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Community Success Manager Jobs in Rochester, NY (NOW HIRING)

Bonadio

Resource Manager, Tax

Rochester, NY · On-site

$80K - $90K/yr

Documented leadership experience with demonstrated success managing teams greater than 100 ... communities. Bonadio is committed to the principle of equal treatment and opportunity for all ...

Bonadio

Resource Manager, Assurance

Rochester, NY · On-site

$80K - $90K/yr

Proven leadership experience with demonstrated success managing large teams. * Strong project ... communities. Bonadio is committed to the principle of equal treatment and opportunity for all ...

Kaleida Health

Manager Rehabilitation HC

Batavia, NY · On-site

$48.46/hr

... community agencies and physicians. Success will also be determined by the ability to collaborate with other managers, developing new services and integrate services within broader Kaleida Health.

NBT Bank

Assistant Branch Manager

Penfield, NY · On-site

$22.63 - $30.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Community Involvement NBT believes community involvement fosters our success and the success of ... and managing risk. We've weathered the market's ups and downs for over 165 years, all while ...

NBT Bank

Assistant Branch Manager

Penfield, NY · On-site

$22.63 - $30.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Community Involvement NBT believes community involvement fosters our success and the success of ... and managing risk. We've weathered the market's ups and downs for over 165 years, all while ...

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Community Involvement NBT believes community involvement fosters our success and the success of ... and managing risk. We've weathered the market's ups and downs for over 165 years, all while ...

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Community Involvement NBT believes community involvement fosters our success and the success of ... and managing risk. We've weathered the market's ups and downs for over 165 years, all while ...

DePaul

Community Living Staff 1/2

Rochester, NY

$21.25 - $21.55/hr

  • Retirement

... Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development ... success of the program. At least one-year of experience in a residential setting working with ...

DePaul

Community Living Staff 1/2

Rochester, NY · On-site

$21.25 - $21.55/hr

  • Retirement

... Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development ... success of the program. At least one-year of experience in a residential setting working with ...

DePaul

Community Living Staff 1/2

Rochester, NY · On-site

$21.25 - $21.55/hr

  • Retirement

... Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development ... success of the program. At least one-year of experience in a residential setting working with ...

DePaul

Community Living Staff 1/2

Rochester, NY · On-site

$21.25 - $21.55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development ... success of the program. At least one-year of experience in a residential setting working with ...

Morgan Properties

Assistant Service Manager

Webster, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with the Service Manager on special projects, team development, and operational needs that contribute to the overall success of the community. Compensation & Incentives * Base Pay: $25.00 ...

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Showing results 21-40

All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in Rochester, NY

Community Success Manager information

See Rochester, NY salary details

$30.6K

$58.2K

$91.3K

How much do community success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for community success manager in Rochester, NY is $58,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $66,100.00 per year, depending on experience, location, and employer.

What is a community success manager?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

How does a community success manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are the key skills and qualifications needed to thrive as a community success manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Community Success Manager jobs in Rochester, NY?

For Community Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Community Success Manager jobs in Rochester, NY look for?

The top searched job categories for Community Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Community Success Manager jobs?

Cities near Rochester, NY with the most Community Success Manager job openings:

Community Success Manager jobs near you

Chief Executive Officer (CEO)

The Community Place of Greater Rochester, Inc.

Rochester, NY • On-site

$120K - $170K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Chief Executive Officer (CEO) serves as the strategic and operational leader of Charles Settlement House (CSH) and The Community Place of Greater Rochester (CPGR), two affiliated nonprofit organizations operating under a shared services model and a joint Board of Directors, while maintaining separate legal identities.
The CEO is responsible for advancing a unified vision, ensuring mission alignment, and maximizing collective impact while maintaining compliance with each organization’s independent fiduciary, legal, and governance obligations.
This role requires a highly collaborative executive capable of navigating dual-entity leadership, optimizing shared services, and building strong relationships with volunteer Board members, staff, funders, government, and the broader community.
This is a unique opportunity to lead two mission-driven organizations with deep community roots and significant potential for greater collective impact. The CEO will play a pivotal role in shaping the future of an innovative shared services model while strengthening services for the Rochester community.
About Us
CSH and CPGR are settlement houses with roots well over 100 years in Rochester. Settlement Houses are place-based human service providers with programs that are focused on neighborhood needs and serve people of all ages.
CSH serves as the parent entity, while CPGR operates with a larger programmatic footprint, revenue base, and asset portfolio.

Essential Job Duties
Strategic Leadership amp; Vision:
  • Lead long-term planning across both organizations, including long-term and annual growth, sustainability, and program innovation.
  • Develop and execute a cohesive strategic vision that aligns the missions of CPGR and CSH while respecting their distinct identities. Identifying opportunities to deepen integration, improve efficiency, and expand community impact through shared services.

Governance amp; Board Relations:
  • Serve as the primary liaison to the Board of Directors, ensuring transparency, trust, and effective communication.
  • Support the Board in fulfilling its fiduciary responsibilities, including governance, compliance, and strategic oversight.
  • Navigate the parent–affiliate relationship, ensuring appropriate authority, accountability, and decision-making structures.
  • Serve as a member of CSH subsidiary Boards related to the Stadium Estates affordable housing project, co-developed by CSH.

Operational amp; Financial Oversight:
  • Oversee all operational functions across all entities, including programs, finance, HR, facilities, and shared administrative services.
  • Ensure financial sustainability of both organizations, including budgeting, forecasting, and resource allocation.
  • Maintain clear financial separation and compliance with each organization’s EIN and regulatory requirements.
  • Optimize shared service functions to improve efficiency while maintaining appropriate internal controls.

Fundraising amp; External Relations:
  • Lead comprehensive fundraising strategies across both organizations, including major gifts, grants, government funding, and partnerships.
  • Serve as the primary external ambassador, strengthening relationships with funders, community leaders, and stakeholders.
  • Elevate the visibility and reputation of both CSH and CPGR locally and regionally.

Program Leadership amp; Impact:
  • Ensure high-quality, mission-driven programming that meets community needs and delivers measurable outcomes.
  • Foster collaboration across programs and sites to maximize impact and reduce duplication.
  • Promote data-driven decision-making and continuous improvement.

Organizational Culture amp; Talent:
  • Build and sustain a unified, inclusive organizational culture across both entities.
  • Recruit, develop, and retain a high-performing leadership team.
  • Support staff alignment and clarity within a shared services structure.

Key Leadership Challenges:
  • Balancing dual-entity leadership with differing governance structures and organizational scale.
  • Clarifying and strengthening the parent–affiliate relationship between CSH and CPGR.
  • Aligning financial, operational, and strategic priorities across both organizations.
  • Managing complexity while maintaining transparency and trust among stakeholder.

Qualifications
Required:
  • Proven executive leadership experience, ideally as a CEO, Executive Director, or senior leader in a nonprofit or for-profit service or human services organization.
  • Bachelor’s Degree (master’s degree preferred). In lieu of a degree a minimum of 20 years of experience in progressively more responsible positions, ideally as a CEO, Executive Director, or senior leader.
  • Demonstrated success managing complex organizations, multi-entity structures, or shared services models.
  • Success managing complex organizations, multi-entity structures, or shared services models.
  • Strong financial acumen, including oversight of budgets, audits, and compliance.
  • Experience working effectively with Boards of Directors.
  • Exceptional leadership, (visionary strategy, decisiveness in ambiguity, empowering culture and emotional intelligence), communication, (strategic messaging, clarity and conciseness, two-way dialogue, authentic storytelling) and relationship-building skills (stakeholder engagement, conflict resolution and diplomacy, active networking).

Preferred:
  • Experience in community-based organizations, settlement houses, or human services.
  • Familiarity with parent–subsidiary or affiliate nonprofit structures.
  • Track record of successful fundraising and external engagement.
  • Experience leading organizational integration or transformation efforts.

Reporting amp; Structure:
  • Reports jointly to the Boards of Directors of CSH and CPGR.
  • Oversees executive leadership and shared services functions across both organizations.
  • Works closely with Board leadership to ensure alignment between governance and operations.
The agencies are equal opportunity employers and do not discriminate on the basis of any legally protected status or characteristic.
Protected veterans and individuals with disabilities are encouraged to apply.

Apply