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Computer User Support Specialist Jobs in Ohio (NOW HIRING)

Delaware Nation Industries

The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH · On-site

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support ... Ability to work at a desk and computer workstation for extended periods * Standard office ...

CCL Label, Inc.

IT Technical Analyst

Strongsville, OH · On-site

As the Network Support Specialist backup responsibilities include support and maintenance of PC ... Monitoring computer systems, switches and AP's to improve network performance. * Setup, maintain ...

Whitaker Networks Inc

Support Specialist

Akron, OH · Remote

Support Specialist Fairlawn, OH Whitaker Networks is a leading Managed Service Provider dedicated ... Strong knowledge of computer systems, networking and troubleshooting methodologies * Familiarity ...

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All JobsComputer User Support Specialist JobsComputer User Support Specialist Jobs in Ohio

Computer User Support Specialist information

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$15

$25

$39

How much do computer user support specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for computer user support specialist in Ohio is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $28.32 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Ohio?

For Computer User Support Specialist jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Ohio look for?

The top searched job categories for Computer User Support Specialist jobs in Ohio are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $52,685 per year, or $25.3 per hour.

Computer User Support Specialist - 304650

Wright-patterson Air Force Base, OH • On-site

Delaware Nation Industries
501 - 1,000 employees
Learn more about Delaware Nation Industriesexternal

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and related IT assets. This role is responsible for troubleshooting hardware and software issues, supporting end users with timely and professional service, maintaining accurate inventory records, and following established procedures to ensure consistent support across the program.

Key Responsibilities:

  • Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
  • Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
  • Support user connectivity and basic network access needs.
  • Maintain accurate assignment and tracking of IT assets and inventory.
  • Deliver user guidance and basic training on systems, devices, and software as needed.
  • Document support activity and use ticketing systems to track and manage work.
  • Maintain strong customer service standards and positive working relationships with government users.
  • Follow established procedures, program requirements, and inventory control practices.

Requirements

  • Bachelors in Information Technology (IT) or similar technical field.
  • A+, Network+, Security+ or equivalent DoD 8140 certification.
  • 3+ years of experience in computer support, help desk support, or IT customer service.
  • Ability to work independently, manage multiple tasks, and prioritize effectively.
  • Active Secret security clearance, depending on position requirements.

Preferred Qualifications:

  • Experience with government IT asset management systems.
  • Experience with receiving, tracking, and verifying assets throughout their lifecycle.
  • Experience supporting government customers or government environments.

Benefits

Benefits Include:

  • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
  • Matching 401K
  • Short- and Long-Term Disability
  • Pet Insurance
  • Professional Development/Education Reimbursement
  • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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