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Collections Call Center Supervisor Jobs (NOW HIRING)

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Collections Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do collections call center supervisor jobs pay per year?

As of Jul 6, 2026, the average yearly pay for collections call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Collections Call Center Supervisor vs Collections Specialist?

AspectCollections Call Center SupervisorCollections Specialist
CredentialsHigh school diploma; some roles prefer experience in collections or supervisory trainingHigh school diploma; experience in collections preferred
Work EnvironmentSupervises team in call center setting, overseeing daily operationsHandles individual collections calls, working directly with clients
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound across banking, credit card companies, and debt collection agencies

The Collections Call Center Supervisor oversees a team of collections agents, managing daily operations and ensuring targets are met. In contrast, a Collections Specialist focuses on making individual collection calls and negotiating payments. Both roles require knowledge of collections processes, but the supervisor has additional responsibilities in team management and performance monitoring.

More about Collections Call Center Supervisor jobs
What job categories do people searching Collections Call Center Supervisor jobs look for? The top searched job categories for Collections Call Center Supervisor jobs are:
Collections Call Center Supervisor jobs near you
Infographic showing various Collections Call Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

Bestway Rental, Inc.

Richardson, TX • On-site

$18 - $20/hr

Full-time

Posted 20 days ago

Job description

Summary / Objective
The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs.
Essential Functions
  • Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals.

  • Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President's Executive Assistant.

  • Able to direct team members and customers to the appropriate resources.

  • Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs.

  • Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker's transcript and assign training when requested.

  • Provide customers inquiring on Bestway's website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery

  • Able to look-up and create customer information in the High Touch system.

  • Able to handle customer opportunities and direct to the appropriate individual for handling.

  • Provides assistance to customer inquiring about Bestway's credit reporting.

  • Competent in explaining Bestway's program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway's sales program.

  • Work charged-off accounts of stores with excessive charge-offs.

  • Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador.

  • Assist with other corporate projects as needed or assigned.

Competencies
  • Outstanding customer service and interpersonal skills
  • Highly organized and detail-oriented
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Good verbal and written communication skills
  • Positive and outgoing with an upbeat personality
  • Able to work independently with minimum guidance
  • Capable of supervising and scheduling the work of others
  • Dependable
  • Focuses on new technologies and stays Current with industry information
  • Ability to thrive in a fast-paced environment with change
  • Must be able to prioritize efficiently and effectively
  • Experience in the retail industry sector with related RTO industry a plus
  • Able to type 25+ wpm
  • Competent in using Microsoft Office Suite

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday,
8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard.
Hourly Pay Scale
The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience.
The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!
  • Caring
  • Integrity
  • Servant Leadership
  • Ownership
  • Fun

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