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Collision Service Advisor Jobs (NOW HIRING)

Kenwood Autobody

Collision Service Advisor

Frederick, MD · On-site

$70K - $130K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and ...

Kenwood Autobody

Collision Service Advisor

Frederick, MD · On-site

$70K - $130K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and ...

Better Collision Centers Inc

Service Advisor

Beaufort, SC · On-site

$75K - $90K/yr

Beaufort is where Better Collision Centers began, and we're still growing. We're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a role for an ...

Better Collision

Service Advisor

Bluffton, SC · On-site

$60K - $75K/yr

Better Collision Centers has been serving Bluffton for two years, and we're looking for a Service Advisor who knows that this job is about people, not just paperwork. We need someone who earns trust ...

Better Collision

Service Advisor

Myrtle Beach, SC · On-site

Better Collision Centers is expanding to the Grand Strand - and we're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a ground-floor opportunity to ...

Classic Collision

Service Advisor

Goleta, CA · On-site

$25 - $30/hr

Service Advisor/Collision Estimator $25 - $30 Per Hour Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and ...

Classic Collision

Service Advisor

Houston, TX · On-site

Service Advisor / Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a ...

Classic Collision

Service Advisor

Eugene, OR · On-site

Collision Estimator/Service Advisor Earning Potential $50k-$100K - Depending on Exp. Weekly Commissions Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer ...

Better Collision Centers Inc

Service Advisor

Bluffton, SC · On-site

$60K - $75K/yr

Better Collision Centers has been serving Bluffton for two years, and we're looking for a Service Advisor who knows that this job is about people, not just paperwork. We need someone who earns trust ...

Helotes Collision

Senior Service Advisor

Chandler, AZ · On-site

$135K - $136K/yr

Job Type Full-time Description As part of the Open Road Collision group DBA Allard Collision, we ... The Senior Service Advisor plays an important role in ensuring accurate repair planning, strong ...

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Collision Service Advisor information

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$12

$25

$45

How much do collision service advisor jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for collision service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are Collision Service Advisors?

Collision Service Advisors are professionals who act as the primary point of contact between customers and auto body repair shops after a vehicle accident. They assess vehicle damage, provide repair estimates, explain the repair process to customers, and coordinate between customers, technicians, and insurance companies. Their role ensures that repairs are completed efficiently and that customers are kept informed throughout the repair process. Collision Service Advisors also handle paperwork, scheduling, and customer service to create a smooth experience for clients.

Can you make a lot of money as a service advisor?

Collision Service Advisors can earn a significant income through a combination of base salary and commissions based on repair orders and sales. Successful advisors with strong customer service skills and industry knowledge often have higher earning potential, especially in busy shops or dealerships. Compensation varies by location, experience, and performance, but top earners can make a competitive income in the automotive repair industry.

How to become a vehicle service advisor?

To become a vehicle service advisor, candidates typically need a high school diploma or equivalent and strong communication skills. Experience in automotive repair or customer service is beneficial, and some employers may require or prefer certification such as the Automotive Service Advisor Certification. On-the-job training is common, and familiarity with repair procedures and dealership management systems can improve job prospects.

What are the key skills and qualifications needed to thrive as a Collision Service Advisor, and why are they important?

To thrive as a Collision Service Advisor, you need knowledge of automotive repair processes, estimating practices, and customer service, often supported by experience in the automotive industry or related training. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex and understanding of insurance claim systems are typically required. Strong communication, organization, and problem-solving skills help you build trust with customers and coordinate repairs efficiently. These abilities are essential for ensuring customer satisfaction, accurate repair estimates, and smooth workflow in collision repair facilities.

What are some common challenges Collision Service Advisors face when managing multiple repair orders simultaneously?

Collision Service Advisors often juggle several repair orders at once, which can be challenging due to the need to coordinate between technicians, insurance adjusters, and customers. Maintaining clear communication and accurate documentation for each case is crucial to prevent delays and misunderstandings. Staying organized and using collision management software can help streamline workflow, but adapting to fast-changing priorities and handling occasional difficult conversations with customers are important parts of the role.

What job makes $10,000 a month without a degree?

A Collision Service Advisor can potentially earn $10,000 a month through commissions and bonuses, especially in high-volume or luxury repair shops. Success in this role depends on strong customer service skills, industry experience, and building a solid client base, often without requiring a college degree.

What is the highest paying job at a car dealership?

At a car dealership, the highest paying jobs are typically general managers or dealership owners, but among staff roles, service managers and fixed operations directors often earn the highest salaries. Collision Service Advisors usually earn competitive commissions and bonuses, but their pay is generally lower than senior management positions. Advanced certifications and experience can lead to higher earnings in these roles.
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Collision Service Advisor jobs near you

Collision Service Advisor

Kenwood Autobody

Frederick, MD • On-site

$70K - $130K/yr

Full-time

Posted 10 days ago

Be an early applicant

Job description

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction.

ESSENTIAL DUTIES

  • Greet customers promptly in a friendly, professional manner and collect necessary vehicle and customer information.
  • Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders.
  • Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins.
  • Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions.
  • Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met.
  • Provide updates on repair status and handle customer questions or complaints with professionalism and urgency.
  • Review completed repair orders for accuracy, and ensure all work is properly documented and authorized.
  • Support quality control processes by verifying repairs meet company and industry standards before delivery.
  • Assist with scheduling estimate/repair appointments and managing telephone inquiries.
  • Ensure vehicles are parked, secured, and keys properly stored throughout the repair process.
  • Maintain a clean, organized work area and present a professional appearance at all times.
  • Perform additional duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Associate degree or vocational training in automotive repair or related field preferred; OR
  • 3+ years of experience in auto body estimating, collision repair, or a related automotive service role.
  • Knowledge of and experience with insurance procedures, requirements and Direct Repair Programs (DRP) required.
  • Proficiency with computers, as well as estimating software (CCC ONE) required.
  • 1+ year of experience with writing Tesla repair estimates is required.
  • Combination of education, training, and relevant experience will be considered.

Language Skills

  • Ability to read, analyze, and interpret safety guidelines, repair instructions, and technical documentation.
  • Strong written communication skills for preparing professional correspondence.
  • Effective verbal communication and presentation skills for engaging with employees, leadership, insurance companies and customers.
  • Ability to communicate effectively in Spanish is a plus.

Certificates, Licenses, Registrations

  • I-CAR and/or Automotive Service Excellence (ASE) Certification preferred but not required.
  • Valid driver’s license and clean driving record required.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to do consistent physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and the ability to lift over 50 lbs.
  • Work involves exposure to typical shop environments including noise, dust, and vehicle fumes.
  • Must be able to safely move between office and shop areas as needed.

WORK ENVIRONMENT

This role operates in a fast-paced, team-oriented collision center that emphasizes quality, safety, and customer satisfaction. The office and shop environment are dynamic and collaborative, encouraging innovation, accountability, and continuous improvement. Team members work within a professional atmosphere where high standards of workmanship are both expected and supported, and they benefit from a positive culture built on open communication, mutual respect, and shared success.