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Consumer Engagement Manager Jobs (NOW HIRING)

LiveRamp

Expert Engagement Manager

Little Rock, AR · Hybrid

A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is ... The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants ...

LiveRamp

Expert Engagement Manager

San Francisco, CA · Hybrid

A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is ... The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants ...

LiveRamp

Expert Engagement Manager

New York, NY · On-site

A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is ... The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants ...

LiveRamp

Expert Engagement Manager

Seattle, WA · Hybrid

A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is ... The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants ...

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Consumer Engagement Manager information

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$136.5K

How much do consumer engagement manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for consumer engagement manager in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Consumer Engagement Manager, and why are they important?

To thrive as a Consumer Engagement Manager, you need expertise in customer relationship management, data analysis, and marketing strategies, often supported by a bachelor’s degree in marketing, business, or a related field. Proficiency with CRM systems, marketing automation platforms, and analytics tools like Google Analytics is typically required. Outstanding communication, creativity, and problem-solving skills help foster strong consumer relationships and drive engagement. These skills are vital for developing effective campaigns, increasing customer loyalty, and supporting business growth.

How does a Consumer Engagement Manager typically collaborate with cross-functional teams to enhance customer experiences?

A Consumer Engagement Manager frequently partners with marketing, product development, and customer service teams to ensure a seamless and engaging customer journey. This collaboration involves sharing consumer insights, coordinating campaign strategies, and aligning messaging across channels. By working closely with these departments, the manager helps create cohesive experiences that resonate with consumers and drive brand loyalty. Effective communication and regular meetings are essential to keep all stakeholders informed and aligned toward common goals.

What is an engagement manager's salary?

An engagement manager's salary typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. They often receive additional compensation such as bonuses and benefits, and strong skills in client management and project coordination are valued in this role.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, content directors, and digital marketing managers often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with analytics tools and strategic planning.

What does a consumer engagement manager do?

A consumer engagement manager develops strategies to build and maintain positive relationships between a company and its customers. They analyze customer data, create targeted campaigns, and use tools like CRM software to enhance customer experience and loyalty. The role often requires strong communication skills and an understanding of marketing and customer service principles.

What jobs in the US pay 300,000 a year?

In the US, roles such as Consumer Engagement Managers, senior marketing directors, and product managers in large companies can earn $300,000 or more annually, especially with bonuses and stock options. These positions typically require extensive experience, strong leadership skills, and proficiency with data analysis and customer relationship management tools.
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What states have the most Consumer Engagement Manager jobs? States with the most job openings for Consumer Engagement Manager jobs include:
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Consumer Engagement Manager jobs near you
Ambulatory Care Consumer Engagement & Scheduling Trainer

Ambulatory Care Consumer Engagement & Scheduling Trainer

University Health

Kansas City, MO • On-site

Full-time

Posted 14 days ago

University Of Nevada (Reno) rating

8.4

Company rating: 8.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

76th of 537 rated colleges and universities

Job description

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Please log into myWORKDAY to search for positions and apply.
Ambulatory Care Consumer Engagement & Scheduling Trainer
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
TMC Care Connection UHTMC
Position Type
Full time
Work Schedule
8:00AM - 4:30PM
Hours Per Week
40
Job Description
Are you passionate about teaching, coaching, and helping teams deliver exceptional patient experiences? Do you enjoy being the go to expert who helps others succeed while driving operational excellence? If so, we want you on our team.
As an Ambulatory Care Consumer Engagement and Scheduling Trainer, you will play a vital role in shaping the patient access experience across ambulatory clinics and centralized call center operations. In this dynamic role, you will develop, deliver, and sustain standardized scheduling education while supporting new team members, coaching experienced staff, and helping optimize workflows that improve patient access and satisfaction.
You will serve as a trusted subject matter expert in ambulatory scheduling, provider templates, clinic operations, call center workflows, and consumer engagement technologies. Through classroom instruction, hands on training, real time coaching, and workflow observation, you will help teams build confidence, improve performance, and create a seamless patient experience across every access point.
What You'll Be Doing
Scheduling Education and Hands On Support
  • Provide hands on scheduling education and at the elbow support for clinic schedulers, front desk staff, and related team members.
  • Observe live scheduling workflows and provide real time coaching, guidance, and reinforcement of standard work and best practices.
  • Educate staff on clinic specific scheduling guidelines, appointment types, visit rules, escalation pathways, and documentation standards.
  • Support clinics during go lives, workflow changes, provider onboarding, schedule adjustments, and access improvement initiatives.
  • Perform scheduler responsibilities as needed to maintain competency and support operational needs.

Call Center Training and Operational Support
  • Deliver onboarding and training programs for new call center agents and supervisors, including scheduling workflows, call handling expectations, and system navigation.
  • Provide ongoing education, coaching, and performance support to improve scheduling accuracy, efficiency, and patient satisfaction.
  • Serve as a subject matter expert for call center workflows, scripting, escalation pathways, and service recovery practices.
  • Partner with call center leadership to identify training opportunities based on quality audits, performance metrics, and operational trends.
  • Develop and maintain training resources including call flows, job aids, and standard work documentation.
  • Support call center operations during periods of high volume, staffing shortages, and system implementations.

Provider Templates and Access Optimization
  • Maintain expert knowledge of provider templates, including template design, structure, optimization, and utilization.
  • Educate staff on accurate template use and scheduling guideline adherence. Identify opportunities to improve schedule utilization, provider access, and patient capacity.
  • Collaborate with clinic leaders and operational partners to implement and sustain scheduling improvements.

Training Program Development and Delivery
  • Develop, update, and maintain standardized training materials, job aids, and hands on learning exercises.
  • Facilitate classroom instruction, small group learning sessions, individualized training, and competency validation activities.
  • Design and deliver training programs for both clinic and call center teams to ensure consistency across all access points.
  • Incorporate scheduling workflows, communication standards, service expectations, and customer experience principles into training programs.
  • Conduct ongoing coaching, rounding, and performance assessments at 30, 60, and 90 day milestones and beyond.
  • Provide leadership with feedback regarding staff development, performance trends, and growth opportunities.

Consumer Engagement and Technology Training
  • Train staff on consumer engagement and access tools, including Tonic, Artera, Kyruus, and future technologies.
  • Maintain a strong understanding of how consumer engagement platforms integrate with scheduling and call center workflows.
  • Support technology adoption, optimization, and troubleshooting efforts in collaboration with operational, Revenue Cycle, and Information Technology teams.

Quality, Standardization, and Continuous Improvement
  • Promote consistent scheduling practices across ambulatory clinics and call center operations while recognizing operational differences.
  • Identify trends, risks, and educational opportunities related to scheduling accuracy, patient access, quality, and patient experience.
  • Analyze scheduling and call center performance metrics including service level, abandon rate, call quality, and scheduling accuracy to identify opportunities for improvement.
  • Serve as a subject matter expert for call center reporting and assist leaders in using data to drive training and workflow enhancements.
  • Support quality assurance activities, compliance initiatives, and process improvement projects.
  • Participate in calibration efforts related to quality monitoring across clinic and call center teams.

Collaboration and System Support
  • Collaborate with clinic leadership, Patient Access, Revenue Cycle, call center leadership, and Information Services teams to align training and operational workflows.
  • Serve as a liaison between operational teams and system partners regarding scheduling education and workflow challenges.
  • Partner with workforce management and call center leadership to align training programs with staffing models and performance expectations.
  • Participate in end user acceptance testing, super user training, and system upgrade readiness activities.
  • Stay informed on system enhancements, upgrades, and workflow changes.

What You Bring (Requirements)
  • Bachelor's degree in a healthcare related field or an equivalent combination of education and experience.
  • Minimum of 3 years of experience in ambulatory scheduling, patient access, clinic operations, or call center environments, including knowledge of the clinically driven revenue cycle.
  • Strong knowledge of ambulatory scheduling workflows, provider templates, access optimization strategies, and industry best practices.
  • Understanding of call center operations and key performance indicators including service level, abandon rate, and call quality.
  • Experience training and educating staff on workflows, systems, and customer service standards, with the ability to translate performance data into meaningful action plans.
  • Experience with scheduling and revenue cycle systems such as Cerner or similar platforms.
  • Proficiency in Microsoft Office applications.
  • Excellent communication, coaching, presentation, and facilitation skills.
  • Ability to collaborate across teams and adapt effectively in a fast paced environment.
  • Strong critical thinking, organizational skills, attention to detail, and ability to manage multiple priorities while maintaining confidentiality.

Preferred Qualifications
  • Experience with Cerner Practice Management and Cerner Scheduling WIN32.
  • Experience with consumer engagement platforms such as Tonic, Artera, and Kyruus.
  • Experience with call center technologies such as Cisco Webex Contact Center or similar platforms.
  • Experience with call quality monitoring, workforce management, or performance reporting tools.
  • Experience in quality improvement, access optimization, operational training, or related leadership initiatives.

This role offers the opportunity to make a lasting impact on patient access, staff development, and operational excellence. If you enjoy coaching others, solving complex challenges, improving processes, and helping teams deliver exceptional service, this is your chance to be a key driver of success across the organization.

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