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Collections Manager Jobs in Boston, MA (NOW HIRING)

Soni Resources

Collections Analyst

Stoughton, MA · On-site

$49K/yr

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer ...

Enovis

Billing & Collections Specialist

Billerica, MA · On-site

$19.50 - $26.50/hr

Manager, Billing & Collections Location: Billerica, MA, Lewisville, Texas Business Unit: Revenue Cycle Management Role Summary: The Billing & Collections Specialist performs a variety of tasks ...

Enovis

Billing & Collections Specialist

Billerica, MA · On-site

$19.50 - $26.50/hr

Manager, Billing & Collections Location: Billerica, MA, Lewisville, Texas Business Unit: Revenue Cycle Management Role Summary: The Billing & Collections Specialist performs a variety of tasks ...

KabaFusion

Medical Collections Specialist

Lexington, MA · On-site

$22 - $26/hr

As a Medical Collections Specialist, you are responsible for managing and resolving outstanding patient accounts and insurance claims. This involves contacting insurance companies to collect payments ...

Tier3MD

Collections Specialist

Westborough, MA

$50K - $55K/yr

Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal. * Documenting daily collections activity allowing other eClinicalWorks Team Members ability ...

eClinicalWorks

Collections Specialist

Westborough, MA · On-site

$50K - $55K/yr

Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal. * Documenting daily collections activity allowing other eClinicalWorks Team Members ability ...

HealthDrive

Billing Collections Coordinator

Framingham, MA · On-site

$17 - $20/hr

This role requires strong organizational skills, attention to detail, and the ability to manage ... Previous collections, medical billing, accounts receivable, or healthcare administrative experience ...

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Collections Manager information

See Boston, MA salary details

$33.8K

$64K

$118.8K

How much do collections manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for collections manager in Boston, MA is $63,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $71,400.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
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For Collections Manager jobs in Boston, MA, the most frequently searched job titles are:

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Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Boston, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,795 per year, or $30.7 per hour.

Collections Representative

Liberty Bay Credit Union

Braintree, MA • On-site

$43K - $53K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Job description

Think of us as a 100-year-old startup. As one of the oldest and most highly capitalized credit unions in the U.S., Liberty Bay Credit Union is arguably the best-kept secret in the financial space. We combine a century of New England stability with a fresh, high-energy purpose: to fuel the earning potential and personal ambitions of our hardworking members. We believe that advocacy, expertise, and honest guidance should be accessible to everyone. Based in Braintree, we are a member-owned, non-profit cooperative dedicated to providing work-class financial services to individuals and business members.
About the Role
Are you a results-driven collections professional who excels at finding win-win solutions? Join our team to play a vital role in protecting the credit union's financial health while maintaining strong, positive relationships with our members.
The Collections Department is responsible for the management, reporting, and recovery of outstanding debts from its members, playing a critical role in reducing borrower loan losses to the Credit Union. As a Collections Representative, you will ensure the timely and efficient recovery of outstanding debts, optimizing collections while balancing the goodwill of members with the overall business interests of the credit union.
Key Responsibilities
  • Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or correspondence while ensuring a professional interface with members.
  • Contact delinquent members by telephone and email to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
  • Notify co-signers regarding the status of delinquent accounts.
  • Keep abreast of credit union collection policies and procedures as well as applicable external regulations.
  • Skip trace on loan accounts as required or directed.
  • Update files and system accounts via the credit union's delinquent loan recovery system.
  • Maintain detailed, accurate data for repossessions, bankruptcy files, charge-off lists, etc.
  • Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment. Status code delinquency accounts so ATM/money lines will be interrupted.
  • Correct title issues and other problems both manually and in the system.
  • Process and monitor GAP and VSI Claims.
  • Determine when to compromise and settle balances and when to initiate repossession proceedings.
  • Serve as a liaison with attorneys or agencies in handling repossessions of collateral when loan collateral should be repossessed.
  • Prepare information required by collection agencies, and post receipts from collection agencies.
  • Maintain credit reporting disputes.

Requirements
  • Experience: Minimum of two years of experience in a collections department of a credit union or financial institution.
  • Regulatory Knowledge: Thorough knowledge of FDCPA, UDAAP, CFPB, TCPA, and collection best practices as they relate to a credit union.
  • Core Skills: Excellent verbal, negotiation, customer service, and communication skills, with the ability to resolve challenging situations calmly and professionally.
  • Work Style: Well-organized, results-driven, strong attention to detail, with solid time management skills to prioritize and balance multiple tasks and requests.
  • Teamwork: Ability to work independently and in a team environment, with a desire to learn and grow.
  • Technical: Strong computer skills (spreadsheets and document preparation skills required); Google Workspace preferred.

Salary Range: $43,000 - $53,000
Benefits
We offer an extremely generous benefits package:
  • Health care plan (Employer paid)
  • Retirement plan (401k)
  • Life Insurance
  • Paid Time Off (vacation, sick, holidays)
  • Family Leave (maternity, paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

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