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Collections Customer Service Jobs (NOW HIRING)

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50 - $70/hr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager * Full-time (40 hours) * 100% onsite * No ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

Previous collections, customer service, sales, or telemarketing experience required. * Regular attendance and adherence to a set schedule required, which includes breaks and lunches. * Strong oral ...

Fora Financial

Senior Collections Specialist

New York, NY · Hybrid

$70K - $100K/yr

Being in the business of helping small businesses, servicing our customers with integrity, quality ... Ensure all collections activity complies with FDCPA, state/federal regulations, and internal ...

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Collections Customer Service information

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How much do collections customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.
More about Collections Customer Service jobs

What states have the most Collections Customer Service jobs?

States with the most job openings for Collections Customer Service jobs include:

What job categories do people searching Collections Customer Service jobs look for?

The top searched job categories for Collections Customer Service jobs are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Collections Specialist

Thelen Auto Group

Saginaw, MI • On-site

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Collections Specialist - TNT Financial Inc.

Position Type: Full-Time (40 Hours per Week)
Compensation: Hourly Pay + Performance Bonuses

TNT Financial Inc. is seeking a motivated and professional Collections Specialist to join our team. The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and experience communicating effectively with consumers while maintaining professionalism and compliance.

Responsibilities
  • Contact consumers regarding past-due accounts and arrange payment solutions.
  • Provide excellent customer service while maintaining collection goals.
  • Handle difficult conversations professionally and effectively de-escalate situations.
  • Perform skip tracing activities using multiple databases and resources.
  • Document all account activity accurately and thoroughly.
  • Manage a high volume of calls while maintaining attention to detail.
  • Follow company policies and applicable collection regulations.
  • Work collaboratively with team members to achieve department objectives.
Qualifications
  • Basic computer skills and the ability to learn multiple software programs.
  • Strong multitasking and organizational abilities.
  • Excellent verbal and written communication skills.
  • Outstanding customer service and problem-solving skills.
  • Ability to remain calm and professional in challenging situations.
  • Experience in collections, customer service, call center operations, or skip tracing is preferred but not required.
  • Strong work ethic and reliability.
  • Saturday Availability
Benefits
  • Competitive hourly wage
  • Performance-based bonus opportunities
  • Full-time, stable employment
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

If you are a motivated individual with strong communication skills and a desire to help resolve accounts professionally, we encourage you to apply and become part of the TNT Financial Inc. team.

Apply