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Computer User Support Specialist Jobs in Texas (NOW HIRING)

Tamus

End User Support Specialist I

Texarkana, TX

$40K/yr

The End User Support Specialist I assists with endpoint deployments, software installations ... Assists with new technology deployments, computer replacements, software rollouts, device setup ...

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

$85K - $90K/yr

This role also supports on-site troubleshooting and user account management in accordance with organizational policies. Key Responsibilities The Computer Support Specialist will: * Provide advanced ...

Stewart

End User Support Specialist II

Houston, TX

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

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How much do computer user support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for computer user support specialist in Texas is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.79 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Texas?

For Computer User Support Specialist jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Texas look for?

The top searched job categories for Computer User Support Specialist jobs in Texas are:

What cities in Texas are hiring for Computer User Support Specialist jobs?

Cities in Texas with the most Computer User Support Specialist job openings:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,630 per year, or $24.8 per hour.

Lead CSC Manager - Computer User Support Specialist

San Antonio, TX • On-site

EPS Corporation
See more jobs at EPS Corporationexternal

Full-time

Re-posted 20 days ago

Job description

Job Title
Lead CSC Manager - Computer User Support Specialist
Location
San Antonio TX 78243, US (Primary)
Job Type
Full-time
Education
Bachelor's Degree
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Description
EPS Corporation is looking for a Lead CSC Manager - Computer User Support Specialist to effectively manage all tickets and tasks while communicating with the Government CSC lead to ensure proper assignment. The Lead CSC Manager ensures the CSC section is appropriately staffed during required hours and maintains a strong understanding of ITIL best practices.
Requirements
Responsibilities: Provide daily oversight to task order personnel assigned to the CSC. Ensure the CSC section is manned appropriately. Address any scheduling conflicts. Coordinate CSC personnel across five help desk locations. Provide comprehensive Help Desk support for various IT-related needs, including assisting with creation, management, and troubleshooting of network accounts. Support common software applications including web browsing (Microsoft Edge), email (Microsoft Outlook), word processing (Microsoft Word), spreadsheets (Microsoft Excel), presentations (Microsoft PowerPoint), databases (Microsoft Access), photo editing tools, desktop publishing software, and scanning tools. Assist with telephone voicemail services and troubleshoot/resolve issues related to IT equipment and hardware. Support writing to appropriate media (USB drives, CDs, DVDs). Ensure all service requests, including trouble tickets, are prioritized. Escalate problems to the appropriate organization or process when issues cannot be resolved within designated timeframes or require specialized expertise. Maintain clear communication with users throughout the resolution process, ensuring timely updates on status and progress of service requests. Prioritize and escalate service requests as needed, maintain user communication, and deliver weekly performance metrics with process improvement recommendations. Oversee imaging, configuration, deployment, and compliance of IT equipment in accordance with ESHB, ECO/USLM approvals, and security directives (IAVA/IAVB/TCNO). Support Moves, Adds, and Changes (MAC), specialized network devices, and classified/unclassified systems. Maintain documentation, patch compliance, workload reduction initiatives, and the SharePoint help desk site with current standards and guidance.
Experience: Senior-level experience in client support and help desk operations. Proficiency in Windows Operating Systems and Microsoft Office Products. Proficiency in Microsoft Active Directory, Microsoft Server 2008 or higher, VMWare 5.1 or higher, and vSphere Administration. Experience with Air Force IT Service Desk support, Air Force Standard Desktop Configuration, and Air Force Remedy Ticketing System. Experience with Remote Desktop Support and overall technical assistance of Air Force IT systems. Experience supporting information systems on Government and Intel networks such as NIPRNet, SIPRNet, JWICS, NSANet, and Tier 1 networks. Strong understanding of ITIL best practices
Education: Bachelor's Degree in IT-related field, OR minimum 6 years of relevant experience
Certifications: DoD 8140 (or 8570.01-M) approved and registered IAT Level II baseline certification (Security+ CE preferred). Proficiency in Windows Operating Systems and Microsoft Office Products. Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1or higher and vSphere Administration.
Desired Skills/Other Considerations
If you require accessibility assistance for open position please contact the Human Resources Department (Located in NJ) at EPS Corporation.
Type of Security Clearance Required
Poly

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