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Collections Call Center Supervisor Jobs (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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All JobsCollections Call Center Supervisor Jobs

Collections Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do collections call center supervisor jobs pay per year?

As of Jun 16, 2026, the average yearly pay for collections call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Collections Call Center Supervisor vs Collections Specialist?

AspectCollections Call Center SupervisorCollections Specialist
CredentialsHigh school diploma; some roles prefer experience in collections or supervisory trainingHigh school diploma; experience in collections preferred
Work EnvironmentSupervises team in call center setting, overseeing daily operationsHandles individual collections calls, working directly with clients
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound across banking, credit card companies, and debt collection agencies

The Collections Call Center Supervisor oversees a team of collections agents, managing daily operations and ensuring targets are met. In contrast, a Collections Specialist focuses on making individual collection calls and negotiating payments. Both roles require knowledge of collections processes, but the supervisor has additional responsibilities in team management and performance monitoring.

More about Collections Call Center Supervisor jobs
What job categories do people searching Collections Call Center Supervisor jobs look for? The top searched job categories for Collections Call Center Supervisor jobs are:
Collections Call Center Supervisor jobs near you
Collections Call Center Representative

Collections Call Center Representative

Global Lending Services

Greenville, SC

$17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Ready to Turn Conversations Into Solutions?

Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you're equal parts negotiator, problem-solver, and empathetic listener-this opportunity could be the perfect fit for you.

Quick Facts
 
Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
 
 
No Sundays 
 
 
One night per week (12PM-8PM) 
 
 
Every 4th rotating Friday (9AM-7PM)
 
 
Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week 
What You'll Do

As a Call Center Representative in Collections, you'll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You'll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships. 

If you're motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we'd love to hear from you!

What You'll Bring
  • High school diploma or equivalent.
  • Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
  • Strong judgment and discretion with highly sensitive and confidential information.
  • Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.
  • Ability to build cross-functional partnerships and maintain positive customer relationships.
  • Active listening skills; comfortable probing and asking targeted questions to gather information.
  • Strong verbal and written communication with internal and external customers.
  • Team player who can adapt in a fast-paced, changing environment.
  • Excellent organization and attention to detail; able to manage multiple priorities.
  • Commitment to GLS core values and key competencies.
Work Environment
  • This role is phone- and computer-based, requiring the employee to be seated for extended periods.
  • Frequent speaking and close visual work, including reading data, screens, and documents.
Benefits and Perks
  • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
  • 401K with employer match and 100% immediate vesting
  • Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
  • Paid Volunteer Time Off (VTO) Annually
  • Tuition Reimbursement
  • Parental Leave
  • Business casual work environment
About GLS
  • Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation's fastest-growing private companies.
$17.25 - $17.25 an hour
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 
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