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Community Success Manager Jobs in Rochester, NY (NOW HIRING)

Bonadio

Resource Manager, Tax

Rochester, NY · On-site

$80K - $90K/yr

Documented leadership experience with demonstrated success managing teams greater than 100 ... communities. Bonadio is committed to the principle of equal treatment and opportunity for all ...

The Bonadio Group

Resource Manager, Tax

Rochester, NY · On-site

$80K - $90K/yr

Documented leadership experience with demonstrated success managing teams greater than 100 ... communities. Bonadio is committed to the principle of equal treatment and opportunity for all ...

Bonadio

Resource Manager, Assurance

Rochester, NY

$80K - $90K/yr

Proven leadership experience with demonstrated success managing large teams. * Strong project ... communities. Bonadio is committed to the principle of equal treatment and opportunity for all ...

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All JobsCommunity Success JobsCommunity Success Manager JobsCommunity Success Manager Jobs in Rochester, NY

Community Success Manager information

See Rochester, NY salary details

$30.6K

$58.2K

$91.3K

How much do community success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for community success manager in Rochester, NY is $58,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $66,100.00 per year, depending on experience, location, and employer.

How does a Community Success Manager typically collaborate with cross-functional teams to enhance member engagement?

Community Success Managers often work closely with marketing, product, and customer support teams to develop and execute strategies that boost member engagement. They gather feedback from the community, share insights with relevant departments, and help tailor initiatives or content to better meet member needs. This collaborative approach ensures that community programs align with broader organizational goals, driving both satisfaction and retention. Regular meetings and transparent communication are key aspects of successful cross-team collaboration in this role.

What are Community Success Managers?

Community Success Managers are professionals responsible for fostering positive relationships within a company's online or offline community. They engage with members, provide support, gather feedback, and help ensure users have a satisfying experience. Their role often includes organizing events, moderating discussions, and collaborating with other teams to address community needs. Ultimately, they work to build loyalty and drive the overall growth and health of the community.

What is the difference between Community Success Manager vs Customer Success Manager?

AspectCommunity Success ManagerCustomer Success Manager
Required CredentialsTypically requires a background in community management, communications, or related fields; certifications in community engagement are a plus.Often requires a degree in business, marketing, or related fields; certifications in customer success or account management are common.
Work EnvironmentFocuses on managing online communities, social platforms, and fostering engagement.Works directly with clients to ensure product adoption and satisfaction, often in a corporate setting.
Employer & Industry UsageUsed by tech companies, SaaS providers, and organizations emphasizing community building.Common across SaaS, tech, and service industries focusing on client retention.

The Community Success Manager primarily concentrates on building and nurturing online communities and engagement, while the Customer Success Manager focuses on maintaining client relationships and ensuring product success. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Community Success Manager, and why are they important?

To thrive as a Community Success Manager, you need strong communication, conflict resolution, and community engagement skills, often supported by a degree in communications, marketing, or a related field. Familiarity with community management platforms, CRM systems, and analytics tools is typically required. Empathy, leadership, and problem-solving abilities set outstanding professionals apart in this role. These skills are essential for fostering active, positive communities that drive brand loyalty and user retention.
What are popular job titles related to Community Success Manager jobs in Rochester, NY? For Community Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Community Success Manager jobs in Rochester, NY look for? The top searched job categories for Community Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Community Success Manager jobs? Cities near Rochester, NY with the most Community Success Manager job openings:
Community Success Manager jobs near you

Part-Time Community Manager (16-20 hrs/week)

Landsman Real Estate Services Inc

Avon, NY

$18 - $22/hr

Other

Life, Retirement, PTO

Posted 20 days ago

Job description

Description

We're looking for an energetic, hardworking, customer service minded Community Manager that can lead our onsite team to success.


This part-time position oversees all site operations, so candidates must have proven experience in property management, preferably in affordable housing. Experience with employee leadership is a must as our Community Managers are also responsible for supervising a small team of individuals.


Here is a summary of the benefits we offer:

Life Insurance

Long-Term Disability

401k Retirement Plan with Company Match

Paid Time Off

Paid Holidays Annually


Landsman is proud of the fine reputation we have earned as a high-quality professional real estate management organization and would like you to join our team.


Contact us now to learn more about this great opportunity!


Landsman Development Corp. (LDC) was established in 1971 by its founder and initial shareholder, Elliott Landsman. Since its inception, the company has developed and invested in a wide variety of projects including industrial, commercial, office, retail, and multi-family residential, both subsidized and conventional. Most of the properties developed are owned by partnerships in which LDC has retained an interest as managing general partner or managing member.


Mayzon Management Corporation was incorporated in 1972 to manage real estate developed by its parent company, Landsman Development Corp. The company name has evolved over the years, and the name has been changed to Landsman Real Estate Services, Inc. Landsman has grown to manage more than 2,400 rental units and over three million square feet of industrial, commercial and office space and has also become the property management company of choice for several third-party owners.

Requirements

Minimum Educational Requirements:

High School Diploma or equivalent.


Minimum Experiential Requirements:

  • Minimum of five years experience in property/maintenance management or related field.
  • Accredited Resident Manager (ARM) or Certified Manager of Housing (CMH).
  • NYS Notary License must be obtained within six months of hire.
  • Knowledge of Tenant rental Certification System (TRACS).

Special Skills/ Work Conditions Required:

  • Must have excellent interpersonal, organizational, customer service, time management, and verbal and written communication skills.
  • Must be proficient in Microsoft Office and be able to navigate the Internet.
  • Must possess knowledge of Boston Post or similar management software.
  • Must be able to manage a variable schedule and remain available for property emergencies.
  • Minor travel may be required for company meetings/training, to pick up supplies, make bank transactions, etc.
  • Required use of a cell phone.
  • Must be able to walk, lift and move light loads (20lb. max.), bend, stoop and climb stairs on a regular basis.

Apply