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Computer Services Manager information

What does a computer services manager do?

A Computer Services Manager oversees the daily operations of an organization's IT department, ensuring that computer systems and networks run efficiently. They manage IT staff, coordinate technology projects, implement new systems, and resolve technical issues to support business goals. Additionally, they develop IT policies, maintain security protocols, and often handle budgeting for technology resources. Their role is crucial in maintaining the reliability and security of an organization’s digital infrastructure.

What are some common challenges a computer services manager faces when leading a technical support team?

Computer Services Managers often encounter challenges such as balancing the need for quick issue resolution with ensuring high-quality service, managing diverse technical skill levels among team members, and keeping up with rapidly evolving technology. They also need to coordinate with other departments to align IT support with organizational goals and handle escalations for complex technical problems. Successfully navigating these challenges requires strong communication, adaptability, and a proactive approach to staff training.

What are the key skills and qualifications needed to thrive as a computer services manager, and why are they important?

A Computer Services Manager needs strong leadership abilities, IT management experience, and typically a bachelor's degree in computer science or a related field. Familiarity with network infrastructure, help desk software, cybersecurity tools, and IT service management frameworks like ITIL is often required. Excellent problem-solving, communication, and team-building skills help them effectively coordinate staff and address technical challenges. These competencies are critical to ensuring reliable IT operations, efficient support delivery, and alignment with organizational goals.

What is the difference between Computer Services Manager vs Network Administrator?

AspectComputer Services ManagerNetwork Administrator
CredentialsBachelor’s degree in IT, management experience, certifications like CompTIA Network+ or Cisco CCNABachelor’s degree in IT or related field, certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages IT projects, strategic planningMaintains and supports network infrastructure, troubleshoots network issues
Employer & Industry UsageUsed in organizations with IT departments, corporate, governmentCommon in organizations with complex networks, healthcare, education, enterprise

The main difference is that a Computer Services Manager oversees the entire IT department and strategic initiatives, while a Network Administrator focuses specifically on maintaining and troubleshooting network systems. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Computer Services jobs in Illinois?

The most popular types of Computer Services jobs in Illinois are:

What cities in Illinois are hiring for Computer Services Manager jobs?

Cities in Illinois with the most Computer Services Manager job openings:

Computer Services Manager jobs near you

ASSISTANT STORE MANAGER - COMPUTER SERVICES

Micro Center

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. At Micro Center, our core promise is to take care of our associates and customers-a commitment that continues to drive our success. If you're energized by innovation and excited to lead in an environment centered on the future of AI, robotics, and next-generation technology, this is your opportunity to grow your career at the intersection of retail and innovation.
Salary range of $60,000 - $80,000.00 + Bonus
Click here to view our job video
MAJOR RESPONSIBILITIES:
  • Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
  • Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
  • Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
  • Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
  • Ensure customers are served promptly and courteously and that customer satisfaction standards are met
  • Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
  • Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
  • Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
  • Serve as manager-in-charge during absence of General Manager or other store managers
  • Ensure the execution of ad set and visual merchandising standards
  • Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
  • Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
  • Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
  • Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:
  • 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
  • Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
  • Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
  • Ability to execute corporate initiatives and analyze the competition
  • A college degree is preferred
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
  • Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with company match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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