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Conflict Resolution Specialist Jobs (NOW HIRING)

Clayton Services

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Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while ... Excellent customer service and conflict resolution abilities * Ability to explain complex tax ...

FFB Bank

Customer Resolution Specialist

Norman, OK · On-site

SUMMARY The Customer Resolution Specialist (CRS) provides exceptional service in the Bank's Contact ... Effectively de-escalates client issues using empathy and conflict resolution skills. * Processes ...

Fifth Third Bank

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Dispute Resolution Specialist

Grand Rapids, MI · On-site

$21.50/hr

By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied ... Stay informed about the latest regulations and policies related to dispute resolution and ensure ...

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Conflict Resolution Specialist information

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How much do conflict resolution specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for conflict resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a conflict resolution specialist?

A Conflict Resolution Specialist is a professional who helps individuals, teams, or organizations manage and resolve disputes effectively. They use mediation, negotiation, and communication strategies to address conflicts, ensuring fair and constructive outcomes. These specialists work in various settings, including workplaces, schools, legal environments, and community organizations. Their goal is to foster cooperation, reduce tensions, and create solutions that satisfy all parties involved.

What types of conflicts does a conflict resolution specialist typically handle in the workplace?

Conflict Resolution Specialists commonly address disputes ranging from interpersonal disagreements between colleagues to issues involving teams, departments, or management. Their responsibilities often include conducting mediation sessions, facilitating group discussions, and advising on conflict prevention strategies. These professionals work across various settings—such as corporate offices, educational institutions, or healthcare organizations—collaborating with HR, leadership, and sometimes legal teams. Navigating sensitive situations and maintaining confidentiality are crucial components of the role. By resolving conflicts effectively, these specialists help build healthier and more productive work environments.

What are the key skills and qualifications needed to thrive as a conflict resolution specialist, and why are they important?

To thrive as a Conflict Resolution Specialist, you need expertise in mediation, negotiation, and interpersonal communication, often supported by a background in psychology, human resources, or a related field. Familiarity with conflict management frameworks, case management software, and relevant certifications such as Certified Mediator or related credentials is advantageous. Strong emotional intelligence, active listening, and impartiality set exceptional professionals apart. These qualifications and skills are vital to successfully facilitating positive outcomes and fostering constructive solutions in challenging situations.

How do you become a conflict resolution specialist?

To become a conflict resolution specialist, individuals typically need a bachelor's degree in fields like psychology, social work, or conflict management. Gaining experience through internships or related roles, developing strong communication and negotiation skills, and obtaining certifications such as the Certified Conflict Resolution Specialist credential can enhance job prospects.

What does a conflict resolution specialist do?

A conflict resolution specialist helps facilitate communication and negotiate solutions between parties in disputes to resolve conflicts effectively. They often analyze the issues, mediate discussions, and develop strategies to promote understanding and cooperation, using skills such as active listening and problem-solving. This role may require certifications in mediation or conflict management and is commonly found in organizational, legal, or community settings.
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Conflict Resolution Specialist jobs near you
Infographic showing various Conflict Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Tax Resolution Specialist

Clayton Services

Houston, TX • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Clayton Services is searching for a Tax Resolution Specialist to join a thriving company in the Houston Galleria area. The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is organized, resourceful, confident, and capable of thriving in a fast-paced small-business environment.
Job Type: Temp-to-Hire
Pay Rate: $21.00 - $25.00/hour plus commission and bonuses
Benefits: Excellent benefits are available upon successful completion of the temporary period.
Tax Resolution Specialist Responsibilities:

  • Serve as the primary contact for clients regarding IRS notices, tax disputes, balances owed, audits, refund delays, and compliance issues
  • Review and interpret IRS and state tax correspondence and determine appropriate next steps
  • Educate clients on tax processes, timelines, and resolution strategies
  • Gather supporting documentation and coordinate responses to IRS inquiries
  • Prepare and organize case files, transcripts, and supporting documentation
  • Track and manage cases from intake through resolution
  • Monitor deadlines and follow up on pending client matters
  • Communicate with tax preparers, accountants, and management regarding complex tax issues
  • Assist with payment plans, installment agreements, Form 2848, and related documentation
  • Maintain accurate notes within CRM and tax software systems
  • Communicate with IRS and state tax agencies when authorized
  • Ensure compliance with company policies and IRS data security requirements
  • Provide support during peak tax seasons and assist with additional client service activities as needed

Tax Resolution Specialist Skills and Abilities:

  • Strong verbal and written communication skills
  • Excellent customer service and conflict resolution abilities
  • Ability to explain complex tax matters in simple, understandable terms
  • Strong problem-solving and critical-thinking skills
  • Exceptional organization and follow-through
  • Ability to work independently and make sound decisions
  • Strong attention to detail and deadline management
  • Comfortable working in a fast-paced, occasionally chaotic environment
  • Professional, confident, and highly personable
  • Ability to adapt and contribute in a small business setting

Tax Resolution Specialist Education and Experience:

  • Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
  • Minimum three years of experience in tax resolution, tax preparation, IRS correspondence handling, or tax office operations
  • Prior experience within a tax preparation firm, accounting practice, or tax resolution company strongly preferred
  • Working knowledge of:
    • IRS notices and collections procedures
    • Tax transcripts and IRS account navigation
    • Installment agreements and payment plans
    • Identity theft and IP PIN procedures
    • Individual and business taxation concepts
  • Experience with Drake software or similar tax preparation systems preferred


Tax Resolution Specialist - Immediate need. Apply today!