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Computer Support Jobs in Austin, TX (NOW HIRING)

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

The Computer Support Specialist is responsible for providing advanced technical support to end users by diagnosing and resolving hardware, software, and system-related issues. Key responsibilities ...

Dover Corporation

Desktop Support Analyst

Austin, TX

$23 - $31/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and ...

Dover Corporation

Desktop Support Analyst

Austin, TX · On-site

$23.50 - $31.50/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and ...

Dover Corporation

Desktop Support Analyst

Austin, TX · On-site

$23.50 - $31.50/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and ...

Computer Futures

Cardiology App Support

Austin, TX · On-site

Company Description Computer Futures is a leading IT recruitment consultancy, specialising in ... Qualifications * 3+ years healthcare ancillary app support/app ownership * Bachelors degree ...

Bank OZK

Information Technology Officer

Austin, TX · On-site

Job Purpose & Scope Provides computer support for Bank OZK employees. Essential Job Functions * Provides PC Support, software and hardware support for all divisions. * Provides Local network ...

Bank OZK

Information Technology Officer

Austin, TX

Job Purpose & Scope Provides computer support for Bank OZK employees. Essential Job Functions * Provides PC Support, software and hardware support for all divisions. * Provides Local network ...

U.S. Navy

Computer Field Technician

Woodcreek, TX

$18 - $21.75/hr

... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...

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All JobsComputer Support JobsComputer Support Jobs in Austin, TX

Computer Support information

See Austin, TX salary details

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$38

How much do computer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for computer support in Austin, TX is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Computer support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying tech jobs such as software developers, network administrators, or cybersecurity specialists may reach that level, often requiring relevant skills, certifications, or extensive experience rather than a formal degree alone.

Which IT job is most in demand?

Computer support roles, such as help desk technicians and technical support specialists, are among the most in demand IT jobs due to ongoing needs for troubleshooting, customer service, and system maintenance. These positions often require strong communication skills and knowledge of operating systems, networking, and common software tools, with certifications like CompTIA A+ enhancing employability.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

Is helpdesk a good entry level IT job?

Helpdesk positions in computer support are common entry-level IT jobs that involve troubleshooting hardware and software issues, providing technical assistance, and using tools like ticketing systems. They offer opportunities to develop customer service skills, technical knowledge, and certifications such as CompTIA A+ that can lead to advanced IT roles.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

Is AI replacing tech support?

Computer support roles involve troubleshooting and resolving technical issues, and AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting. However, human support specialists are still essential for complex problems, customer communication, and personalized assistance, making AI a complement rather than a complete replacement in the field.
What are popular job titles related to Computer Support jobs in Austin, TX? For Computer Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Austin, TX look for? The top searched job categories for Computer Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Computer Support jobs? Cities near Austin, TX with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Austin, TX as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,557 per year, or $23.3 per hour.

Computer Support Specialist

Na Oiwi Kane

Austin, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and customer-focused Computer Support Specialist to join our team. This is an exciting opportunity to work in a collaborative, mission-driven environment supporting critical operational and technical requirements.
The Computer Support Specialist is responsible for providing advanced technical support to end users by diagnosing and resolving hardware, software, and system-related issues. Key responsibilities include configuring, imaging, deploying, and maintaining computer systems, peripherals, and associated equipment to ensure reliable and efficient operations.
In this role, you will also support users through technical guidance and training in hardware, operating systems, and common business applications, including printing, word processing, email, and other productivity tools. The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a commitment to delivering timely and effective technical solutions.
Key Responsibilities
The Computer Support Specialist will:
  • Provide Tier II/III technical support to end users by diagnosing, troubleshooting, and resolving complex hardware, software, operating system, and system-related issues
  • Manage help desk requests, incident reports, and service tickets, ensuring timely resolution, accurate documentation, and appropriate escalation of unresolved issues
  • Respond to user support requests through automated ticketing systems (e.g., Remedy, ITSM) and remote support tools while maintaining high levels of customer service and responsiveness
  • Install, configure, image, deploy, maintain, troubleshoot, relocate, and repair desktops, laptops, printers, handheld devices, and other peripheral equipment
  • Configure and support Microsoft Windows operating systems, Microsoft Office applications (with emphasis on Outlook), and NCES products
  • Provide on-site support for NIPRNET and SIPRNET environments, ensuring mission-critical systems remain operational and prioritizing support for senior leadership and command personnel
  • Perform user account administration, including password resets, access management, permissions support, and Identity and Access Management (IAM) activities
  • Support network connectivity and remote access technologies, including Wi-Fi, VPNs, AirCards, CAC/Smart Card readers, Outlook Web Access, and related communication tools
  • Deploy, maintain, and update Army Golden Master-approved desktop images and office automation software in accordance with organizational standards
  • Conduct routine system maintenance, software installations, updates, patches, backups, and hardware lifecycle management activities
  • Maintain accurate hardware and software inventories and ensure accountability and tracking of assigned IT assets
  • Monitor, track, and report ticket status, system performance metrics, and support trends to leadership
  • Analyze recurring technical issues, identify root causes, and recommend corrective actions and process improvements to enhance system reliability and user satisfaction
  • Support collaborative technologies and mission-support applications, including Jabber, DCO Connect, Google Earth, and other operational tools
  • Develop, document, and implement IT support procedures while ensuring compliance with cybersecurity requirements, organizational policies, and security regulations
  • Collaborate with network engineers, system administrators, cybersecurity teams, and other stakeholders to support projects, system upgrades, and complex troubleshooting efforts
  • Provide daily system status updates and promptly escalate mission-impacting incidents, outages, and cybersecurity concerns to leadership

Requirements
Skills and Experience
The Computer Support Specialist must have:
  • Active Secret Security Clearance with the ability to maintain clearance throughout employment
  • 4+ years of experience providing desktop support, PC maintenance, or end-user technical support in an enterprise environment
  • Experience delivering Tier II/III technical support and resolving complex hardware, software, and system issues
  • Strong knowledge of desktop and laptop hardware, Microsoft Windows operating systems, and enterprise software applications
  • Proficiency with IT Service Management (ITSM) platforms, ticketing systems, and remote support tools
  • Experience supporting Microsoft Office Suite applications, particularly Microsoft Outlook
  • Familiarity with NIPRNET and SIPRNET environments and DoD information technology support practices
  • Knowledge of remote access technologies, including VPNs, CAC/Smart Card authentication, wireless connectivity, and mobile computing solutions
  • Experience supporting cybersecurity initiatives, including IAVA remediation, system patching, vulnerability management, and compliance activities

Education and Certifications
The Computer Support Specialist must meet the following:
Required
  • High school diploma/GED
  • IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002

Preferred
  • MS Desktop Support Technician or equivalent certification

Benefits
  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $85,000.00 - USD $95,000.00 /Yr.

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