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Connect Direct Jobs (NOW HIRING)

Tata Consultancy Service Limited

MFT Tower Lead

Irvine, CA · On-site

$110K - $140K/yr

MFT Tower Lead Must Have Technical/Functional Skills Globalscape EFT, DMZ Gateway, NDM Connect Direct, AWS S3, Kafka, Autosys, XL Deploy, secure file transfer onboarding, L3 escalation, RCA, testing ...

STI

IBM MFT Architect - Remote

$72.50 - $93.50/hr

Maintain and administer IBM Connect:Direct and Sterling Secure Proxy * IBM Sterling File Gateway * IBM Sterling B2B Integrator * Support experience * Experience in handling pager duty alerts

Delviom LLC

Lead Data Engineer

Charlotte, NC · On-site

$111K - $134K/yr

Implement and manage file transfers using NDM (Connect:Direct) to ensure secure and efficient data movement. * Utilize Autosys for job scheduling and monitoring to ensure timely execution of data ...

New

Conch Technologies

Lead Data Engineer

Charlotte, NC · On-site

$111K - $134K/yr

Implement and manage file transfers using NDM (Connect:Direct) to ensure secure and efficient data movement. * Utilize Autosys for job scheduling and monitoring to ensure timely execution of data ...

New

DSNSearch

MAINFRAME NETWORK SYSTEMS PROGRAMMER

Hoboken, NJ

$60.25 - $76.50/hr

CONNECT DIRECT * ISPF/TSO * LPAR COMMUNICATION * ROUTING PROTOCOLS, FIREWALL ~Company is unable to consider H1b Visa candidates at this time~ At DSN, we bring over 25 years of experience and ...

DSNSearch

MAINFRAME NETWORK SYSTEMS PROGRAMMER

Orlando, FL

$51.25 - $65.25/hr

CONNECT DIRECT * ISPF/TSO * LPAR COMMUNICATION * ROUTING PROTOCOLS, FIREWALL ~Company is unable to consider H1b Visa candidates at this time~ At DSN, we bring over 25 years of experience and ...

System One

Software Engineer- PowerApps

Pittsburgh, PA · On-site

... Confluence Connect:Direct Custom Connectors CyberArk Service Accounts DAX DLP Policies Environment Strategy (DEV/UAT/PROD) ETL Pipelines Git/Bitbucket HTML/CSS JavaScript Jira JSON Microsoft 365 ...

MetaRPO

Oracle / SQL Developer

Charlotte, NC · On-site

$49.50 - $62.50/hr

Manage enterprise file transfers using NDM / Connect:Direct . * Design and implement data-processing solutions using Python and PySpark. * Automate data ingestion, transformation, validation, and ...

System One

Software Engineer- PowerApps

Pittsburgh, PA · On-site

... Confluence Connect:Direct Custom Connectors CyberArk Service Accounts DAX DLP Policies Environment Strategy (DEV/UAT/PROD) ETL Pipelines Git/Bitbucket HTML/CSS JavaScript Jira JSON Microsoft 365 ...

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How much do connect direct jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for connect direct in the United States is $40.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $59.62 per hour, depending on experience, location, and employer.

What is Connect Direct?

Connect Direct, also known as IBM Sterling Connect:Direct, is a managed file transfer (MFT) software solution used to securely and reliably transfer large volumes of data between different systems, platforms, or organizations. It is commonly used by enterprises to automate, schedule, and monitor file transfers, ensuring data integrity and security. Connect Direct supports multiple operating systems, provides encryption and authentication, and is widely used in industries like finance, retail, and healthcare for mission-critical data exchanges.

How does a Connect Direct specialist typically collaborate with other departments to ensure seamless client communication?

Connect Direct specialists often act as the bridge between clients and internal teams such as sales, customer support, and technical staff. They are responsible for quickly assessing client needs and routing inquiries or issues to the appropriate department. This requires strong communication and organizational skills, as well as the ability to coordinate with multiple stakeholders to resolve client concerns efficiently. Collaboration usually involves regular meetings, shared digital tools, and real-time updates to ensure that all parties are informed and aligned on client matters.

What are the key skills and qualifications needed to thrive as a Connect Direct agent, and why are they important?

To thrive as a Connect Direct Agent, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes bilingual proficiency are important technical qualifications. Excellent communication, patience, and active listening are essential soft skills for building rapport and resolving customer inquiries efficiently. These skills ensure high-quality customer interactions, drive client satisfaction, and support organizational goals in a fast-paced service environment.

What is the difference between Connect Direct vs Data Center Technician?

AspectConnect DirectData Center Technician
Required CredentialsNetworking certifications (e.g., Cisco CCNA), IT experienceIT certifications, hardware and network knowledge
Work EnvironmentData centers, network operation centersData centers, server rooms, technical support areas
Employer & Industry UsageIT companies, financial institutions, large enterprisesData centers, telecom companies, IT service providers
Common Search & ComparisonYesYes

Connect Direct professionals focus on managing and maintaining direct network connections and secure data transfers, often requiring networking certifications. Data Center Technicians handle hardware, servers, and infrastructure within data centers. While both roles work in data centers and require technical skills, Connect Direct specialists primarily manage network connections, whereas Data Center Technicians focus on hardware and physical infrastructure.

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Connect Direct jobs near you
Infographic showing various Connect Direct job openings in the United States as of September 2026, with employment types broken down into 68% Full Time, 19% Part Time, and 13% Nights. Highlights an 100% In-person job distribution, with an average salary of $83,786 per year, or $40.3 per hour.

MFT Tower Lead

Irvine, CA • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$110K - $140K/yr

Full-time

Posted 6 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

MFT Tower Lead
Must Have Technical/Functional Skills
Globalscape EFT, DMZ Gateway, NDM Connect Direct, AWS S3, Kafka, Autosys, XL Deploy, secure file transfer onboarding, L3 escalation, RCA, testing and deployment validation
Roles & Responsibilities
The MFT Platform Support Engineer is responsible for supporting, monitoring, troubleshooting, onboarding, validating, and maintaining enterprise Managed File Transfer (MFT) platforms and associated integrations. The role provides L2/L3 operational support, drives incident resolution, performs deployment validations, conducts RCA activities, and ensures secure and reliable file transfer services.
• Monitor and support enterprise file transfer platforms across production and non-production environments.
• Ensure availability, reliability, and performance of managed file transfer services.
• Investigate and resolve file transfer failures, delays, duplicates, and connectivity issues.
• Support critical business file exchanges and batch processing workflows.
• Coordinate with infrastructure, application, network, and security teams during issue resolution.
• Maintain operational documentation, procedures, and knowledge articles.
• Monitor daily EFT operations and file transfer activities.
• Configure and maintain users, permissions, folders, and trading partner connections.
• Support EFT workflows, event rules, and automation processes.
• Troubleshoot transfer failures, authentication issues, and certificate-related problems.
• Support server upgrades, patching, and environmental changes.
• Validate successful file movement and workflow execution.
• Support secure external and internal file transfer connectivity.
• Troubleshoot communication and connectivity issues through DMZ Gateway.
• Validate SSL/TLS certificates and secure communication channels.
• Coordinate firewall and network connectivity troubleshooting.
• Monitor gateway performance and availability.
• Support external partner onboarding activities.
• Monitor and support Connect: Direct file transfer processes (IBM Sterling Connect:Direct)
• Monitor file transfer integrations utilizing AWS S3 buckets.
• Monitor Kafka topics and message flow associated with file processing.
• Monitor scheduled jobs and file-processing workflows.
• Troubleshoot job failures, dependencies, and delayed schedules.
• Perform job restarts and recovery activities.
• Support appl ication deployment and release activities.
• Validate deployment packages and configurations.
• Monitor deployment execution and troubleshoot failures.
• Verify successful implementation and post-deployment health checks.
• Support rollback activities when required.
• Coordinate deployment activities across multiple environments.
• Lead troubleshooting efforts across multiple technology teams.
• Ensure restoration of critical business services within SLA commitments.
• Drive permanent resolution of recurring issues.
• Investigate recurring and major production incidents.
• Analyze logs, monitoring alerts, application behavior, and infrastructure events.
• Identify root causes and contributing factors.
• Prepare detailed RCA reports.
• Recommend corrective and preventive actions.
• Track remediation activities to closure.
Salary Range- $110,000-$140,000 a year

What Tata Consultancy Services employees say

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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