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Computer Support Jobs in Richardson, TX (NOW HIRING)

NEOGOV

IT SUPPORT SPECIALIST I

Anna, TX · On-site

... computer needs of the City departments and assist staff in evaluating and solving software and hardware problems. • Provide advanced network and desktop computer support by installing new or ...

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Computer Support information

See Richardson, TX salary details

$12

$21

$35

How much do computer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for computer support in Richardson, TX is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $24.23 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What are the key skills and qualifications needed to thrive as a computer support specialist?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are the most common challenges faced by computer support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

How do you become a computer support specialist?

To become a computer support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong problem-solving and communication skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this career.

What are popular job titles related to Computer Support jobs in Richardson, TX?

For Computer Support jobs in Richardson, TX, the most frequently searched job titles are:

What job categories do people searching Computer Support jobs in Richardson, TX look for?

The top searched job categories for Computer Support jobs in Richardson, TX are:

What cities near Richardson, TX are hiring for Computer Support jobs?

Cities near Richardson, TX with the most Computer Support job openings:

Computer Support jobs near you
Infographic showing various Computer Support job openings in Richardson, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,487 per year, or $21.4 per hour.

Addison- Computer Support Specialist

Catapult Solutions Group

Dallas, TX • On-site

Contractor

Re-posted 7 days ago

Job description

Job Title: Computer Support Specialist - Microsoft 365 / Intune
Location: Addison, TX (Onsite - 5 days per week)
Employment Type: Long-Term Contract (Contract with potential to extend or convert)
Experience: 2-4 years
Company Overview
Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions for leading technology organizations. They operate large, mission-critical campuses where reliability, uptime, and customer service are core to their culture, and they invest in developing their technical staff as they scale.
Role Summary
The Computer Support Specialist will serve as an onsite, frontline technical resource supporting end users in an enterprise data center and corporate office environment. You will handle day-to-day desktop support while gaining and expanding experience with Microsoft 365, Intune, and Entra ID.
Key Responsibilities
  • Provide onsite desktop support for Windows and macOS workstations, laptops, and mobile devices.
  • Diagnose and resolve hardware and software issues, including OS, applications, and peripherals (printers, scanners, monitors).
  • Administer Microsoft 365 user accounts, mailboxes, and access permissions using Entra ID / Azure AD.
  • Support endpoint imaging, deployment, and lifecycle management using tools such as Intune or similar endpoint platforms.
  • Troubleshoot basic networking and connectivity issues (VPN, DNS, wireless, TCP/IP).
  • Manage and resolve tickets using an ITSM platform (ServiceNow, Jira, or equivalent), maintaining SLA compliance.
  • Assist with user onboarding and offboarding - provisioning accounts, assigning licenses, and preparing hardware.
  • Create and maintain technical documentation, how-to guides, and knowledge base articles to standardize support.
  • Communicate clearly with end users at all technical levels and provide white-glove support where needed.
Required Qualifications
  • 2-4 years of experience in desktop support, help desk, or IT support roles in a professional environment.
  • Hands-on experience supporting Windows 10/11; basic macOS support is a plus.
  • Working knowledge of Microsoft 365 and Entra ID / Azure AD for user and license administration.
  • Exposure to or practical experience with Intune or similar endpoint management tools (SCCM, Jamf, etc.).
  • Familiarity with an ITSM/ticketing system such as ServiceNow, Cherwell, Jira, or equivalent.
  • Strong customer service mindset and clear verbal and written communication skills.
Preferred Skills
  • CompTIA A+, Network+, or similar entry-level IT certifications.
  • Experience in a data center, enterprise technology, or other mission-critical environment.
  • Exposure to PowerShell or other scripting languages for automation.

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