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Debt Collections Manager Jobs in Ohio (NOW HIRING)

KURV

Collections Manager

Cleveland, OH · On-site

The Collection Manager will be responsible for leading and managing the collections process, minimizing delinquency and bad debt, optimizing cash flow, and maintaining strong client relationships.

pcaltd

Collectors - Estate Care Specialist

Gahanna, OH

$17.50 - $23.50/hr

Maintain and manage queue of files in-line with applicable regulations, company procedures, and ... Experience within debt collections, customer service, or similar phone-based employment preferred.

SmartIPlace

Project Manager

Columbus, OH · On-site

$90 - $100/hr

We are looking for contractor for staff augment for an IT Consultant 3 (to complete Project Manager ... Experience with Debt Collection terminology and Debt Collections processes.

Mammoth Tech

Debt Collector (Not Remote)

Defiance, OH · On-site

$14.75 - $19/hr

Collections Supervisor FLSA Type: Non-Exempt POSITION SCOPE : This person will be placed in a ... Outstanding time management and organization skills. * Ability to multi-task and prioritize ...

Fifth Third

Homeowners Assistance Counselor-3

Cincinnati, OH · On-site

$16.25 - $21/hr

Recommend additional actions with Management assistance on delinquent accounts. * Escalate calls ... Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and ...

Airliquidehr

Collections Specialist

Independence, OH · Hybrid

$22/hr

This includes researching and resolving account issues to minimize bad debt write-offs. * Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying ...

Airgas

Collections Specialist

Independence, OH · Hybrid

$22/hr

This includes researching and resolving account issues to minimize bad debt write-offs. * Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying ...

Airgas

Collections Specialist

Independence, OH · On-site

$22/hr

This includes researching and resolving account issues to minimize bad debt write-offs. * Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying ...

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Debt Collections Manager information

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are popular job titles related to Debt Collections Manager jobs in Ohio?

For Debt Collections Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Debt Collections Manager jobs in Ohio look for?

The top searched job categories for Debt Collections Manager jobs in Ohio are:

Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Collections Manager

Cleveland, OH • On-site

ELECTRONIC MERCHANT SYSTEMS LLC
See more jobs at ELECTRONIC MERCHANT SYSTEMS LLCexternal

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Re-posted 16 days ago

Job description

Kurv is a dynamic and growing payments processing company dedicated to providing exceptional service to our customers and clients. We are currently seeking a skilled and experienced Collection Manager to oversee our collections team and ensure timely recovery of outstanding accounts receivable.
Position Summary:
The Collection Manager will be responsible for leading and managing the collections process, minimizing delinquency and bad debt, optimizing cash flow, and maintaining strong client relationships. This role requires excellent leadership, analytical, and communication skills.
Key Responsibilities:
  • Supervise, train, and mentor a team of collection specialists.
  • Develop and implement collection strategies to reduce DSO (Days Sales Outstanding) and improve cash flow.
  • Monitor aging reports and prioritize collection efforts accordingly.
  • Establish performance metrics and track KPIs for the collections team.
  • Handle escalated collection issues and negotiate payment plans or settlements as necessary.
  • Ensure compliance with federal and state regulations (e.g., FDCPA, NACHA).
  • Recommend accounts for third-party collections or legal action when necessary.
  • Maintain accurate records of all communications, payments, and status updates.

Qualifications:
  • 5+ years of experience in credit and collections, with at least 2 years in a supervisory role.
  • Strong understanding of collection laws, regulations, and best practices.
  • Experience with ERP systems and collection software (e.g., SAP, QuickBooks, Oracle).
  • Excellent interpersonal, negotiation, and problem-solving skills.
  • Proven track record of improving collection performance and reducing bad debt.

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