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Collision Service Advisor Jobs (NOW HIRING)

Kenwood Autobody

Collision Service Advisor

Frederick, MD · On-site

$70K - $130K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and ...

Kenwood Autobody

Collision Service Advisor

Frederick, MD · On-site

$70K - $130K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and ...

Better Collision

Service Advisor

Beaufort, SC · On-site

Beaufort is where Better Collision Centers began, and we're still growing. We're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a role for an ...

Classic Collision

Service Advisor

Lufkin, TX · On-site

Service Advisor / Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a ...

Better Collision

Service Advisor

Bluffton, SC · On-site

$60K - $75K/yr

Better Collision Centers has been serving Bluffton for two years, and we're looking for a Service Advisor who knows that this job is about people, not just paperwork. We need someone who earns trust ...

Classic Collision

Service Advisor

Schertz, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

Classic Collision

Service Advisor

Kent, WA · On-site

Service Advisor - Collision Estimator Earning Potential $80 - $90K Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with ...

Classic Collision

Service Advisor

Houston, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

Classic Collision

Service Advisor

Beaverton, OR · On-site

Service Advisor / Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a ...

Classic Collision

Service Advisor

Austin, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

New

Classic Collision

Service Advisor

Eugene, OR · On-site

Collision Estimator/Service Advisor Earning Potential $50k-$100K - Depending on Exp. Weekly Commissions Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer ...

Classic Collision

Service Advisor

Humble, TX · On-site

Service Advisor Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly ...

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Collision Service Advisor information

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$12

$25

$45

How much do collision service advisor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for collision service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are Collision Service Advisors?

Collision Service Advisors are professionals who act as the primary point of contact between customers and auto body repair shops after a vehicle accident. They assess vehicle damage, provide repair estimates, explain the repair process to customers, and coordinate between customers, technicians, and insurance companies. Their role ensures that repairs are completed efficiently and that customers are kept informed throughout the repair process. Collision Service Advisors also handle paperwork, scheduling, and customer service to create a smooth experience for clients.

Why are service advisors paid so much?

Collision Service Advisors are paid well because they handle complex customer interactions, coordinate repairs, and often have sales targets that contribute to shop revenue. Their role requires strong communication skills, product knowledge, and the ability to manage multiple tasks efficiently, which are highly valued in the automotive repair industry.

Is being a service advisor a good career?

A collision service advisor is a customer service professional who communicates repair estimates and progress to clients in auto repair shops. The role offers opportunities for advancement, requires good communication skills, and often involves working with automotive systems and repair processes. It can be a stable career with potential for growth in the automotive industry.

What are the key skills and qualifications needed to thrive as a Collision Service Advisor, and why are they important?

To thrive as a Collision Service Advisor, you need knowledge of automotive repair processes, estimating practices, and customer service, often supported by experience in the automotive industry or related training. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex and understanding of insurance claim systems are typically required. Strong communication, organization, and problem-solving skills help you build trust with customers and coordinate repairs efficiently. These abilities are essential for ensuring customer satisfaction, accurate repair estimates, and smooth workflow in collision repair facilities.

What jobs in the US pay $300,000 a year?

A Collision Service Advisor typically does not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or technology roles. High-paying jobs often require advanced skills, certifications, or leadership positions, and salaries vary based on experience and location.

What are some common challenges Collision Service Advisors face when managing multiple repair orders simultaneously?

Collision Service Advisors often juggle several repair orders at once, which can be challenging due to the need to coordinate between technicians, insurance adjusters, and customers. Maintaining clear communication and accurate documentation for each case is crucial to prevent delays and misunderstandings. Staying organized and using collision management software can help streamline workflow, but adapting to fast-changing priorities and handling occasional difficult conversations with customers are important parts of the role.

What is the highest paying job in auto body?

In auto body repair, the highest paying roles are often specialized positions such as collision shop managers, estimators, or technicians with advanced certifications and extensive experience. These roles typically require strong technical skills, knowledge of repair estimating software, and leadership abilities, and they can earn significantly higher salaries than entry-level technicians.
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Collision Service Advisor jobs near you

Collision Service Advisor

Kenwood Autobody

Frederick, MD • On-site

$70K - $130K/yr

Full-time

Re-posted 2 days ago

Job description

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction.

ESSENTIAL DUTIES

  • Greet customers promptly in a friendly, professional manner and collect necessary vehicle and customer information.
  • Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders.
  • Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins.
  • Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions.
  • Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met.
  • Provide updates on repair status and handle customer questions or complaints with professionalism and urgency.
  • Review completed repair orders for accuracy, and ensure all work is properly documented and authorized.
  • Support quality control processes by verifying repairs meet company and industry standards before delivery.
  • Assist with scheduling estimate/repair appointments and managing telephone inquiries.
  • Ensure vehicles are parked, secured, and keys properly stored throughout the repair process.
  • Maintain a clean, organized work area and present a professional appearance at all times.
  • Perform additional duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Associate degree or vocational training in automotive repair or related field preferred; OR
  • 3+ years of experience in auto body estimating, collision repair, or a related automotive service role.
  • Knowledge of and experience with insurance procedures, requirements and Direct Repair Programs (DRP) required.
  • Proficiency with computers, as well as estimating software (CCC ONE) required.
  • 1+ year of experience with writing Tesla repair estimates is required.
  • Combination of education, training, and relevant experience will be considered.

Language Skills

  • Ability to read, analyze, and interpret safety guidelines, repair instructions, and technical documentation.
  • Strong written communication skills for preparing professional correspondence.
  • Effective verbal communication and presentation skills for engaging with employees, leadership, insurance companies and customers.
  • Ability to communicate effectively in Spanish is a plus.

Certificates, Licenses, Registrations

  • I-CAR and/or Automotive Service Excellence (ASE) Certification preferred but not required.
  • Valid driver’s license and clean driving record required.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to do consistent physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and the ability to lift over 50 lbs.
  • Work involves exposure to typical shop environments including noise, dust, and vehicle fumes.
  • Must be able to safely move between office and shop areas as needed.

WORK ENVIRONMENT

This role operates in a fast-paced, team-oriented collision center that emphasizes quality, safety, and customer satisfaction. The office and shop environment are dynamic and collaborative, encouraging innovation, accountability, and continuous improvement. Team members work within a professional atmosphere where high standards of workmanship are both expected and supported, and they benefit from a positive culture built on open communication, mutual respect, and shared success.