Community Success Manager Jobs in Rochester, NY (NOW HIRING)

New York, NY, United States

• Job Identification 210778749
• Job Category Strategy
• Business Unit Consumer & Community Banking
• Posting Date 08/10/2026, 09:36 PM
• Locations 277 Park Ave, New York, NY, 10172, US
• Job Schedule Full time

This role provides a unique opportunity to help lead a portfolio of high-impact strategic initiatives within J.P. Morgan Chase’s Consumer and Community Bank (CCB), partnering closely with senior leadership across the firm. When someone joins the Consumer and Community Bank (CCB) Strategy team, they become part of a highly collaborative team that prioritizes learning, professional development, and mentorship.

As a Vice President in the CCB Strategy team, you will take the lead in managing high priority projects that are at the forefront of the industry. You will build trusted partnerships with senior business leaders and cross-functional stakeholders, manage and develop a team, and collaborate closely with senior executives to drive measurable business outcomes. Responsibilities include developing growth strategies, assessing new product launches, evaluating new market entry opportunities, exploring partnerships and acquisitions, and initiating cross-line of business projects. In addition, you will have the opportunity to rotate across Chase's lines of business and functional groups, including Consumer & Business Banking, Credit Card & Connected Commerce, Wealth Management, Home & Auto Lending, Product & Technology, HR, and Operations.

Job responsibilities

• Develop the strategic priorities for Chase, serving as an objective thought partner to the C-suite and other senior leaders
• Collaborate with teams across LOBs and functional areas (e.g., data science, finance, product, marketing)
• Scope and structure projects
• Lead teams in project execution to identify issues and actionable opportunities, design solutions and quantify potential impact to the business
• Develop junior team members both formally and informally
• Develop and deliver CEO-level executive communications

Required qualifications, capabilities, and skills

• 6+ years of diverse problem solving and executive communications experience from either strategy consulting, corporate strategy, or any other internal strategy roles including at least 1+ year of experience leading teams
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
• Strong communication, presentation, and influencing skills – ability to collaborate and build relationships with colleagues at all levels and achieve goals without direct control over resources
• A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Advanced MS Excel and PowerPoint skills
• Open, collaborative, team-oriented operating style

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.