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Missions Reporting to the Consumer Engagement Lead, the Retail & Consumer Engagement Project Manager drive evolution of merchandising and retail experience across a brand pool, by developing high ...

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Consumer Engagement Manager information

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$27K

$77.8K

$136.5K

How much do consumer engagement manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for consumer engagement manager in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

How does a consumer engagement manager collaborate with cross-functional teams to enhance customer experiences?

A Consumer Engagement Manager frequently partners with marketing, product development, and customer service teams to ensure a seamless and engaging customer journey. This collaboration involves sharing consumer insights, coordinating campaign strategies, and aligning messaging across channels. By working closely with these departments, the manager helps create cohesive experiences that resonate with consumers and drive brand loyalty. Effective communication and regular meetings are essential to keep all stakeholders informed and aligned toward common goals.

What are the key skills and qualifications needed to thrive as a consumer engagement manager, and why are they important?

To thrive as a Consumer Engagement Manager, you need expertise in customer relationship management, data analysis, and marketing strategies, often supported by a bachelor’s degree in marketing, business, or a related field. Proficiency with CRM systems, marketing automation platforms, and analytics tools like Google Analytics is typically required. Outstanding communication, creativity, and problem-solving skills help foster strong consumer relationships and drive engagement. These skills are vital for developing effective campaigns, increasing customer loyalty, and supporting business growth.

What is a consumer engagement manager?

A consumer engagement manager is responsible for developing strategies to build and maintain positive relationships with customers, often through marketing campaigns, social media, and customer feedback. They analyze customer data and use communication tools to enhance brand loyalty and satisfaction, typically requiring skills in communication, data analysis, and familiarity with customer relationship management (CRM) software.
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Consumer Engagement Manager jobs near you
Infographic showing various Consumer Engagement Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Engagement Manager CEC (JR230171)

Montefiore

Tarrytown, NY • On-site

Full-time

Re-posted 22 days ago

Job description

IntroductionTo heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. 

OverviewThe Engagement Manager serves as a key leader within the Consumer Engagement Center, supporting two core operational wings: Appointment Scheduling & Provider Template Design and Financial Clearance.

Responsibilities

  • This role acts as a bridge between front-end revenue cycle operations and clinical departments, identifying opportunities for workflow optimization, supporting standardization, and driving improvements in patient access and financial performance.
  • This position requires a deep understanding of front-end revenue cycle functions and a collaborative, solution-oriented approach.
  • The Engagement Manager will serve as the primary liaison for clinical partners, ensuring alignment between clinical operations and Consumer Engagement Center objectives.

Requirements

  • Bachelor's Degree Required - Master's Preferred.
  • 5+ years of experience within Project Management, Capacity Management, Access Templates and/or as a Sr. Analyst Required.
  • Knowledge of health care industry Required.
  • Strong working knowledge of applications required: Microsoft Excel, Access, Word, PowerPoint Required.
  • Experience with EPIC Preferred.
  • Experience in front-end revenue cycle functions, including scheduling, prior authorizations, patient access, or financial counseling Preferred.
  • Previous experience working with or supporting clinical departments strongly Preferred.
  • Strong understanding of patient access operations Preferred.
  • Ability to analyze complex workflows and data to drive actionable insights Preferred.
  • Excellent communication and interpersonal skills with the ability to influence across roles and departments Preferred.

Apply