The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
This role oversees delinquency management, loss mitigation, loan workouts, recoveries ... Collections Leadership and Administration * Direct and oversee all consumer and commercial ...
This role oversees delinquency management, loss mitigation, loan workouts, recoveries ... Collections Leadership and Administration * Direct and oversee all consumer and commercial ...
This role oversees delinquency management, loss mitigation, loan workouts, recoveries ... Collections Leadership and Administration * Direct and oversee all consumer and commercial ...
This role oversees delinquency management, loss mitigation, loan workouts, recoveries ... Collections Leadership and Administration * Direct and oversee all consumer and commercial ...
Collections Specialist
$18 - $24.25/hr
The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...
Collections Specialist
$18 - $24.25/hr
The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...
Collections Specialist
$18 - $24.25/hr
The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...
Collections Specialist
$18 - $24.25/hr
The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...
Collections Coordinator
Cincinnati, OH · Hybrid
$18 - $28/hr
Manage an assigned portfolio of routine AR accounts, performing timely outreach on pastdue balances. * Document all client interactions, followup actions, and commitments in the collections system.
Collections Coordinator
Cincinnati, OH · Hybrid
$18 - $28/hr
Manage an assigned portfolio of routine AR accounts, performing timely outreach on pastdue balances. * Document all client interactions, followup actions, and commitments in the collections system.
Collections Specialist
Cleveland, OH · On-site
$21 - $22/hr
Manage business-to-business (B2B) collections and follow up on outstanding accounts. * Review accounts receivable aging reports and prioritize collection activities. * Contact customers via phone and ...
Quick apply
Collections Specialist
Cleveland, OH · On-site
$21 - $22/hr
Manage business-to-business (B2B) collections and follow up on outstanding accounts. * Review accounts receivable aging reports and prioritize collection activities. * Contact customers via phone and ...
Collections Specialist
$21 - $22/hr
Manage business-to-business (B2B) collections and follow up on outstanding accounts. * Review accounts receivable aging reports and prioritize collection activities. * Contact customers via phone and ...
Quick apply
Collections Specialist
$21 - $22/hr
Manage business-to-business (B2B) collections and follow up on outstanding accounts. * Review accounts receivable aging reports and prioritize collection activities. * Contact customers via phone and ...
Director of Revenue Cycle
Lima, OH · On-site
Oversee and manage the operations of the billing department. * Review, design, and maintain policies and procedures regarding pricing, billing, collections, and other financial analysis as needed.
Director of Revenue Cycle
Lima, OH · On-site
Oversee and manage the operations of the billing department. * Review, design, and maintain policies and procedures regarding pricing, billing, collections, and other financial analysis as needed.
Collections Management Assistant 1
$15.15 - $19.79/hr
Collections Management Assistant 1 Department:Arts and Sciences | Arabidopsis Biological Resource Center Participates in growth and analysis of new stocks received as part of the collection ...
Collections Management Assistant 1
$15.15 - $19.79/hr
Collections Management Assistant 1 Department:Arts and Sciences | Arabidopsis Biological Resource Center Participates in growth and analysis of new stocks received as part of the collection ...
Collections Management Assistant 1
Columbus, OH · On-site
$15.15 - $19.79/hr
Collections Management Assistant 1 Department: Arts and Sciences | Arabidopsis Biological Resource Center Participates in growth and analysis of new stocks received as part of the collection ...
Collections Management Assistant 1
Columbus, OH · On-site
$15.15 - $19.79/hr
Collections Management Assistant 1 Department: Arts and Sciences | Arabidopsis Biological Resource Center Participates in growth and analysis of new stocks received as part of the collection ...
Oversee and manage the operations of the billing department. * Review, design, and maintain policies and procedures regarding pricing, billing, collections, and other financial analysis as needed.
Quick apply
Oversee and manage the operations of the billing department. * Review, design, and maintain policies and procedures regarding pricing, billing, collections, and other financial analysis as needed.
Senior Art Handler
Cleveland, OH · On-site
$15.50 - $18.25/hr
Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.
Senior Art Handler
Cleveland, OH · On-site
$15.50 - $18.25/hr
Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.
Collections Specialist
Cleveland, OH · On-site
$45K - $50K/yr
The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...
Collections Specialist
Cleveland, OH · On-site
$45K - $50K/yr
The Collections Specialist is responsible for delivering exceptional customer service while ... Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional ...
Senior Art Handler
Cleveland, OH · On-site
$15.50 - $18.25/hr
Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.
Quick apply
Senior Art Handler
Cleveland, OH · On-site
$15.50 - $18.25/hr
Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.
Senior Art Handler
Cleveland, OH · On-site
$15.50 - $18.25/hr
Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.
Senior Art Handler
Cleveland, OH · On-site
$15.50 - $18.25/hr
Responsible for the upkeep, maintenance of and organizing regular trainings on Collections Management department heavy equipment and tools such as forklift, pallet stacker, etc., for team members.
Director of Revenue Cycle
Lima, OH · On-site
Oversee and manage the operations of the billing department. * Review, design, and maintain policies and procedures regarding pricing, billing, collections, and other financial analysis as needed.
Director of Revenue Cycle
Lima, OH · On-site
Oversee and manage the operations of the billing department. * Review, design, and maintain policies and procedures regarding pricing, billing, collections, and other financial analysis as needed.
Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Collections Representative needs 2+ Years collections experience Collections ...
Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Collections Representative needs 2+ Years collections experience Collections ...
Collections Specilaist
Cleveland, OH · On-site
$60K - $65K/yr
They are seeking a Collections Specialistwho enjoys managing credit, collections, and customer accounts in a stable, team-oriented setting. Position Overview The Collections Specialistis responsible ...
Collections Specilaist
Cleveland, OH · On-site
$60K - $65K/yr
They are seeking a Collections Specialistwho enjoys managing credit, collections, and customer accounts in a stable, team-oriented setting. Position Overview The Collections Specialistis responsible ...
Collections Manager information
See Ohio salary details
$29.5K - $36.2K
24% of jobs
$36.5K is the 25th percentile. Wages below this are outliers.
$36.2K - $43K
13% of jobs
$43K - $49.7K
12% of jobs
The median wage is $50.1K / yr.
$49.7K - $56.4K
17% of jobs
$60.3K is the 75th percentile. Wages above this are outliers.
$56.4K - $63.2K
16% of jobs
$63.2K - $69.9K
5% of jobs
$69.9K - $76.7K
4% of jobs
$76.7K - $83.4K
3% of jobs
$83.4K - $90.1K
2% of jobs
$90.1K - $96.9K
1% of jobs
$96.9K - $103.6K
2% of jobs
$29.5K
$55.8K
$103.6K
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Full-time
Posted 11 days ago
Marmon Holdings rating
7.7
Based on 15 frontline employees who took The Breakroom Quiz
Job description
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
The Director of Collections & Recovery is a senior leader responsible for designing, executing, and continuously optimizing the organization's end-to-end collections strategy. This includes oversight of early-stage, high-risk, late-stage, and outsourced agency operations. The role ensures strong portfolio performance, adherence to all federal and state regulations, and delivery of a best-in-class customer experience throughout the repayment lifecycle.
This position partners closely with Risk, Customer Service, Operations, Compliance, and Finance to reduce delinquency, maximize recoveries, modernize processes, and support sustainable portfolio growth. The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategic Leadership & Portfolio Performance
- Develop and execute the companywide collections strategy to reduce delinquency, improve cure rates, and optimize recoveries across all risk segments.
- Monitor portfolio performance trends and proactively adjust tactics, staffing, dialer strategy, and outreach channels.
- Review KPI dashboards (e.g., roll rates, PTP kept, DPD trends, liquidation rates, call productivity) to guide daily operations and long-term decision-making.
- Partner with Credit Risk to align underwriting strategy and collections policies with emerging trends.
Operational Excellence
- Lead early-stage, high-risk, late-stage, and specialty queue operations to ensure consistent execution and compliance.
- Oversee outbound dialing strategies, text/email communication workflows, and channel optimization to maximize contact rates.
- Drive process improvement initiatives to reduce operational friction, improve agent efficiency, and enhance customer experience.
- Implement and maintain SOPs, call guides, and QA frameworks to ensure consistent performance.
People Leadership
- Lead, develop, and mentor collections manager and supervisors to build a high-performing, data-driven culture.
- Establish clear performance expectations, conduct regular coaching sessions, and ensure ongoing leadership development.
- Facilitate workforce planning, hiring, onboarding, and succession planning for the Collections department.
Compliance & Risk Management
- Ensure full compliance with FDCPA, Reg F, UDAAP, TCPA, state regulations, SCRA, and company policies.
- Partner with Compliance and Legal to monitor regulatory changes and update processes accordingly.
- Oversee QA monitoring, complaint resolution, and root-cause analysis to mitigate risk and prevent recurrence.
- Ensure proper documentation and audit readiness for all collections processes and vendor relationships.
Vendor & Agency Management
- Manage relationships with third-party collection agencies, skip-trace providers, and technology vendors.
- Evaluate agency performance, set liquidation targets, negotiate contracts, and ensure adherence to compliance requirements.
- Implement agency scorecards, regular performance reviews, and accountability structures.
Technology & Innovation
- Collaborate with IT and Operations to optimize dialer configuration, segmentation logic, and automation.
- Evaluate and implement tools such as AI-assisted QA, predictive analytics, and omni-channel communication platforms.
- Lead digital transformation efforts within the collections function to increase efficiency and reduce operating costs.
SKILLS & ABILITIES
• Strategic Thinking & Decision Making
• Portfolio Performance Management
• Compliance & Regulatory Discipline
• Operational Optimization
• Change Leadership
• Cross-Functional Collaboration
• Data Interpretation & Storytelling
• Coaching & Talent Development
• Vendor & Technology-Enabled Transformation Leadership
MINIMUM QUALIFICATIONS
• 7+ years of experience in consumer lending, financial services collections/recovery, or a related credit risk function, including at least 3 years leading collections staff, cross-functional teams, or strategic vendor/technology initiatives within a regulated lending environment.
• Working knowledge of FDCPA, Reg F, UDAAP, TCPA, and state collection laws, with the ability to build deep regulatory fluency quickly; hands-on compliance experience in a collections environment strongly preferred.
• Demonstrated success improving portfolio performance through strategy, analytics, and operational execution, or through leading vendor and technology transformation initiatives that materially improved recovery outcomes.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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