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IntroductionTo heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. 

Overview

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.  

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a system-level priority, and we are seeking an Application Analyst to join our Epic team. 

Responsibilities

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support.
• Provide training and support for end users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide 24 x 7 on-call coverage for user support on a rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates (on-site, rotational support).
• Analyze necessary application modifications and work with the appropriate Montefiore Technology associate or the vendor to coordinate the modification.
• Function as a liaison to the vendor for Montefiore Technology,       
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.
• Optimize ambulatory and primary care clinical workflows, including documentation, orders, In Basket messaging, health maintenance, and visit workflows.
• Participate in governance review, change control processes, and release management.
• Collaborate with providers, nursing staff, and operational leaders to gather requirements and improve workflows.
• Performs other related duties as required.

Requirements

• Epic certification in Ambulatory or Orders is required.
• Solid knowledge of inpatient and ambulatory workflows.
• Experience with Behavioral Health, Social Work and Primary Care specialties is preferred.
• 3+ years of related clinical or business experience.
• Application/System implementation, troubleshooting, testing, and support experience.
• Full life cycle of implementation with go-live support experience.
• Strong desktop skills including Word, Excel, PowerPoint, Visio.
• Strong analytical and problem-solving skills.
• Bachelor's degree or equivalent experience.