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Collections Call Center Supervisor Jobs (NOW HIRING)

Serenity Healthcare

Call Center Supervisor

Irving, TX · On-site

$50/hr

Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

AAA

Call Center Supervisor

Pittsburgh, PA · On-site

Call Center Supervisor AAA East Central has an in-office opportunity for a Dispatch Call Center Supervisor based out of the headquarters office in Pittsburgh, PA. The shift for this position is 2 ...

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

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Showing results 21-40

All JobsCollections Call Center Supervisor Jobs

Collections Call Center Supervisor information

See salary details

$29.5K

$63.8K

$109.5K

How much do collections call center supervisor jobs pay per year?

As of Sep 6, 2026, the average yearly pay for collections call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Collections Call Center Supervisor vs Collections Specialist?

AspectCollections Call Center SupervisorCollections Specialist
CredentialsHigh school diploma; some roles prefer experience in collections or supervisory trainingHigh school diploma; experience in collections preferred
Work EnvironmentSupervises team in call center setting, overseeing daily operationsHandles individual collections calls, working directly with clients
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound across banking, credit card companies, and debt collection agencies

The Collections Call Center Supervisor oversees a team of collections agents, managing daily operations and ensuring targets are met. In contrast, a Collections Specialist focuses on making individual collection calls and negotiating payments. Both roles require knowledge of collections processes, but the supervisor has additional responsibilities in team management and performance monitoring.

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What job categories do people searching Collections Call Center Supervisor jobs look for?

The top searched job categories for Collections Call Center Supervisor jobs are:

Collections Call Center Supervisor jobs near you
Infographic showing various Collections Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

Serenity Healthcare

Irving, TX • On-site

$50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Call Center Supervisor

Location: Las Colinas, TX

Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.

*Trigger Warning: This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

Key Responsibilities:

  • Leverage data-driven insights to oversee intricate processes
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

Qualifications:

  • At least 1 year of experience as a customer service supervisor
  • Background in call center environment
  • Proficient in identifying and measuring core competencies and performance metrics
  • Passion for supporting individuals facing health challenges
  • Ability to make sound decisions amidst competing priorities
  • Exceptionally organized with acute attention to detail
  • Driven and self-motivated
  • Exceptional customer service, communication, problem-solving, and de-escalation skills

What We Offer:

  • Medical, Dental, Vision Insurance
  • Clear paths for growth and advancement
  • Competitive compensation ($50-55k)
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program

About Serenity:

Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

Apply