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Collections Manager Jobs in Rochester, NY (NOW HIRING)

Rent-A-Center

Store Manager

Rochester, NY · On-site

$59K - $74K/yr

... for collections * Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect ...

Rent-A-Center

Store Manager

Rochester, NY · On-site

$59K - $74K/yr

... for collections * Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect ...

Doeren Mayhew

Tax Supervisor

Rochester, NY

$88K - $100K/yr

Managing engagement workflow, engagement team resources, and engagement billing and collections Qualifications: * Minimum of a bachelors degree in accounting * Five years experience in public ...

Doeren Mayhew

Tax Supervisor

Rochester, NY · On-site

$88K - $100K/yr

Managing engagement workflow, engagement team resources, and engagement billing and collections Qualifications: * Minimum of a bachelor's degree in accounting * Five years' experience in public ...

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All JobsCollections Manager JobsCollections Manager Jobs in Rochester, NY

Collections Manager information

See Rochester, NY salary details

$30.6K

$57.9K

$107.5K

How much do collections manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for collections manager in Rochester, NY is $57,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $64,600.00 per year, depending on experience, location, and employer.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Rochester, NY? The most popular types of Collections jobs in Rochester, NY are:
What are popular job titles related to Collections Manager jobs in Rochester, NY? For Collections Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in Rochester, NY look for? The top searched job categories for Collections Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collections Manager jobs? Cities near Rochester, NY with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 28% Full Time, 62% Part Time, 7% Contract, and 1% Nights. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $57,939 per year, or $27.9 per hour.

Assistant Community Manager/Customer Service

Ashley Management Corp

Rochester, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

ASSISTANT COMMUNITY MANAGER

Full Time, $18/hr. plus incentives

Hours: Monday-Friday 8:30AM-5:00PM

As an Assistant Community Manager, you’ll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support. You will train with the Community Manager.

Our Assistant Community Managers are the cornerstone of our team. They are responsible for keeping our communities in the top-notch condition our residents have come to expect, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community. Be ready to be busy!

Core duties and Responsibilities, in collaboration with the Community Manager:

  • Operations. Ensuring the smooth running of our community in a fast-paced environment. Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, etc.
  • Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
  • People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, and maintenance personnel, in order to maximize their engagement and minimize turnover.
  • Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
  • Supervise day-to-day operations of entire on-site team, ensuring that all corporation policies and procedures are being followed.
  • Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
  • Manage and maintain all aspects of overall community budget and finances.
  • Work with leasing staff to ensure that leasing/marketing goals are being met.
  • Maintain positive relations with all community vendors.
  • Coordinate special projects as requested by Property Manager.
  • Perform any other related duties as required or assigned.

Job Requirements

Skills and Ability:

  • Effective communication and customer service skills.
  • Computer literate, including Microsoft Office Suite.
  • Strong customer service orientation.
  • Excellent phone and personal sales skills
  • Ability and access to drive a car.
  • General office, bookkeeping and sales skills.
  • Strong administrative, organizational, and management skills.
  • Excellent oral and written communication skills.

Education/Experience:

  • High school diploma or equivalent required.
  • Minimum 1 year of residential leasing and/or management experience or comparable experience.
  • Financials experience/experience writing and maintaining budgets, a plus.
  • Proficient in Yardi property management software, or other similar property management software, a plus.

Valid NYS driver’s license and dependable transportation required.

This is a full-time opportunity with competitive compensation. Benefits include paid vacation, holiday and PTO days, 401K with company match, health/dental/vision/accident/critical illness insurance, flexible spending account, health savings account, identity theft/fraud protection, legal service benefit, and many more.