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Computer Support Jobs in Richardson, TX (NOW HIRING)

NEOGOV

IT SUPPORT SPECIALIST I

Anna, TX · On-site

... computer needs of the City departments and assist staff in evaluating and solving software and hardware problems. • Provide advanced network and desktop computer support by installing new or ...

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Computer Support information

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$12

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$35

How much do computer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer support in Richardson, TX is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $24.23 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What are the key skills and qualifications needed to thrive as a computer support specialist?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are the most common challenges faced by computer support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

How do you become a computer support specialist?

To become a computer support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong problem-solving and communication skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this career.

What are popular job titles related to Computer Support jobs in Richardson, TX?

For Computer Support jobs in Richardson, TX, the most frequently searched job titles are:

What job categories do people searching Computer Support jobs in Richardson, TX look for?

The top searched job categories for Computer Support jobs in Richardson, TX are:

What cities near Richardson, TX are hiring for Computer Support jobs?

Cities near Richardson, TX with the most Computer Support job openings:

Computer Support jobs near you
Infographic showing various Computer Support job openings in Richardson, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,487 per year, or $21.4 per hour.

T2 Technical Resource

Fort Worth, TX • On-site

Ergos Technology Partners SAL Offshore
See more jobs at Ergos Technology Partners SAL Offshoreexternal

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

ERGOS Technology Partner

T2 Technical Resource

Westlake, TX  ·  On-Site  ·  Full-Time


About This Role

ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes across the country. We are seeking two experienced T2 Technical Resources to support one of our clients headquartered in Westlake, TX.

In this role you will serve as a key escalation point for the end-user support team, resolving complex hardware, software, and identity-related issues across a modern Microsoft-centric environment. You bring 3 to 5 years of hands-on technical support experience, a strong command of Microsoft 365 and endpoint management tooling, and a service mindset that keeps business running smoothly.

Responsibilities

  • Provide Tier 2 technical support for escalated hardware, software, and account-related issues
  • Troubleshoot and resolve Microsoft 365, Entra ID, Okta, Teams, Outlook, and endpoint management issues
  • Support Windows and macOS environments across the organization
  • Administer and troubleshoot Intune-managed devices
  • Assist with passwordless authentication, MFA, and identity management initiatives
  • Support onboarding, offboarding, and user provisioning activities
  • Maintain and troubleshoot printers, scanners, and network-connected devices
  • Document troubleshooting steps, resolutions, and procedures in the ticketing system
  • Monitor ticket queues and ensure SLA compliance
  • Create and maintain technical knowledge base articles and SOP documentation
  • Assist with workstation deployments, imaging, Autopilot, and device lifecycle management
  • Support conference room technology, Zoom, Teams, and AV troubleshooting
  • Assist with software deployment and patch management activities

Qualifications

  • 3 to 5 years of technical support experience in a service desk or corporate IT environment
  • Strong working knowledge of Windows 10/11, macOS, and Active Directory
  • Hands-on experience with Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Entra ID
  • Experience with Okta or similar identity providers; familiarity with MFA and SSO workflows
  • Proficiency with Microsoft Intune for device enrollment, policy management, and compliance
  • Experience with Windows Autopilot and device imaging for workstation deployment
  • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
  • Familiarity with ticketing systems and adherence to SLA-driven support processes
  • Excellent verbal and written communication skills with the ability to support users of all technical backgrounds
  • Strong documentation habits; your tickets tell the full story from intake to closure
  • Bachelor's degree in computer science, information systems, or a related field preferred; equivalent experience considered
  • Certifications such as CompTIA A+, Network+, Microsoft MD-102, or MS-900 are a plus

Benefits

  • Health, dental, and vision insurance
  • Life insurance
  • 401(k)
  • Paid time off

About ERGOS Technology Partners

Headquartered in Houston, Texas, ERGOS Technology Partners is an international provider of managed IT services specializing in end-to-end computer support and services for businesses and organizations of all sizes. Our highly trained professionals work tirelessly to ensure efficient operations, secure data resources, reliable systems, and exceptional customer service - and we hold every member of our team to that same standard.