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Conflict Resolution Specialist Jobs (NOW HIRING)

Bounce AI

Commercial Resolution Expert

Rochester, NY · On-site

$22 - $26/hr

Skilled at negotiation and conflict resolution, particularly with sophisticated or high-value counterparties. * Comfortable working in a fast-paced, evolving environment. What We Offer A successful ...

Forthright

Dispute Resolution Professional

Somerset, NJ · On-site

Dispute Resolution Professional "Serve as a Neutral Arbitrator in New Jersey's No-Fault Arbitration ... Staff pre-screen for statutory and conflict requirements. * Advisory Council review and interview.

Bounce AI

Commercial Resolution Expert

Rochester, NY

$22 - $26/hr

Skilled at negotiation and conflict resolution, particularly with sophisticated or high-value counterparties. * Comfortable working in a fast-paced, evolving environment. Company Description Bounce ...

Bounce AI

Commercial Resolution Expert

Rochester, NY · On-site

$22 - $26/hr

Skilled at negotiation and conflict resolution, particularly with sophisticated or high-value counterparties. * Comfortable working in a fast-paced, evolving environment. Company Description Bounce ...

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Conflict Resolution Specialist information

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How much do conflict resolution specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for conflict resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a conflict resolution specialist?

A Conflict Resolution Specialist is a professional who helps individuals, teams, or organizations manage and resolve disputes effectively. They use mediation, negotiation, and communication strategies to address conflicts, ensuring fair and constructive outcomes. These specialists work in various settings, including workplaces, schools, legal environments, and community organizations. Their goal is to foster cooperation, reduce tensions, and create solutions that satisfy all parties involved.

What types of conflicts does a conflict resolution specialist typically handle in the workplace?

Conflict Resolution Specialists commonly address disputes ranging from interpersonal disagreements between colleagues to issues involving teams, departments, or management. Their responsibilities often include conducting mediation sessions, facilitating group discussions, and advising on conflict prevention strategies. These professionals work across various settings—such as corporate offices, educational institutions, or healthcare organizations—collaborating with HR, leadership, and sometimes legal teams. Navigating sensitive situations and maintaining confidentiality are crucial components of the role. By resolving conflicts effectively, these specialists help build healthier and more productive work environments.

What are the key skills and qualifications needed to thrive as a conflict resolution specialist, and why are they important?

To thrive as a Conflict Resolution Specialist, you need expertise in mediation, negotiation, and interpersonal communication, often supported by a background in psychology, human resources, or a related field. Familiarity with conflict management frameworks, case management software, and relevant certifications such as Certified Mediator or related credentials is advantageous. Strong emotional intelligence, active listening, and impartiality set exceptional professionals apart. These qualifications and skills are vital to successfully facilitating positive outcomes and fostering constructive solutions in challenging situations.

How do you become a conflict resolution specialist?

To become a conflict resolution specialist, individuals typically need a bachelor's degree in fields like psychology, social work, or conflict management. Gaining experience through internships or related roles, developing strong communication and negotiation skills, and obtaining certifications such as the Certified Conflict Resolution Specialist credential can enhance job prospects.

What does a conflict resolution specialist do?

A conflict resolution specialist helps facilitate communication and negotiate solutions between parties in disputes to resolve conflicts effectively. They often analyze the issues, mediate discussions, and develop strategies to promote understanding and cooperation, using skills such as active listening and problem-solving. This role may require certifications in mediation or conflict management and is commonly found in organizational, legal, or community settings.
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Conflict Resolution Specialist jobs near you
Infographic showing various Conflict Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Remote Account Resolution Representative

Annuity Health

Reading, PA • On-site

$16 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

349th of 500 rated business services

Job description

Description:

The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations.  Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution.  No experience in collections is required – Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position.  Annuity Health offers a competitive starting salary and benefits.



Duties/Responsibilities


•  Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering                 exceptional “patient focused-patient service” at all times.

•  Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements.

•  Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques.

•  Achieve all assigned goals.

•  Properly identify individual account situations, and provide appropriate resolution.

•  Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.

•  Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.

•  Keep route maintenance backlog at an acceptable level.

•  Recognize pressing issues and escalate to management as they occur.

•  Work well with team members/management and not contribute to unproductive group conflict or negativity.

•  Represent the Company in a positive manner through professional conduct, attitude, and appearance.

•  Follow Company confidentiality and security policies and procedures.

•  Understand and comply with company policies and procedures.

•  Other duties as assigned by management.



Required Skills/Knowledge

•  Previous collection experience preferred.

•  Excellent Communication Skills required.

•  Basic Computer Skills required.

•  Customer Service Skills.

•  Conflict Resolution Skills.

•  High attention to detail.


Education/Experience

  • High school diploma or General Education Development (GED) Certificate required

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Requirements:


What Annuity Health employees say

Pay

Hours and flexibility

Workplace

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