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Collections Recovery Specialist Jobs (NOW HIRING)

Citizens

Collection Recovery Specialist

Johnston, RI · Hybrid

$22/hr

Our Collections and Recovery Specialist role may be the right career choice for you. At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged ...

Citizens

Collection Recovery Specialist

Johnston, RI · Hybrid

$22/hr

Our Collections and Recovery Specialist role may be the right career choice for you. At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged ...

Citizens

Collection Recovery Specialist

Johnston, RI · Hybrid

$22/hr

Our Collections and Recovery Specialist role may be the right career choice for you. At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged ...

Whizz

Asset Recovery Specialist

Chicago, IL · On-site

$20 - $22/hr

We are currently looking for a Asset Recovery Specialist. Responsibilities * Conduct round trips to ... Confidently communicate with debtors regarding outstanding balances and e-bike collections.

Whizz

Asset Recovery Specialist

Philadelphia, PA · On-site

$20 - $22/hr

We are currently looking for a Asset Recovery Specialist. Responsibilities * Conduct round trips to ... Confidently communicate with debtors regarding outstanding balances and e-bike collections.

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Collections Recovery Specialist information

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How much do collections recovery specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for collections recovery specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a collections recovery specialist?

A Collections Recovery Specialist is a professional responsible for recovering outstanding debts from individuals or businesses. They contact customers with overdue accounts, negotiate payment plans, and help resolve collection issues in a way that benefits both the creditor and debtor. Their role often requires strong communication, negotiation, and customer service skills, as well as knowledge of debt collection laws and regulations. Collections Recovery Specialists may work for banks, collection agencies, or other organizations that manage receivables.

What are the key skills and qualifications needed to thrive as a collections recovery specialist?

To thrive as a Collections Recovery Specialist, you need strong analytical abilities, negotiation skills, and a basic understanding of finance or accounting, often supported by a high school diploma or relevant experience. Familiarity with collections management software, CRM systems, and compliance standards such as FDCPA is typically required. Exceptional communication, problem-solving, and resilience are standout soft skills in this position. These skills and qualities are important because they enable effective debt recovery while maintaining positive client relationships and adhering to legal regulations.

How does a collections recovery specialist typically collaborate with other departments to resolve delinquent accounts?

Collections Recovery Specialists frequently work closely with customer service, accounting, and legal teams to resolve delinquent accounts efficiently. They may coordinate with customer service representatives to gather background information, work with accounting to reconcile payments, and consult legal teams if escalation is required. This collaborative approach ensures that all relevant information is considered and the recovery process adheres to company policies and regulations. Effective communication and teamwork are crucial for successfully managing complex cases and achieving recovery targets.

What is the difference between Collections Recovery Specialist vs Collections Analyst?

AspectCollections Recovery SpecialistCollections Analyst
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentOffice setting, often in financial or banking institutionsOffice environment, typically in finance or credit departments
Employer & IndustryFinancial institutions, banks, credit companiesFinancial services, credit management firms
Primary FocusRecovering overdue debts and managing collections processesAnalyzing credit data, assessing risk, and supporting collections strategies

While both roles operate within the debt recovery and credit management industry, Collections Recovery Specialists focus on actively recovering overdue payments, whereas Collections Analysts analyze credit data to inform collection strategies. Understanding these differences helps job seekers identify the right role for their skills and career goals.

More about Collections Recovery Specialist jobs

What job categories do people searching Collections Recovery Specialist jobs look for?

The top searched job categories for Collections Recovery Specialist jobs are:

Collections Recovery Specialist jobs near you
Infographic showing various Collections Recovery Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collection Recovery Specialist

Citizens

Johnston, RI • Hybrid

$22/hr

Full-time

Re-posted 3 days ago

Job description

Description

Starting Salary: $22.00/hour

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.

At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn.

Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact. 

Qualified candidates must complete a video interview after applying as the next step, to be completed within 7 days of receiving the link.

Position Overview

We are seeking a highly motivated and detail-oriented professional to join our team in a critical collections role. This position is responsible for collecting payments from individuals and businesses with outstanding debt.  The role directly supports loss mitigation efforts and contributes to the financial health of the organization.

Key Responsibilities

  • Manage inbound and outbound calls to review and resolve delinquent accounts.
  • Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments.
  • Assess customer financials to determine the most appropriate resolution based on their capabilities.
  • Maintain accurate daily tracking of offset debits and work package maintenance.
  • Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Required Skills & Experience

  • Strong phone communication, active listening, and negotiation skills.
  • Demonstrated ability to thrive in a team-oriented environment.
  • Excellent organizational skills and ability to perform in a fast-paced, high-volume setting.

Preferred Qualifications

  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager.

Work Schedule

  • Hours: 40 per week
  • Schedule: 4 days a week 9am-7pm with 1 day off during the week and Saturday shift 8am-12pm.
  • 5 days in office

#LI-CITIZENS6

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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