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Collections Call Center Supervisor Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

ValorVIP

Call Center Collections Supervisor

Tampa, FL · On-site

We are seeking a Collections Supervisor who will be responsible for overseeing the daily operations of the collections team within the call center. Your role involves leading a team of collections ...

ValorVIP

Call Center Collections Supervisor

Tampa, FL · Remote

We are seeking a Collections Supervisor who will be responsible for overseeing the daily operations of the collections team within the call center. Your role involves leading a team of collections ...

Mystic Lake

Call Center Supervisor

Prior Lake, MN · On-site

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest ...

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Collections Call Center Supervisor information

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$109.5K

How much do collections call center supervisor jobs pay per year?

As of Jun 16, 2026, the average yearly pay for collections call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Collections Call Center Supervisor vs Collections Specialist?

AspectCollections Call Center SupervisorCollections Specialist
CredentialsHigh school diploma; some roles prefer experience in collections or supervisory trainingHigh school diploma; experience in collections preferred
Work EnvironmentSupervises team in call center setting, overseeing daily operationsHandles individual collections calls, working directly with clients
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound across banking, credit card companies, and debt collection agencies

The Collections Call Center Supervisor oversees a team of collections agents, managing daily operations and ensuring targets are met. In contrast, a Collections Specialist focuses on making individual collection calls and negotiating payments. Both roles require knowledge of collections processes, but the supervisor has additional responsibilities in team management and performance monitoring.

More about Collections Call Center Supervisor jobs
What job categories do people searching Collections Call Center Supervisor jobs look for? The top searched job categories for Collections Call Center Supervisor jobs are:
Collections Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Sandy Springs, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Call Center Supervisor
Location: Sandy Springs, GA
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything.
What You'll Own
  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output
  • Build individual development plans for each team member and execute on them consistently
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused
  • Own compliance with operational standards and internal workflow requirements
  • Keep the floor running at a pace that is productive without burning people out
  • Communicate clearly up and down - your team knows where they stand, and so does leadership
  • Create an environment where accountability is the norm and improvement is always the goal

What You Need to Bring
  • At least 1 year of supervisory experience in a call center setting
  • Demonstrated ability to manage team KPIs and move numbers in the right direction
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires
  • You coach people up, not just out - and you have the retention numbers to prove it
  • Confident making real-time decisions when things get unpredictable on the floor
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching
  • No industry-specific licensure or prior background required - full training and onboarding included

Nice to Have
  • Experience leading teams through rapid scaling or operational change
  • Familiarity with scheduling-driven or appointment-based call environments
  • A track record of promoting from within your own teams

What's in It for You
  • Competitive pay
  • 90% employer-paid medical, dental, and vision coverage
  • 401(k) retirement plan
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays
  • Referral bonuses when you help us find great people
  • Genuine upward mobility in an organization that is actively growing

About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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