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Computer User Support Specialist Jobs in Texas (NOW HIRING)

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Texas City, TX · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End User Support Specialist II

Texas City, TX · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Donatech

User Tech Support Specialist Sr

Fort Worth, TX · On-site

... computer (PC) hardware and software including imaging of Microsoft Operating systems, software ... support of end-user computing needs Ideal Candidate: • Demonstrated writing and typing ability ...

Tribalco

Computer Support Specialist V

Austin, TX

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Tribalco

Computer Support Specialist V

Austin, TX · On-site

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Tribalco

Computer Support Specialist III

Austin, TX · On-site

Computer Support Specialist III Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

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Computer User Support Specialist information

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How much do computer user support specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for computer user support specialist in Texas is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.79 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Texas?

For Computer User Support Specialist jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Texas look for?

The top searched job categories for Computer User Support Specialist jobs in Texas are:

What cities in Texas are hiring for Computer User Support Specialist jobs?

Cities in Texas with the most Computer User Support Specialist job openings:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,630 per year, or $24.8 per hour.

User Support Specialist - secret clearance with Security Clearance

Dunhill Professional Search

San Antonio, TX • On-site

$21.20 - $38.13/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

We are hiring a User Support Specialist in the San Antonio, TX area! This is a great oppurtunity for someone with an Active Security Clearance looking for a remote technical support position. The User Support Specialist - Journeyman provides tiered technical support to end users in a mission-critical enterprise environment, resolving hardware, software, and network issues while maintaining high levels of customer service and system availability. The role focuses on managing support requests through IT service management tools, ensuring timely resolution, accurate documentation, and adherence to service level agreements for "Basic Support" tier services. The specialist also supports user onboarding, access management, training, and knowledge base development to improve user experience and overall support quality. Key Responsibilities * Troubleshoot hardware, software, and network issues using structured diagnostic methodologies, resolving problems within defined scope and escalating complex issues to specialized teams as appropriate. * Manage incidents and service requests using ITSM tools such as ServiceNow or Jira, ensuring all interactions are logged, tracked, and updated with clear status and resolution details. * Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account provisioning, password resets, and basic access control in secure environments, following established access management and DoD 8140 compliance procedures. * Contribute to the creation and maintenance of knowledge base content, including support articles and FAQs, based on resolved tickets and recurring issues. * Monitor ticket queues to meet established service level agreements (SLAs) for response and resolution times, performing trend analysis on recurring issues to inform process improvements. * Participate in user training and adoption activities for enterprise systems and tools, helping users understand common procedures, best practices, and self-service options. * Collect and report user feedback related to support interactions, using this information to recommend improvements to support processes and documentation. Required Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. * 4-7 years of experience providing end-user support or help desk services in technical environments, ideally within enterprise or government IT settings. * Demonstrated ability to perform basic to intermediate troubleshooting of hardware, software, and network connectivity issues and to resolve standard user requests. * Experience using ticketing systems (e.g., ServiceNow, Jira) to document, track, and close incidents and service requests in accordance with SLAs and support standards. * Proficiency in multi-channel communication, including phone, email, chat, and in-person interactions, with strong customer service and documentation skills. * Experience with user account management, password resets, and basic access control in secure environments, with the ability to follow established security and compliance procedures. * Must meet DoD 8140 requirements and hold an active Secret clearance, and must be a U.S. citizen eligible to work in a federal IT environment. Preferred Qualifications * Familiarity with ITIL service management frameworks and best practices for incident, request, and knowledge management. * Experience supporting enterprise or government IT systems, including remote and distributed user bases. * Professional certification such as CompTIA A+, Network+, Security+, or ITIL Foundation. * Experience identifying recurring issues from ticket data and contributing to continuous improvement initiatives in support operations Salary of $21.20-38.13 per hour #CJPost

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