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Computer Lab Help Desk Jobs (NOW HIRING)

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic ...

My3Tech Inc

Help Desk 3

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Candidates with a college degree in computer science, network administration, or computer ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic ...

VTal Technology Solutions

Help Desk Technician

Great Falls, MT · On-site

$17.50 - $23.75/hr

Manage Help Desk and all customer services for the college and on behalf of the client, including ... computer hardware and software components throughout the college: • Assist technicians with ...

My3Tech Inc

Help Desk

Harrisburg, PA

$20/hr

PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (761663) Location :Harrisburg, PA Client : State of PA ... resolves computer software and hardware problems of users. • Answers questions, applying ...

City of Neenah

Help Desk / Computer Technician

Neenah, WI · On-site

$50.60K - $72.33K/yr

The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for City systems and applications; configure and support computer hardware and software; work with user ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Ensures computer, software, and account setups are validated for accuracy, compliance, and alignment with organizational standards. * Acts as liaison between the Help Desk and all business units to ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Ensures computer, software, and account setups are validated for accuracy, compliance, and alignment with organizational standards. * Acts as liaison between the Help Desk and all business units to ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... Respond to and resolve user queries and issues related to computer hardware, software, operating ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI

... users, computer services, and client services - Develop detailed work plans, schedules, project estimates, resource plans, and status reports - Directs the Help Desk team and reviews their work ...

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Computer Lab Help Desk information

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How much do computer lab help desk jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for computer lab help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Lab Help Desk, and why are they important?

To excel as a Computer Lab Help Desk professional, you need a strong understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate degree or relevant IT coursework. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Exceptional customer service, clear communication, and patience are essential soft skills for assisting users with varying technical backgrounds. These skills ensure timely resolution of technical issues, minimize downtime, and create a supportive environment for lab users.

What are some common challenges faced by Computer Lab Help Desk staff, and how can they be addressed?

Computer Lab Help Desk staff frequently encounter challenges such as managing high volumes of support requests during peak times, troubleshooting a wide range of hardware and software issues, and assisting users with varying levels of technical ability. These challenges can be effectively addressed by developing strong problem-solving and communication skills, prioritizing tasks based on urgency, and maintaining up-to-date knowledge of lab systems and software. Collaboration with IT teams and ongoing training can also help ensure efficient support and a positive experience for lab users.

What does a Computer Lab Help Desk do?

A Computer Lab Help Desk provides support and assistance to students, staff, or users in a computer lab environment. Their primary responsibilities include troubleshooting hardware and software issues, helping users with login problems, installing or updating software, and ensuring that all equipment is functioning properly. They may also enforce lab policies and help maintain a safe and productive workspace. Computer Lab Help Desk staff often serve as the first point of contact for technical issues in the lab.

What is the difference between Computer Lab Help Desk vs Computer Support Specialist?

AspectComputer Lab Help DeskComputer Support Specialist
CredentialsBasic certifications (e.g., CompTIA A+), relevant trainingAdvanced certifications often preferred (e.g., Network+, Security+)
Work EnvironmentEducational institutions, libraries, computer labsCorporate offices, data centers, technical support centers
Employer & IndustrySchools, universities, public institutionsIT companies, corporate sectors, government agencies
Job FocusAssisting users with hardware/software issues in labsDiagnosing and resolving broader technical problems across systems

The Computer Lab Help Desk primarily supports users within educational or public lab environments, focusing on hardware and basic software issues. In contrast, the Computer Support Specialist handles a wider range of technical problems across various industries, often requiring more advanced certifications and technical expertise.

More about Computer Lab Help Desk jobs
What job categories do people searching Computer Lab Help Desk jobs look for? The top searched job categories for Computer Lab Help Desk jobs are:
Computer Lab Help Desk jobs near you
Infographic showing various Computer Lab Help Desk job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Specialist

Help Desk Specialist

3ME Consulting, Inc.

Hialeah, FL • On-site

Full-time

Posted 22 days ago

Job description

Company Description
Job Description
One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
  • Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.
  • Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.
  • Provide technical support for all Central Office Staff either in person or over the phone.
  • Use Help Desk software to log, monitor and close end user support tickets.
  • Becomes proficient with Help Desk software and tools to perform daily duties.
  • Participate in onboarding process.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.

Qualifications
  • Minimum Associate degree or related field
  • Must have these certifications: A+, N+, CCNA
  • Experience working with the Microsoft Windows PC platform and network experience
  • Written/Verbal communication proficiency in the English language

Additional Information
All your information will be kept confidential according to EEO guidelines.

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