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Computer User Support Specialist Jobs in Austin, TX

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

$85K - $90K/yr

This role also supports on-site troubleshooting and user account management in accordance with organizational policies. Key Responsibilities The Computer Support Specialist will: * Provide advanced ...

Tribalco

Computer Support Specialist V

Austin, TX

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Tribalco

Computer Support Specialist V

Austin, TX · On-site

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Tribalco

Computer Support Specialist III

Austin, TX · On-site

Computer Support Specialist III Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Upbring

Residential Support Specialist

Canyon Lake, TX · On-site

$14.50 - $17/hr

What You'll Do as a Residential Support Specialist The Residential Support Specialist provides ... Familiarity with basic computer skills, such as Microsoft Word, Excel, and Outlook * Strong ...

Upbring

Residential Support Specialist

Canyon Lake, TX · On-site

$14.50 - $17/hr

What You'll Do as a Residential Support Specialist The Residential Support Specialist provides ... Familiarity with basic computer skills, such as Microsoft Word, Excel, and Outlook * Strong ...

Upbring

Residential Support Specialist

Canyon Lake, TX · On-site

$14.50 - $17/hr

What You'll Do as a Residential Support Specialist The Residential Support Specialist provides ... Familiarity with basic computer skills, such as Microsoft Word, Excel, and Outlook * Strong ...

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

Information Technology Systems Support Specialist II Duration: FTE Work Location: Austin, TX - ... Manage user access requests, onboarding, offboarding, and account modifications. * Support IT asset ...

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Computer User Support Specialist information

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$15

$26

$41

How much do computer user support specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for computer user support specialist in Austin, TX is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $29.52 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Austin, TX?

For Computer User Support Specialist jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Austin, TX look for?

The top searched job categories for Computer User Support Specialist jobs in Austin, TX are:

What cities near Austin, TX are hiring for Computer User Support Specialist jobs?

Cities near Austin, TX with the most Computer User Support Specialist job openings:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,917 per year, or $26.4 per hour.

Computer Support Specialist

Na Oiwi Kane

Austin, TX • On-site

$85K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Overview
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment.
The Computer Support Specialist will diagnose and resolve hardware and software issues; configure, image, deploy, maintain, and repair computer systems and peripherals; and provide end-user training on operating systems and standard business applications.
The ideal candidate will have strong technical troubleshooting and customer service skills, with experience responding to support requests through phone, email, remote support tools, and ticketing systems. This role also supports on-site troubleshooting and user account management in accordance with organizational policies.
Key Responsibilities
The Computer Support Specialist will:
  • Provide advanced technical support by diagnosing and resolving complex hardware, software, and end-user issues
  • Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices
  • Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems
  • Perform on-site troubleshooting and hands-on technical support as required
  • Provide end-user training and guidance on hardware, operating systems, and standard business applications, including email, word processing, and printing
  • Manage user accounts and system access in accordance with organizational policies and security requirements
  • Accurately document incidents, troubleshooting activities, resolutions, and system changes within the ticketing system

Requirements
Skills and Experience
The Computer Support Specialist must have:
  • Active Secret security clearance
  • 4+ years of experience performing PC maintenance, desktop support, or related IT support functions
  • Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications
  • Experience providing Tier II/III or senior-level technical support within an enterprise environment
  • Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems
  • Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues

Education and Certifications
The Computer Support Specialist must meet the following:
Required
  • High school diploma/GED
  • DoD 8570.01-M-compliant IAT II certification, as specified in BBP 05-PR-M-0002

Benefits
  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $85,000.00 - USD $90,000.00 /Yr.

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