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NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
8:00 A.M - 4:00 P.M
Standard Work Hours: 35
Duties & Responsibilities
Purpose of Position:
Under general supervision, with latitude for independent judgment and initiative, assists in the planning, organizing, controlling and coordinating of administrative and office operations in a variety of organizational settings and modalities in the delivery of business and management support systems, health care and patient support systems. Integrates these programs, functions and services with other hospitals and Central Office sectors to maximize optimal levels of performance in the coordination of such activities.
Examples of Typical Tasks:
1. Conducts studies related to the service/program and analyzes modifications and development of systems and procedures to improve departmental operations. Makes recommendations and implements.
2. Assists in planning for the service/program through consultation with management and professional staff and other associated health care fields in order to coordinate joint patient and management objectives.
3. Serves as liaison between department administrative, technical and professional divisions and Central Office management.
4. Assists in budgetary planning, reviews operating costs, performs cost studies and prepares department budgets.
5. Assists in planning, development and may conduct training programs to maintain proficiency of personnel and for use of new equipment and implementation of methods and procedures.
6. Evaluates office production, revises procedures or devises new forms or methods to improve efficiency of work flow.
7. Reviews official directives and correspondence to ascertain such data as changes prescribed in Corporate, facility or department programs, policies, procedures and new assignments or responsibilities delegated to office.
8. Establishes uniform correspondence procedures and style practices.
9. Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records.
10. May provide for administrative supervision for a program of comprehensive health service of professional and non professional staff and related health care personnel.
11. Is responsible for employee supervision, performance and employee development of assigned personnel in areas of responsibility and accountability.
12. Supervises the office administration and office record keeping activities of the department.
13. Assigns and schedules staff on basis of workload, space and equipment.
14. Reviews, prepares and rewrites operational manuals and procedures.
15. May represent the departmental administrator in external contracts with community organizations and agencies as required.
Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.
Department Preferences
Skills:
• Ability to manage multiple and varied priorities simultaneously.
• Ability to display creative critical thinking.
• Analytic ability vis-à-vis programmatic oversight.
• Ability to operationalize and formalize projects assigned to him/her on a timely basis.
• Significant computer and office machine skills.
• Ability to evaluate, counsel and discipline supervisees
• Ability to meet deadlines.
• Ability to represent the Department and Hospital in a professional and mature manner.
• Ability to advocate for, interpret and institute new Policies and Procedures.
• Ability to anticipate change and to work independently within a fluid environment.
Knowledge:
• Thorough knowledge of the Department of Social work, the Network and Corporate structure.
• Knowledge of the Department of Social Work Policies and Procedures.
• Knowledge of Health and Hospitals Corporation Human Resources policies, procedures and nuances and how they apply to staffing.
• Knowledge of JACHO and other Regulatory Guidelines and their application within Departments purview.
• Knowledge and access to community resources.
• Knowledge and understanding of current trends in health care, including Managed Care and Discharge Planning.
• Outstanding customer service skills
• Ability to motivate and supervise staff.
Years of Experience:
• Dependent upon combination of education and relevant work experience years administrative preferred.
• At least three years of administrative experience preferred.
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.