title

**This is a full-time position that will work 8 hours a day. Your shift hours can vary anywhere from 7:30 AM - 8 PM. Shift NOT set. **

Are you a detail-oriented professional who desires to support others in all digital communications? In this role, you will provide a wide range of support, including explaining services, responding to problems, offering services and products, and communicating any situation involving digital services.

Essential Functions and Responsibilities
  • You will assist members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
  • You will provide timely responses to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
  • You are responsible for ensuring that appropriate records are maintained and required reports are prepared.
  • You will communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
  • You are responsible for maintaining accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors.
  • You can expect to perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

What you bring to the team:

Experience: At least one year of similar or related experience in customer service, data entry, and record maintenance.

Why Join Us?

At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.

We are committed to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.

Commitment to Equal Opportunity

All In Credit Union is an Equal Opportunity Employer. We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace.

Ready to Make a Difference?

If you're ready to inspire and be inspired and make a positive impact in our members' lives, apply to join us today!

What All In Credit Union employees say

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