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Collections Jobs in Decatur, IL (NOW HIRING)

Primient

Accounts Receivable Specialist

Decatur, IL · On-site

$41K - $51K/yr

Strong written and verbal English communication skills * 2+ years of experience in collections, accounts receivable, or accounting support * Experience handling customer disputes and overdue accounts

Agri-Fab, Inc.

Accounts Receivable Specialist

Sullivan, IL · On-site

$19 - $25.25/hr

Assists with collections. * Debits, credits, and totals accounts on computer spreadsheets and databases. * Prepares customer correspondence. * Documents communications, actions taken, and account ...

East Lake Management

Property Manager

Decatur, IL · On-site

$50K - $60K/yr

Conference with Oversight Manager and/or Site Director on all tenant concerns and/or complaints relating to tenant charges and collections. * In a professional manner, enforce the Rules and ...

Agri-Fab, Inc.

Accounts Receivable Specialist

Sullivan, IL · On-site

$18.75 - $22.50/hr

Assists with collections. * Debits, credits, and totals accounts on computer spreadsheets and databases. * Prepares customer correspondence. * Documents communications, actions taken, and account ...

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Collections information

See Decatur, IL salary details

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How much do collections jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collections in Decatur, IL is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Decatur, IL?

The most popular types of Collections jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Collections jobs?

Cities near Decatur, IL with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,306 per year, or $20.8 per hour.

Customer Service Loan Specialist - 148

Decatur, IL • On-site

Sun Loan
Finance and Insurance • 501 - 1,000 employees
Learn more about Sun Loanexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Hiring Immediately!


For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

As a Loan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

  • Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
  • Properly closes loans by ensuring all loan requirements are explained.
  • Execute collection calls on overdue accounts.
  • Uses company provided location services to locate past due customers.
  • Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
  • Ensures continual account growth by selling loans to former and prospective customers.
  • Sells ancillary products including taxes, referrals and car club (where applicable).
  • Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
  • Prepares copies of financial and legal documents as requested.
  • Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
  • Enters payments into loan management software.
  • Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

  • 1 year Customer Service experience in any field
  • 6 months Collections experience, a plus
  • High School/GED preferred
  • Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
  • Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
  • Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
  • Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Must have availability to work:

  • Monday - Thursday 8:30 am - 5:30 pm.
  • Fridays 8:30 am - 6:00 pm.
  • Saturdays 8:30 am -12:30 pm (rotational basis related to office needs).
  • Some overtime may be required.
  • No Sundays!

Benefits - Why Sun Loan Is Your Ideal Workplace

  • Low-deductible, affordable medical plans, including medical, dental, and vision
  • Telehealth access
  • On-demand pay
  • Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
  • 401(k) with company match
  • Paid Time Off, including holidays, vacation, and sick time
  • Bonus opportunities
  • Career development and advancement paths
  • Formal and comprehensive training program

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.
This means:

  • Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
  • No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Apply