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Commercial Account Manager Jobs in Rochester, NY

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Commercial Account Manager information

See Rochester, NY salary details

$35.5K

$66.9K

$103.2K

How much do commercial account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for commercial account manager in Rochester, NY is $66,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $79,500.00 per year, depending on experience, location, and employer.

What type of commercial account manager makes the most money?

Senior commercial account managers with extensive experience, specialized industry knowledge, and strong negotiation skills tend to earn the highest salaries. Those working in high-value sectors like finance, technology, or large corporate accounts typically have higher compensation, often supplemented by performance-based bonuses and commissions.

What is the difference between Commercial Account Manager vs Business Development Manager?

AspectCommercial Account ManagerBusiness Development Manager
Primary FocusManaging existing client accounts and ensuring customer retentionIdentifying new business opportunities and acquiring new clients
Work EnvironmentCustomer service, account management, client relationship rolesSales, marketing, strategic planning roles
Required CredentialsSales experience, industry-specific certifications often preferredSales or marketing background, relevant certifications

The Commercial Account Manager primarily focuses on maintaining and growing relationships with existing clients, ensuring satisfaction and retention. In contrast, the Business Development Manager concentrates on expanding the company's client base by seeking new opportunities. Both roles require strong sales skills and industry knowledge but differ in their core objectives and daily activities.

What is the role of a commercial account manager?

A commercial account manager is responsible for maintaining and growing relationships with business clients, understanding their needs, and providing tailored solutions to meet their goals. They often handle contract negotiations, coordinate with sales and support teams, and use CRM tools to track account activity. Strong communication, negotiation skills, and industry knowledge are essential for success in this role.

What skills and qualifications are needed to be a commercial account manager?

To thrive as a Commercial Account Manager, you need strong sales acumen, negotiation skills, and a background in business or finance, often supported by a relevant degree or industry certifications. Familiarity with customer relationship management (CRM) software, sales analytics tools, and industry-specific platforms is typically required. Excellent communication, relationship-building, and problem-solving abilities help you stand out in managing diverse client portfolios. These skills are crucial for effectively growing accounts, retaining clients, and driving revenue in a competitive commercial environment.

What does a commercial account manager do?

A Commercial Account Manager is responsible for managing relationships with business clients, ensuring their needs are met while maximizing sales and profitability for the company. They act as the main point of contact for commercial clients, handling inquiries, resolving issues, and negotiating contracts. Their duties often include identifying new business opportunities, developing tailored solutions, and collaborating with internal teams to deliver services. Effective communication and strong customer service skills are essential for success in this role. Additionally, they may oversee account renewals and work to retain existing clients.

How does a commercial account manager collaborate with other departments to meet client needs?

Commercial Account Managers often work closely with teams such as underwriting, claims, risk management, and customer service to ensure clients receive comprehensive solutions. They act as a liaison, communicating client requirements and feedback across departments to coordinate tailored services and resolve any issues promptly. Effective collaboration is crucial for maintaining strong client relationships and ensuring smooth policy renewals or modifications.
What are popular job titles related to Commercial Account Manager jobs in Rochester, NY? For Commercial Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Commercial Account Manager jobs in Rochester, NY look for? The top searched job categories for Commercial Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Commercial Account Manager jobs? Cities near Rochester, NY with the most Commercial Account Manager job openings:
Commercial Account Manager jobs near you
Infographic showing various Commercial Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, 6% Hybrid, and 13% Remote job distribution, with an average salary of $66,864 per year, or $32.1 per hour.

Senior Account Manager - Commercial Lines

Insurance Office of America

Rochester, NY • On-site

$80K - $100K/yr

Full-time

Medical, Retirement

Re-posted 28 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Job Description:

Title:Senior Account Manager - Commercial Lines
Fully Remote:Eastern or Central Time Zones| Location:Longwood, FL
Book Focus:Contractors, Construction, Hospitality, Real Estate, General

Requirement: active property & casualty license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations


About the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.


Key Responsibilities:

  • Technical Competence:Maintain a high degree of technical competence and industry expertise.

  • Team Leadership:Direct daily activities and workflow of the account management team.

  • Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management:Manage policy expirations and renewals.

  • Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Communication:Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

  • Service Excellence:Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seekand adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • 5+ years of account management experience,or7+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communication,multitasking, and organizational skills

  • Proficiencyin MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $80,000.00 - $100,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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