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Collections Specialist Jobs in Rochester, NY (NOW HIRING)

Robert Half

Collections Specialist

Victor, NY · On-site

$25 - $26.50/hr

We are looking for a Collections Specialist to support accounts receivable efforts for a manufacturing organization in Victor, New York. This Contract position focuses on maintaining healthy cash ...

Robert Half

Collections Specialist

Rochester, NY · On-site

$24 - $25/hr

We are looking for a Collections Specialist to support receivables activities for a long-term contract opportunity in Rochester, New York. This position focuses on managing consumer and commercial ...

Bounce AI

Commercial Collections Specialist

Rochester, NY · On-site

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Empower business debtors with a seamless, professional collections experience to maximize recoveries while preserving the business relationship. * Utilize a highly optimized workflow, from first ...

Bounce AI

Commercial Collections Specialist

Rochester, NY

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Empower business debtors with a seamless, professional collections experience to maximize recoveries while preserving the business relationship. * Utilize a highly optimized workflow, from first ...

Bounce AI

Commercial Collections Specialist

Rochester, NY · On-site

$22 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Empower business debtors with a seamless, professional collections experience to maximize recoveries while preserving the business relationship. * Utilize a highly optimized workflow, from first ...

Strong National Museum

Collections Assistant

Rochester, NY · On-site

$21 - $25/hr

The Collections Assistant supports that process with the cataloging and storage of new additions to more than 300,000 objects in the museum's collection, as well as participating in tasks related to ...

New

OneMain Financial

Loan Sales Specialist

Canandaigua, NY · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing ... Manage the life cycle of loans, including collections activities while maintaining compliance with ...

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Showing results 1-20

All JobsCollections Specialist JobsCollections Specialist Jobs in Rochester, NY

Collections Specialist information

See Rochester, NY salary details

$12

$21

$29

How much do collections specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for collections specialist in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What is a collections specialist?

Collections specialists work in a company’s accounting and billing departments to collect overdue bills from a client or customer. When bills fall into delinquency, a collections specialist reviews the accounts and contacts the clients or vendors to work out a payment plan with accounts receivable. The debt that is owed to the company may be passed on to a bank, a debt counselor, or an external third-party collector. In some cases, a collections specialist will work with credit or a bank loan to ensure payment is made.

What are the key skills and qualifications needed to thrive as a collections specialist?

To thrive as a Collections Specialist, you need strong knowledge of accounts receivable processes, financial regulations, and customer service, often supported by a background in finance or accounting. Proficiency with collection management software, CRM systems, and Microsoft Excel is typically required. Excellent negotiation, problem-solving, and communication skills help build rapport and resolve outstanding debts effectively. These skills and qualities are crucial to maximize debt recovery, maintain positive client relationships, and ensure compliance with relevant laws.

What are typical challenges a collections specialist faces, and how can they effectively address them?

Collections Specialists often encounter challenges such as unresponsive customers, negotiating payment plans, and maintaining positive client relationships while pursuing overdue payments. Success in this role requires strong communication skills, persistence, and empathy to understand each customer's situation. Utilizing negotiation strategies, staying organized with follow-ups, and collaborating closely with the finance or legal departments can help overcome obstacles and achieve collection targets efficiently.

What is the difference between Collections Specialist vs Accounts Receivable Clerk?

AspectCollections SpecialistAccounts Receivable Clerk
Primary FocusRecovering overdue payments and managing delinquent accountsRecording and reconciling incoming payments and maintaining billing records
Required SkillsNegotiation, communication, debt collection lawsData entry, accounting software, attention to detail
Work EnvironmentFinance or collections department, often high-pressureAccounting or finance department, routine tasks
Common EmployerBanks, credit companies, healthcare providersBusinesses with invoicing needs, accounting firms

The main difference is that Collections Specialists focus on recovering overdue payments and managing delinquent accounts, often requiring negotiation skills. Accounts Receivable Clerks handle recording payments and maintaining billing records, with a focus on data accuracy. Both roles are essential in finance departments but serve different functions in the cash flow process.

Is a collections specialist a stressful job?

A collections specialist role can be stressful due to the need to meet debt recovery targets, handle difficult customer interactions, and work within strict deadlines. The job often requires strong communication skills, attention to detail, and the ability to manage high-pressure situations. However, stress levels vary depending on the work environment and individual resilience.
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The top searched job categories for Collections Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Collections Specialist jobs?

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Collections Specialist jobs near you
Infographic showing various Collections Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 77% Full Time, 15% Part Time, 4% Temporary, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,051 per year, or $21.2 per hour.

Collections Specialist

Robert Half

Victor, NY • On-site

$25 - $26.50/hr

Temporary

Re-posted 10 days ago

Job description

We are looking for a Collections Specialist to support accounts receivable efforts for a manufacturing organization in Victor, New York. This Contract position focuses on maintaining healthy cash flow by managing customer accounts, resolving payment issues, and coordinating collection activities across commercial and consumer portfolios. The ideal candidate brings strong judgment, professionalism, and the ability to communicate effectively with customers while balancing service and risk management.
Responsibilities:
• Manage outreach to customers with past-due balances and drive timely payment resolution across assigned accounts.
• Review account status, payment trends, and aging details to determine appropriate collection actions and follow-up schedules.
• Work with internal teams to investigate billing questions, reconcile discrepancies, and remove obstacles delaying payment.
• Maintain accurate records of account activity, customer communications, commitments, and collection outcomes.
• Support both commercial and consumer collections by applying established credit and collection procedures consistently.
• Monitor delinquent accounts and escalate higher-risk situations when additional review or intervention is needed.
• Prepare summaries and account updates for leadership, highlighting trends, issues, and recovery progress.
• Contribute to process-related activities tied to collection operations and billing workflows as needed.• Experience handling collections in commercial, consumer, or mixed account environments.
• Working knowledge of credit and collections practices, including account aging review and payment follow-up.
• Ability to discuss outstanding balances effectively and negotiate practical payment resolutions.
• Familiarity with billing-related collection processes and resolving invoice or account discrepancies.
• Strong attention to detail with the ability to document activity accurately and manage multiple accounts efficiently.
• Effective written and verbal communication skills with a customer-focused, detail-oriented approach.
• Proficiency with standard business systems and spreadsheets used to track account and collection activity.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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