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Collections Jobs in Decatur, IL (NOW HIRING)

Labcorp

Phlebotomist

Decatur, IL · On-site

$16.50 - $20.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Labcorp

Phlebotomist

Decatur, IL · On-site

$16.50 - $20.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Labcorp

Phlebotomist

Decatur, IL · On-site

$16.50 - $20.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Labcorp

Phlebotomist

Decatur, IL · On-site

$16.50 - $20.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Labcorp

Phlebotomist

Decatur, IL · On-site

$16.50 - $20.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Labcorp

Phlebotomist

Decatur, IL · On-site

$16.50 - $20.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Rent-A-Center

Store Manager In Training

Decatur, IL · On-site

$19.13 - $22.50/hr

... for collections * Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect ...

bru

Customer Service Loan Specialist - 148

Decatur, IL · On-site

Requirements: * 1 year Customer Service experience in any field * 6 months Collections experience, a plus * High School/GED preferred * Demonstrates a positive attitude, strong work ethic, and a ...

Rent-A-Center

Store Manager In Training

Decatur, IL · On-site

$19.13 - $22.50/hr

... for collections * Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect ...

Rent-A-Center

Store Manager

Decatur, IL · On-site

$54K - $67K/yr

... for collections * Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect ...

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Collections information

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How much do collections jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collections in Decatur, IL is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Decatur, IL?

The most popular types of Collections jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Collections jobs?

Cities near Decatur, IL with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,306 per year, or $20.8 per hour.

Patient Access Specialist - Decatur Full Time

Decatur, IL • On-site

Ensemble Health Partners, Inc.
Health Care and Social Assistance • 5 - 10K employees
Learn more about Ensemble Health Partners, Inc.external

$17 - $18.15/hr

Full-time

Medical, Retirement

Re-posted 13 days ago

Key responsibilities

  • Perform admitting duties for all patients admitted for services at the hospital, including assigning MRNs and completing medical necessity and compliance checks.

  • Collect insurance information, process physician orders, and provide patient instructions while ensuring regulatory compliance and excellent customer service.

  • Pre-register patient accounts, verify insurance eligibility, explain consent and patient education forms, and support point of service collections.

Ensemble Health Partners rating

6.6

Company rating: 6.6 out of 10

Based on 246 frontline employees who took The Breakroom Quiz

141st of 154 rated financial services

Job description

Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $17.00 - $18.15/hr based on experience

***This position is an onsite role and candidates must be able to work on-site at HSHS- St. Mary's Hospital in Decatur, IL****
Available Shift:
  • Full Time Mon-Fri 8am-4:30pm

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:
  • The Patient Access Representative is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
  • Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned.
  • Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
  • Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
  • Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.
  • Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
  • Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
  • Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Experience:
  • 1+ years of customer service experience
  • Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Required Education:
  • High School Diploma/GED Required

Certification:
  • CRCR Required within 6 months of hire (Company Paid)

Join an award-winning company
Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
  • Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
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