Collections Manager Jobs in Quebec (NOW HIRING)

Why you'll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities. 
 

The impact you will have:

As the Accounts Receivable Supervisor, you will lead a team of AR representatives and drive collections performance through clear targets, strong customer engagement, and disciplined execution of key performance indicators (KPIs).

Your leadership will help improve cash flow, reduce pastdue receivables, and strengthen customer relationships.

What you'll do:

In this role, you'll support financial stability, enable growth, and improve the customer experience by partnering across Sales and Finance.

1. AR Policy Execution:

• Champion and consistently enforce the Accounts Receivable collection policies and procedures
• Ensure full compliance with AR guidelines, controls, and procedures.

1. Collections Leadership & KPI Management:

• Lead, coach, and manage a team of Accounts Receivable collectors to drive consistent, highquality collection performance.
• Establish, monitor, and review weekly collection KPIs, including customer touches, pastdue reductions, and collection effectiveness.
• Actively support the team by participating in collection activities and modeling bestpractice behaviors.
• Foster a performancedriven, accountable, and collaborative team environment.

1. Escalation & Issue Resolution:

• Resolve disputed or challenging receivables through effective negotiation, problemsolving, and stakeholder collaboration.
• Escalate issues appropriately to internal leadership or external customer executives when required.
• Act as the primary escalation point for complex, sensitive, or high risk collection matters.

1. Customer & Stakeholder Relationship Management:.

• Partner closely with Sales and internal stakeholders to support timely payment resolution and minimize risk.
• Develop and maintain strong professional relationships with customers and internal account representatives.
• Champion and consistently reinforce Softchoice's collections practices and expectations with customers.

1. Portfolio & Risk Management:

• Review atrisk accounts with collectors weekly and drive action plans to mitigate exposure.
• Manage a designated portfolio of customer accounts, ensuring timely followup and resolution of overdue balances.
• Monitor customer payment behavior and proactively address trends impacting cash flow or delinquency.

1. Target Ownership & Results Delivery:

• Manage and monitor individual and departmental monthly collection targets.
• Drive consistent progress toward receivables reduction goals and improved DSO performance.
• Ensure accountability and followthrough against commitments and action plans.

1. Training, Coaching & Development:

• Identify training and development needs related to collections techniques, negotiation skills, and customer engagement.

• Provide ongoing coaching, feedback, and performance guidance to collectors.
• Support continuous improvement initiatives within the collections function.

1. Operating Environment & Ad Hoc Support:

• Demonstrate flexibility and adaptability within a fastpaced IT sales and services environment
• Provide ad hoc analysis, reporting, or operational support related to collections as requested by management.

9. Team Engagement:

• Create an engaging and inclusive team environment for your direct reports.
• Hold regular team meetings and 1:1s; connect team members to relevant programs and resources.
• Support career growth through development plans, goal-setting, and ongoing feedback.
• Provide support on complex customer situations and escalations.
• Coach and develop the team using a human and inspiring coaching model.
• Run periodic pulse surveys and implement action plans to improve engagement.
• Ensure coverage during Canadian and U.S. holidays and during month/quarter/yearend periods.
• Manage scheduling, vacations, and absence tracking.

What you'll bring to the table:

• A completed college diploma (Accounting or Finance related preferred) or related experience.
• Minimum of 5 years of experience in Accounts Receivable or collections role. 
• At least 2 years of experience in a leadership role.
• Fully bilingual in English & French (Both written and spoken).
• Proven experience managing a portfolio of customer accounts.
• Strong customer service orientation, balancing relationship management with collections objectives.
• Solid understanding of fundamental accounting principles and AR processes (billing, collections, cash application).
• Proficiency in SAP and Salesforce preferred.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong analytical and reconciliation skills; ability to assess data, identify issues, and provide recommendations.
• Excellent verbal and written communication skills; ability to interact professionally at all levels.
• Strong interpersonal skills and success in a teamoriented environment.
• Highly detailoriented with excellent organizational and timemanagement skills.
• Ability to prioritize, multitask, and perform under pressure in a highvolume environment.
• Strong problemsolving skills and a proactive approach to issue resolution.

Compensation:

A reasonable estimate of the current base pay range for this position is $62,000 - $78,000 annually + 8% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7368 
EoE/M/F/Vet/Disability 

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