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Computer Services Manager Jobs (NOW HIRING)

Omega Computer Services

Service Coordinator

Portage, MI · On-site

$18.75 - $23.75/hr

In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete managed I.T. service provider. Now, Omega is one of the top managed I.T ...

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$35K

$70.3K

$127.5K

How much do computer services manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for computer services manager in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Services Manager, and why are they important?

A Computer Services Manager needs strong leadership abilities, IT management experience, and typically a bachelor's degree in computer science or a related field. Familiarity with network infrastructure, help desk software, cybersecurity tools, and IT service management frameworks like ITIL is often required. Excellent problem-solving, communication, and team-building skills help them effectively coordinate staff and address technical challenges. These competencies are critical to ensuring reliable IT operations, efficient support delivery, and alignment with organizational goals.

What are some common challenges a Computer Services Manager faces when leading a technical support team?

Computer Services Managers often encounter challenges such as balancing the need for quick issue resolution with ensuring high-quality service, managing diverse technical skill levels among team members, and keeping up with rapidly evolving technology. They also need to coordinate with other departments to align IT support with organizational goals and handle escalations for complex technical problems. Successfully navigating these challenges requires strong communication, adaptability, and a proactive approach to staff training.

What does a Computer Services Manager do?

A Computer Services Manager oversees the daily operations of an organization's IT department, ensuring that computer systems and networks run efficiently. They manage IT staff, coordinate technology projects, implement new systems, and resolve technical issues to support business goals. Additionally, they develop IT policies, maintain security protocols, and often handle budgeting for technology resources. Their role is crucial in maintaining the reliability and security of an organization’s digital infrastructure.

What is the difference between Computer Services Manager vs Network Administrator?

AspectComputer Services ManagerNetwork Administrator
CredentialsBachelor’s degree in IT, management experience, certifications like CompTIA Network+ or Cisco CCNABachelor’s degree in IT or related field, certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages IT projects, strategic planningMaintains and supports network infrastructure, troubleshoots network issues
Employer & Industry UsageUsed in organizations with IT departments, corporate, governmentCommon in organizations with complex networks, healthcare, education, enterprise

The main difference is that a Computer Services Manager oversees the entire IT department and strategic initiatives, while a Network Administrator focuses specifically on maintaining and troubleshooting network systems. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What cities are hiring for Computer Services Manager jobs? Cities with the most Computer Services Manager job openings:
What are the most commonly searched types of Computer Services jobs? The most popular types of Computer Services jobs are:
What states have the most Computer Services Manager jobs? States with the most job openings for Computer Services Manager jobs include:
Computer Services Manager jobs near you
Computer Services Manager, Sr. (Eastern Range)

Computer Services Manager, Sr. (Eastern Range)

By Light Professional IT Services LLC

Cape Canaveral, FL • On-site

Other

Posted 2 days ago

Job description

Company Overview
American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!
Position Overview
By Light Professional IT Services is seeking a Computer Services Manager to join our team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on Air Force networks (NIPR/SIPR).
Responsibilities
  • Responsible for supervision of Customer Service Representatives and Computer Services Engineers
  • Timesheet approver
  • Operational Manager
  • Escalation point of contact for the contract structure
  • Actively monitor the Service Level agreements to ensure the metrics are met
  • Monitor and perform Q/A Functions on tickets and SOPs
  • Ensure the completeness and accuracy of tickets
  • Be a POC for technical escalation within the team and to tier 3/4 support.
  • Weekly and monthly reports as required by management to include status of projects/Operations.
  • Duties to include Queue management for the region/team.
  • Provide remote support as well as onsite support for customers at PSFB, CCSFS, and GSU's, and Very Important Persons (VIPs) as necessary
  • Interface for all service requests related to SLD45 Communications environment and mission applications
  • Provide Operations & Maintenance (O&M) support of the Delta
  • Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization level and SLAs identified by the Government
  • Ensure customer satisfaction benchmarks and current metrics are tracked.
  • Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication)
  • Provide end-user account administration services (add/change/remove)
  • Provide deskside support to resolve customer service requests

Required Experience/Qualifications
  • Bachelor's Degree (and) 4 years of related experience. Without a Bachelor's/Technical Degree, 8 years of related experience is required
  • Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP

Preferred Experience/Qualifications
  • Experience working in an environment supporting Executive customers with information technology requirements
  • Familiarity with Air Force BMC Remedy system
  • Familiarity with Air Force CIPS system

Special Requirements/Security Clearance
  • Active DoD Secret Clearance

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