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Collections Manager Jobs in Ohio (NOW HIRING)

The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.

Collections Specialist

Cleveland, OH

$18 - $24.25/hr

The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...

Collections Specialist

Cleveland, OH

$18 - $24.25/hr

The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...

Manage an assigned portfolio of routine AR accounts, performing timely outreach on pastdue balances. * Document all client interactions, followup actions, and commitments in the collections system.

Manage business-to-business (B2B) collections and follow up on outstanding accounts. * Review accounts receivable aging reports and prioritize collection activities. * Contact customers via phone and ...

Manage business-to-business (B2B) collections and follow up on outstanding accounts. * Review accounts receivable aging reports and prioritize collection activities. * Contact customers via phone and ...

Senior Art Handler

Cleveland, OH · On-site

$15.50 - $18.25/hr

Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.

Senior Art Handler

Cleveland, OH · On-site

$15.50 - $18.25/hr

Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.

Senior Art Handler

Cleveland, OH · On-site

$15.50 - $18.25/hr

Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.

Collections Specilaist

Cleveland, OH · On-site

$60K - $65K/yr

They are seeking a Collections Specialistwho enjoys managing credit, collections, and customer accounts in a stable, team-oriented setting. Position Overview The Collections Specialistis responsible ...

Showing results 21-40

Collections Manager information

See Ohio salary details

$29.5K

$55.8K

$103.6K

How much do collections manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for collections manager in Ohio is $55,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What does a collections manager do?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time. They coordinate with debtors, monitor overdue accounts, and may use collection software or tools to manage the process efficiently. Strong communication skills and knowledge of financial regulations are important in this role.

How much do collections managers make?

Collections managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, industry, and location. In larger markets, such as major cities, salaries can be higher, often exceeding $90,000 for experienced professionals. Compensation may also include bonuses and benefits related to debt recovery and financial management skills.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Ohio?

The most popular types of Collections jobs in Ohio are:

What are popular job titles related to Collections Manager jobs in Ohio?

For Collections Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Ohio look for?

The top searched job categories for Collections Manager jobs in Ohio are:

What cities in Ohio are hiring for Collections Manager jobs?

Cities in Ohio with the most Collections Manager job openings:

Infographic showing various Collections Manager job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 82% In-person, and 18% Hybrid job distribution, with an average salary of $55,827 per year, or $26.8 per hour.

Director - Collections & Recovery

Marmon Holdings, Inc.

Westlake, OH • On-site

Full-time

Posted 11 days ago


Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

United Consumer Financial Services Compa
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
The Director of Collections & Recovery is a senior leader responsible for designing, executing, and continuously optimizing the organization's end-to-end collections strategy. This includes oversight of early-stage, high-risk, late-stage, and outsourced agency operations. The role ensures strong portfolio performance, adherence to all federal and state regulations, and delivery of a best-in-class customer experience throughout the repayment lifecycle.
This position partners closely with Risk, Customer Service, Operations, Compliance, and Finance to reduce delinquency, maximize recoveries, modernize processes, and support sustainable portfolio growth. The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategic Leadership & Portfolio Performance
  • Develop and execute the companywide collections strategy to reduce delinquency, improve cure rates, and optimize recoveries across all risk segments.
  • Monitor portfolio performance trends and proactively adjust tactics, staffing, dialer strategy, and outreach channels.
  • Review KPI dashboards (e.g., roll rates, PTP kept, DPD trends, liquidation rates, call productivity) to guide daily operations and long-term decision-making.
  • Partner with Credit Risk to align underwriting strategy and collections policies with emerging trends.

Operational Excellence
  • Lead early-stage, high-risk, late-stage, and specialty queue operations to ensure consistent execution and compliance.
  • Oversee outbound dialing strategies, text/email communication workflows, and channel optimization to maximize contact rates.
  • Drive process improvement initiatives to reduce operational friction, improve agent efficiency, and enhance customer experience.
  • Implement and maintain SOPs, call guides, and QA frameworks to ensure consistent performance.

People Leadership
  • Lead, develop, and mentor collections manager and supervisors to build a high-performing, data-driven culture.
  • Establish clear performance expectations, conduct regular coaching sessions, and ensure ongoing leadership development.
  • Facilitate workforce planning, hiring, onboarding, and succession planning for the Collections department.

Compliance & Risk Management
  • Ensure full compliance with FDCPA, Reg F, UDAAP, TCPA, state regulations, SCRA, and company policies.
  • Partner with Compliance and Legal to monitor regulatory changes and update processes accordingly.
  • Oversee QA monitoring, complaint resolution, and root-cause analysis to mitigate risk and prevent recurrence.
  • Ensure proper documentation and audit readiness for all collections processes and vendor relationships.

Vendor & Agency Management
  • Manage relationships with third-party collection agencies, skip-trace providers, and technology vendors.
  • Evaluate agency performance, set liquidation targets, negotiate contracts, and ensure adherence to compliance requirements.
  • Implement agency scorecards, regular performance reviews, and accountability structures.

Technology & Innovation
  • Collaborate with IT and Operations to optimize dialer configuration, segmentation logic, and automation.
  • Evaluate and implement tools such as AI-assisted QA, predictive analytics, and omni-channel communication platforms.
  • Lead digital transformation efforts within the collections function to increase efficiency and reduce operating costs.

SKILLS & ABILITIES
• Strategic Thinking & Decision Making
• Portfolio Performance Management
• Compliance & Regulatory Discipline
• Operational Optimization
• Change Leadership
• Cross-Functional Collaboration
• Data Interpretation & Storytelling
• Coaching & Talent Development
• Vendor & Technology-Enabled Transformation Leadership
MINIMUM QUALIFICATIONS
• 7+ years of experience in consumer lending, financial services collections/recovery, or a related credit risk function, including at least 3 years leading collections staff, cross-functional teams, or strategic vendor/technology initiatives within a regulated lending environment.
• Working knowledge of FDCPA, Reg F, UDAAP, TCPA, and state collection laws, with the ability to build deep regulatory fluency quickly; hands-on compliance experience in a collections environment strongly preferred.
• Demonstrated success improving portfolio performance through strategy, analytics, and operational execution, or through leading vendor and technology transformation initiatives that materially improved recovery outcomes.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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