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Collision Service Advisor Jobs in Texas (NOW HIRING)

Classic Collision

Service Advisor

Midland, TX · On-site

Service Advisor/Collision Estimator Classic Collision is now hiring a Collision Estimator. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service ...

Classic Collision

Service Advisor

Midland, TX · On-site

Service Advisor/Collision Estimator Classic Collision is now hiring a Collision Estimator. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service ...

Classic Collision

Service Advisor

Houston, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

Classic Collision

Service Advisor

Lufkin, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

Classic Collision

Service Advisor

Austin, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

Classic Collision

Senior Service Advisor

Humble, TX · On-site

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part ...

Classic Collision

Senior Service Advisor

Houston, TX · On-site

Service Advisor/ Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a ...

Classic Collision

Senior Service Advisor

Beaumont, TX · On-site

Service Advisor Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly ...

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Collision Service Advisor information

What is a collision service advisor?

Collision Service Advisors are professionals who act as the primary point of contact between customers and auto body repair shops after a vehicle accident. They assess vehicle damage, provide repair estimates, explain the repair process to customers, and coordinate between customers, technicians, and insurance companies. Their role ensures that repairs are completed efficiently and that customers are kept informed throughout the repair process. Collision Service Advisors also handle paperwork, scheduling, and customer service to create a smooth experience for clients.

What are the key skills and qualifications needed to thrive as a collision service advisor?

To thrive as a Collision Service Advisor, you need knowledge of automotive repair processes, estimating practices, and customer service, often supported by experience in the automotive industry or related training. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex and understanding of insurance claim systems are typically required. Strong communication, organization, and problem-solving skills help you build trust with customers and coordinate repairs efficiently. These abilities are essential for ensuring customer satisfaction, accurate repair estimates, and smooth workflow in collision repair facilities.

What are some common challenges collision service advisors face when managing multiple repair orders simultaneously?

Collision Service Advisors often juggle several repair orders at once, which can be challenging due to the need to coordinate between technicians, insurance adjusters, and customers. Maintaining clear communication and accurate documentation for each case is crucial to prevent delays and misunderstandings. Staying organized and using collision management software can help streamline workflow, but adapting to fast-changing priorities and handling occasional difficult conversations with customers are important parts of the role.

Is a collision service advisor a good career?

A collision service advisor is a customer service professional who assists clients with vehicle repairs and insurance claims in auto body shops. The role typically requires good communication skills, knowledge of repair processes, and familiarity with estimating tools. It can offer steady employment and opportunities for advancement in the automotive repair industry.

What are popular job titles related to Collision Service Advisor jobs in Texas?

For Collision Service Advisor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Collision Service Advisor jobs in Texas look for?

The top searched job categories for Collision Service Advisor jobs in Texas are:

Collision Service Advisor jobs near you
Infographic showing various Collision Service Advisor job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution.

Service Advisor

Classic Collision

Midland, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Classic Collision rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

193rd of 371 rated vehicle maintenance

Job description

Service Advisor/Collision Estimator
Classic Collision is now hiring a Collision Estimator.
Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities. The salary range for this position is commission based and dependent on expected sales volume.
Please come and join our team!
Why Choose Classic Collision?
  • Paid Weekly
  • Continuous Training
  • Supportive Team Culture
  • Company match 401K
  • Medical/Dental/Vision
  • Paid Time Off - 6 Paid Holidays
  • Rewarding Work

Responsibilities
  • Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
  • Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
  • Partners with the insurance companies to manage customers claim to insure the best customer experience.
  • Maintains communication with customers providing updates on repair process.
  • Coordinates with technicians to confirm all aspects of the damages are identified.
  • Maintains customer satisfaction scores according to company standards.
  • Perform quality inspection prior to vehicle delivery to the customer.
  • Perform other related duties as assigned.

Qualifications
  • Must be at least 18 years of age.
  • Valid Driver's License Required
  • Ability to provide clear, concise information in writing, via phone and in-person.
  • Prior collision estimating experience preferred.
  • Familiar with estimating systems CCC1 preferred.
  • I-CAR / ASE certification preferred.
  • Strong organizational skills
  • Successful completion of background check required.

Behaviors/Competencies
Integrity -Respect, and accountability at every level and in every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention.
Innovation -Develops and displays innovative approaches and ideas to our business.
Teamwork -Contributes to building a positive team spirit. Supports everyone's efforts to succeed.
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Classic Collision is an Equal Opportunity Employer
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com or 450-500-6808. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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