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Computer Support Specialist Jobs in Rhode Island

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Computer Support Specialist information

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$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer support specialist in Rhode Island is $26.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $29.18 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,271 per year, or $26.1 per hour.

IT TECHNICAL SUPPORT SPECIALIST

North Kingstown, RI • On-site

Perspectives Corporation
See more jobs at Perspectives Corporationexternal

$28.85/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

New

Job description

Information Technology
$28.85/hour and Excellent Benefits Package
APPLY
OVERVIEW
The IT Technical Support Specialist provides technical support within a HIPAA-regulated environment to the Information Technology Department, assisting users and maintaining technology equipment across agency locations from North Smithfield to Westerly, Rhode Island.
This position delivers comprehensive and reliable support to computer and network users under direct supervision. Will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Documents, maintains, upgrades, and replaces hardware and software as needed. Supports and manages user account information, including access rights, security, and system group memberships. Assists with the implementation and deployment of new systems, software, and hardware.
Includes providing limited weekend coverage for critical system failures and emergencies.
REQUIRED QUALIFICATIONS
  • Degree in Computer Science or Information Technology
  • 2 Years of experience in providing computer support
  • Strong computer skills including installation, configuration and troubleshooting experience.
  • Help desk experience providing users with telephone, remote and on-site technical support
  • Management and Tracking of Hardware/Software Inventory
  • Experience with writing User Documentation/Instructions
  • Highly Motivated
  • Excellent communication skills
  • Detail oriented
  • Able to prioritize and multi-task
  • Strong organizational skills
  • Able to work independently as well as in a team
  • Good time management skills
  • Valid driver's license, insured vehicle
  • Must have reliable transportation

PREFERRED QUALIFICATIONS
  • Microsoft, VMWare, Android, IOS
  • Client Server Domain environment
  • Dell Sonic Wall Firewalls / VPN
  • Server and network maintenance, Active Directory, NTFS permissions, DNS, DHCP, Avast Antivirus, Email, etc.
  • Barracuda Web Filter and Backup
  • Dell Desktops & Laptop Computers
  • Wireless Connectivity / Routers/ Access Points
  • Microsoft Office Suite
  • Printers / Fax machines / Scanners / Projectors

BENEFITS
In addition to a creative and collaborative work environment, Perspectives offers a generous benefits package that includes:
  • Flexible schedules
  • Paid training and mentor programs
  • Employee incentive programs
  • Generous paid time off
  • Verizon, AAA and health club discounts
  • Medical and dental benefits
  • 401k savings plan
FULL BENEFITS (PDF, 250k)
CAREER ADVANCEMENT
At Perspectives, we listen to people's ideas, see their talents, and assume unlimited potential. We invest in our employees and support their career development by providing the resources to make it happen!
Here are just a few ways we give back to our dedicated professionals:
  • Tuition reimbursement
  • Management "in-training" programs
  • American Sign Language (ASL) classes
  • Mindfulness Training
  • DSP Mentor Program
  • National DSP (NADSP) Certification
  • CPR Certification

APPLY

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