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Collections Associate Jobs in Tennessee (NOW HIRING)

The Icee Company

Billing Associate

La Vergne, TN · On-site

$17 - $21.50/hr

Billing Associates are required to process invoice and research as needed to bill service performed ... Work closely with Service Managers and or Collections to resolve disputed service * Provide various ...

Painted Vision

Dental Associate

Knoxville, TN · On-site

$165K - $213K/yr

Training & development Dental Associate - All levels of experience We customize our doctor ... Compensation and other Benefits: · Day rate and commission on collections · Continuing education ...

ICEE

Billing Associate

La Vergne, TN · On-site

$17 - $21.50/hr

Billing Associates are required to process invoice and research as needed to bill service performed ... Work closely with Service Managers and or Collections to resolve disputed service * Provide various ...

Milledge Dental Partners

Dental Associate

Knoxville, TN · On-site

$165K - $213K/yr

Training & development Dental Associate - All levels of experience We customize our doctor ... Compensation and other Benefits: • Day rate and commission on collections • Continuing ...

Undisclosed Employer

Accounting Associate

Columbia, TN · On-site

Performing customer collections and following up on outstanding balances * Assisting with payroll processing and related administrative tasks * Communicating professionally with customers, vendors ...

Charlie Health

Debt Collector Associate

Nashville, TN · Hybrid

$15.50 - $20/hr

Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed * Work closely with admissions teams to understand patient ...

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All JobsCollections Associate JobsCollections Associate Jobs in Tennessee

Collections Associate information

See Tennessee salary details

$10

$18

$27

How much do collections associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for collections associate in Tennessee is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Tennessee? The most popular types of Collections jobs in Tennessee are:
What cities in Tennessee are hiring for Collections Associate jobs? Cities in Tennessee with the most Collections Associate job openings:
Collections Associate jobs near you
Early Stage, Collections Specialist I (HYBRID - 11am to 8pm shift)

Early Stage, Collections Specialist I (HYBRID - 11am to 8pm shift)

Carrington Holding Company, LLC

Franklin, TN • On-site

$23.50/hr

Full-time

Medical, Retirement

Re-posted yesterday

Job description


Come join our amazing team and work a hybrid schedule in Franklin!
The Early-Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The target pay for this position is $23.50/hr plus monthly incentive bonus. An additional $1.50/hr will be added for working the 11:00am - 8:00pm CST shift.
What you'll do:
Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
  • Counsels borrowers on their options through education of alternative solutions.
  • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
  • Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
  • Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower "Request for Mortgage Assistance" package in compliance with department policies and procedures.
  • May function as the single point of contact for a borrower.
  • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
  • Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
  • Assist with loan servicing website payments, denied access, password resets.
  • Respond to escrow, loss draft and closing document inquiries.
  • Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.

What you'll need:
  • High school diploma or equivalent work experience
  • Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
  • Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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