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Communications Operator Jobs (NOW HIRING)

Spur CDJR LLC

Communications Operator

Gatesville, TX · On-site

Communications OperatorLocation: Gatesville, 76528Skills Required: * Answer calls * Provide information * Professional * Attention to detail * Time management abilities * Problem solving * Speaks ...

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Communications Operator information

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$44

How much do communications operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What is a communications operator?

A communications operator, also known as an emergency operator, is responsible for answering phone calls from the public about potential emergencies and directing emergency services to the caller’s location as necessary. Your job duties include gathering information from callers, dispatching the appropriate police, fire or ambulance personnel, and coordinating across various emergency personnel. A career as a communications operator does not require you have extensive qualifications or education; typically a high school diploma or GED certificate will suffice. To excel in this position, you need strong communication skills and the ability to remain calm in stressful situations.

What are the key skills and qualifications needed to thrive as a communications operator, and why are they important?

To thrive as a Communications Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with radio dispatch systems, computer-aided dispatch (CAD) software, and emergency communication protocols is important. Calmness under pressure, multitasking, and effective decision-making are essential soft skills for excelling in this role. These abilities are crucial for ensuring accurate information relay, rapid response times, and public safety in critical situations.

What are some common challenges communications operators face during high-pressure situations, and how can they effectively manage them?

Communications Operators often encounter high-pressure scenarios, such as handling multiple emergency calls or coordinating responses with first responders. Staying calm and organized is essential; using established protocols and checklists can help ensure nothing is overlooked. Effective multitasking and clear communication with team members are crucial for accurate information relay. Regular training and debriefings also support operators in managing stress and improving performance during critical incidents.

What is the difference between Communications Operator vs Radio Dispatcher?

AspectCommunications OperatorRadio Dispatcher
CredentialsHigh school diploma or equivalent; some roles may require certifications in radio operationHigh school diploma; certifications in radio communication often preferred
Work EnvironmentControl rooms, call centers, or communication hubsField sites, transportation hubs, emergency services
Industry UsageTelecommunications, transportation, emergency servicesPublic safety, transportation, logistics

Communications Operators and Radio Dispatchers both handle communication tasks, but Communications Operators typically work in centralized control rooms managing various communication systems, while Radio Dispatchers are more involved in field-based radio communication, often in emergency or transportation settings. Both roles require strong communication skills and certifications in radio operation, but their work environments and specific duties differ.

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Communications Operator jobs near you
Infographic showing various Communications Operator job openings in the United States as of August 2026, with employment types broken down into 37% Full Time, 61% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Communications Operator

Kansas City, MO • On-site

North Kansas City Hospital
Health Care and Social Assistance • 5 - 10K employees
Learn more about North Kansas City Hospitalexternal

Full-time

Posted 22 days ago

North Kansas City Hospital rating

7.0

Company rating: 7.0 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

506th of 1,066 rated hospitals

Job description

GREAT Happens Here! Come work for North Kansas City Hospital, where you can be a part of something GREAT!
Responsibilities
  • Under the direction of the Communications Department Supervisor, demonstrates operational effectiveness regarding daily processes required to support the Communications office, Mailroom, and overall hospital functions.
  • Complete and accurate handling of all emergency situations, through monitoring hospital alarms.
  • Answering the switchboard and paging for overhead announcements.
  • Awareness and implementation of policy and procedure of all hospital emergency codes.

Experience:
  • Experience with high volume attendant console systems-Preferred
  • Experience with high speed mail equipment- Preferred

Special Skills
  • Ability to respond quickly to urgent needs while monitoring multiple programs.
  • Effective written, verbal communication, and interpersonal skills.
  • Analytical and problem-solving skills.
  • Available to work within 24/7 hospital setting.

Other: May be cross-trained to work both mailroom(which requires extensive walking and excellent memorization skills) and Communications responsibilities (which requires the ability to sit for extended periods of time responding quickly to urgent needs while monitoring multiple programs).
EDUCATION: High School or Equivalent- Preferred

What North Kansas City Hospital employees say

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About North Kansas City Hospital

Sourced by ZipRecruiter

For more than 60 years, North Kansas City Hospital has been the Northland's preferred healthcare provider. Our mission is to provide hope and healing to every life we touch. NKCH is an acute care facility with 451 licensed beds and 550 physicians representing 49 medical specialties. From our award-winning cardiovascular and orthopedic programs to our cancer, emergency, neurosciences, spine, women’s and other services, we provide a lifetime of care. Our oncology partnership with The University of Kansas Cancer Center provides patients with access to clinical trials and state-of-the-art radiation therapy.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

North Kansas City, MO, US

Year founded

1958

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